College Program Returning to Disney World!
Less than two months after CEO Bob Chapek teased its return for the fall semester, Disney has announced that the College Program will return to Walt Disney World, and much sooner than previously anticipated! In this post, we’ll share dates, details, and commentary on why the College Program is coming back so soon.
This news comes on the same day that Walt Disney World released new discounts for Summer & Fall 2021. That may seem totally unrelated, but in our deal analysis, we covered how discounts are weaker than normal because Walt Disney World still hasn’t reopened all of its resorts. At this point, that’s primarily due to difficulties filling the necessary positions. As pointed out there, this trend is hardly unique to Florida or Disney–you’ve probably seen similar stories on your local news about the hospitality industry having a tough time finding workers.
However, it’s pronounced in Orlando since a lot of people are transplants, many of whom might’ve left the region when unemployment skyrocketed last spring and job openings dried up. Moreover, the International and College Programs are still on hiatus, so those sources of “renewable” labor are absent. All of that presents significant issues for Walt Disney World, especially given the sheer volume of employees necessary to scale up operations, and Disney’s slower pace at hiring than local competitors…
Against that real world backdrop comes this announcement from Disney Programs, which just shared the exciting news about the return of the Disney College Program at Walt Disney World Resort in June 2021!
Here’s the official announcement on the return of the College Program to Walt Disney World…
Disney College Program Official Announcement
Along with much of the world, we’re encouraged by the progress made possible by rising vaccination rates and recently revised guidance around health and safety measures. And while we’re seeing some additional positive signs, we still have a ways to go to a full recovery. This summer we are opening more Disney hotels, sports and convention groups are returning and we are reintroducing some of our guest-favorite offerings.
As our industry and community continue to bounce back, we have welcomed back thousands of cast members to work and have also restarted our recruitment efforts amid a tight labor market at Walt Disney World. Both of these measures are important indicators toward fully reopening our businesses and getting more people back to work.
Right now, we are also ready to welcome back students and are excited to announce the relaunch of the Disney College Program this June. We are inviting participants whose program ended early or was suspended in 2020 to reapply and join us. Today, May 3, these participants will receive exclusive communication via email about this exciting opportunity.
The Disney College Program has always been a source of optimism and pride for our company with participants who each bring new ideas, talents, and perspectives to the table. While that won’t change, we are evolving our Disney Programs to reflect the new world around us.
Applying to the Disney College Program will be even easier with a simplified application process, a concierge team of recruiters you can engage with on social media, and year-long arrival dates. We have temporarily modified some of our eligibility requirements so that many of you can still apply, even if you’ve already graduated. We’re also developing new ways for participants to shape their future careers, exploring a variety of roles and connecting with Disney professionals as they make magic.
We have also been thinking of other college and university students who may be eagerly awaiting their own Disney experience. Right now, we’re focused on bringing the Disney College Program back to Walt Disney World Resort and will have more to share about Disney International Programs, Disney Culinary Program, and those at Disneyland Resort later. The good news is that there is much to come in the future of the program, and we can’t wait to share more information with you when that time comes. Keep an eye out here on the blog, follow us on social media, or opt-in for email updates to stay in the know.
We want you to know that we’re relaunching the Program in a thoughtful and responsible way, with the safety of our participants and our working cast always at the forefront of our planning, particularly as we consider a new approach to housing at the new, state-of-the-art Flamingo Crossings Village complex. Those who return to a program this summer will be the first participants to call this beautiful new community home.
Similar to what we’ve done to help reduce risk in our theme parks and resorts, we are also putting in place a combination of measures for our participants. Participants will receive pre-arrival communication regarding our enhanced safety measures, including updates that promote physical distancing, required face coverings in all common areas, and a new contactless, curbside move-in experience. Like many colleges and universities, we’re also modifying the occupancy of our units, giving fully vaccinated participants the opportunity to live with other fully vaccinated participants.
We’re looking forward to bringing you even more details in the coming days.
Our Commentary
This is unequivocally good news. There’s a labor shortage in Central Florida, and Walt Disney World still has tons of unfilled positions even after recalling all eligible furloughed and laid-off Cast Members, per terms of the prioritization agreements reached with the unions. It’s our understanding that Disney has gone beyond that, offering jobs to many Cast Members ineligible for priority treatment under those agreements, and also attempting to coax recent retirees to return in some circumstances.
Despite all of that, there are countless unfilled positions, some of which present an impediment to further accelerating reopening efforts. Walt Disney World has posted new job listings and begun a hiring marketing campaign. However, all of that can only do so much. Pre-closure, a non-trivial amount of Walt Disney World’s labor force was young people, either participants in the International or College Programs, or “holdovers” who just completed their semesters. When the College Program was temporarily suspended and the parks closed, much of that labor pool simply moved back home. In short, those people are gone–no longer in Central Florida to rehire.
On top of that, burnout has been a serious issue for many recalled Cast Members since the parks reopened. We have heard from numerous friends and acquaintances who have quit their jobs with Walt Disney World. The rationale for most could be succinctly summarized as “I didn’t get into this job to babysit adults or have people yell at me for enforcing rules over which I have no control.”
This is obviously anecdotal, but when you hear the same type of horror story time and time again, it becomes obvious there’s a widespread issue. Many times, this comes from people who we otherwise would’ve considered “Disney Lifers.” As pointed out when Disney relaxed the Cast Member “Look” policy, that was a practical necessity because Walt Disney World is attempting to hire and needs to be competitive in the labor market. Same deal here–it has nothing to do with Disney benevolently wanting to give students an opportunity, and everything to do with lack of alternatives options for staffing up head of the big 50th Anniversary celebration.
Personally, we’re very excited to see the Disney College Program resuming in June 2021. While there are normally a number of valid criticisms about the College Program, literally none of those are currently applicable. Right now, it’ll be a good way to keep things fresh and mitigate burnout, and it should help ease the burden on many frontline Cast Members who have been abused by guests even more than normal over the last 10 months.
The College Program also has been an excellent gateway into the company for those who are passionate about Disney and its founder’s ideals. Many College Program participants go on to become lifelong Walt Disney World Cast Members who are true assets to the parks and resorts. Even those who don’t are often among the most enthusiastic employees at Walt Disney World–those who view it as more than just another job. It’d be nice if this serves as something of a reset for the College Program, stripping it of what makes it controversial and getting the program back to its roots.
Finally, Walt Disney World also benefits here because the new development in the Flamingo Crossings area to the west of Walt Disney World property had an estimate cost of $100 million ($600 million for all phases), and was slated to be used by the College Program beginning last May. That obviously didn’t happen.
While the buildings have been offered for rent to Cast Members since, they’re dramatically under-utilized. The College Program returning should fix that problem for Disney. It’ll also mean participants have significantly nicer accommodations than in the past, especially now that Walt Disney World has retired (and is selling) the Vista Way apartment complex.
All in all, the return of the College Program to Walt Disney World in June 2021 is great news for everyone–current Cast Members, guests, and students wanting to do a semester working at the parks & resorts. It should facilitate the reopening of additional restaurants and resorts, while also bringing some fresh faces to Walt Disney World who are eager and excited to work for the company. Honestly, when the College Program went on hiatus, I thought it returning in 2022 was the absolute best case scenario. Very happy to have been wrong about that!
Planning a Walt Disney World trip? Learn about hotels on our Walt Disney World Hotels Reviews page. For where to eat, read our Walt Disney World Restaurant Reviews. To save money on tickets or determine which type to buy, read our Tips for Saving Money on Walt Disney World Tickets post. Our What to Pack for Disney Trips post takes a unique look at clever items to take. For what to do and when to do it, our Walt Disney World Ride Guides will help. For comprehensive advice, the best place to start is our Walt Disney World Trip Planning Guide for everything you need to know!
YOUR THOUGHTS
What do you think of the College Program? Excited that it’s coming back in June 2021? Will you or your college-aged kids be participating in the College Program in the near future? Think it’s appropriate for Walt Disney World to resume the College Program under these circumstances? Any other thoughts on the DCP? Do you agree or disagree with our commentary? Any questions we can help you answer? Hearing your feedback–even when you disagree with us–is both interesting to us and helpful to other readers, so please share your thoughts below in the comments!
The College Program was for me an amazing experience. An 8 month paid vacation at WDW… I am sure I am a reason for some of the rules the kids now have. Sorry kids, but it was so much fun. Vista Lay was the only complex, and all CPs and International program participants were housed there. In the spring, one roommate form Ireland was sent home for having too much of a good time. Poor John, he was terrified of my pet corn snake. Also had two Mamma’s boys who had never lived away from home or taken care of themselves, always leaving dirty dishes out and then wondering about cockroaches… And seriously, who burns fried chicken and then leaves pans on counter? One of them was Shaq’s cousin, who was going to come visit but he was afraid he’d get caught and sent home. I had friends stay for a week twice. Ah yes, good times indeed.
I am so happy for all those young adults that get to experience this. I hope this past year has not tarnished their excitement to apply. I will be equally exited for the international program to get started again. I love in Epcot that they have people from each country working. It’s just a nice touch. Unfortunately in all of this the need for employees is not just down in Florida. Here in NH there is so many open positions. It will be like that until people are more confident working with the public and sad to say but the unemployment bonus runs out and they are not getting more weekly than they would at a job.
My one issue with the college program is that in their training, good, in fact exemplary, customer service skills need to be “taught.” That said, I believe that you are either born with good c/s skills or you will never have them. Almost every negative experience I have had with a Cast Member has been with someone who was not properly instructed on how to work with customers. When my sciatica was really bad I had to use a scooter and no one offered to assist me in stores. There’s a way to approach people without talking down to anyone or making light of a person’s disability or ability or differently abledness (if that’s a word). When I was in Germany I asked if they had cuckoo clocks and a bunch of students were standing together talking. I politely asked for assistance and was told “over there” with a wave of a hand. This is not acceptable from anyone ever! I find that the older Cast Members I’ve dealt with in stores have been far more helpful than anyone under the age of 20. Yes, I sound “ageist.” It has happened so many times that it’s not coincidence.
WDW should seriously implement a policy that states you can be removed from the park if you are not following policies (I am guessing wearing masks is the biggest issue??) and are then belligerent to CMs who are trying to enforce those policies. It’s not hard, people. The policies are there in black and white…if you can’t follow them then don’t visit. I really only saw this once (at Disney Springs) when we were there over Easter week, and I must say I was happy to see other guests help out the CM by yelling at the belligerent guest to put his mask on. The old saying of “a sign of one’s character is how that person treats someone they don’t have to be nice to” is very applicable here. IMO, low character individuals are the ones berating CMs. I have no problem with those people being tossed from the parks.
You know Tom that it’s so much easier to just be nice to everyone, especially the cast members. I never understood belittling anyone, especially someone who may well prepare your food with something extra! Perhaps Disney could throw them out. Then maybe they would get it.
Went to three fast food restaurants this morning for breakfast and all three had signs apologizing for closed dining rooms due to lack of employees. Another sign right next to the apology was an offer of $15/hr for employment. This was across the street from a large university! Tough times for Independant employers.
We’ve got our next family trip planned next year and we’re ALLLLLL about the disney magic. However, I’m disheartened to read more and more on your blog and elsewhere about the abuse cast members take from guests and that Disney has chosen the path of coddling guests instead of being more objective and reasonable. I’m also reading that this stance by Disney isn’t new, but guests have become increasingly inflamed over policies and increasingly entitled as the world continues to turn. Thoughts on what we can do as a Disney-loving family to help?
“Thoughts on what we can do as a Disney-loving family to help?”
Be polite to Cast Members and tell them you really appreciate them when they do something nice.
For Cast Members who are particularly helpful, go to Guest Relations and write down a compliment or send an email to [email protected] after your trip with the Cast Member’s name, location, home town (per their name tag), and a brief description of the interaction/experience. This can be really helpful for Cast Members in receiving promotions.
So glad to hear this news! As a CP alum and lifelong Disney Parks fan, I feel that my experience as a CP was invaluable in how I view the parks operations and employees. The gaff that so many Cast Members receive for enforcing rules (even in non-Covid times) is wrong and unfortunate, but it gave me such a strong appreciation for them as a returning fan and visitor. I hope these kids are able to really live it up and love their time as CPs despite these “temporary abnormal” times.
It’s great to see the DCP going back online. It will definitely help bolster the workforce. My daughter is a DCP alumni. Despite it being hard work she enjoyed it. Until she was working there I never realized how much of the workforce were college students. For the son of a friend of the family it was a stepping stone to working for Disney Imaganeering.