Review: Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel is a premier resort within walking or boat distance of Universal Studios Florida & Islands of Adventure, with unlimited front-of-line Express Pass at rides in both theme parks. This review features room photos, amenities info, pros & cons, and how these luxury accommodations compare to Walt Disney World Deluxe Resorts.
Themed to the seaside town of Portofino complete with its own harbor, cobblestone streets, quiet courtyards, intimate walkways, and more, this resort is truly transportive. Loews Portofino Bay Hotel feels like it’s straight out of old world Europe, and the massive complex could pass for an actual Mediterranean harbor from a distance.
Loews Portofino Bay Hotel has a lot of selling points, but this grand and beautifully-executed theme is its biggest strength. Its architecture is unique and varied, and there are tons of inviting areas to explore. Theme is something on which we fixate in our Walt Disney World resort reviews, so it only makes sense to do the same with Portofino Bay…
The obvious Disney counterpart is Hotel MiraCosta, which is inside Tokyo DisneySea and themed to that park’s Mediterranean Harbor, and in particular the ports of Venice and Portofino.
These two hotels are strikingly similar in a number of ways that make the comparison unavoidable. Of course, they are located thousands of miles apart on different continents, thus giving no practical value to how the two stack up.
Against Hotel MiraCosta, Loews Portofino Bay Hotel holds its own in several regards but still falls short. The level of detail, quality of finishings, opulence, and overall luxuriousness are all significantly higher at Hotel MiraCosta. However, so too are prices.
In fairness to Portofino Bay, this is par for the course with Tokyo DisneySea, which is head and shoulders above the other Disney parks in terms of detail and quality. Comparing any Walt Disney World park to DisneySea would likewise yield unfavorable results. That Portofino Bay even approaches Hotel MiraCosta is impressive, but the more valuable comparison here is how Portofino Bay compares to Walt Disney World hotels.
At Walt Disney World, the most logical counterpart to Loews Portofino Bay Hotel is Disney’s Riviera Resort, which is themed to the Italian or French Riviera. Here, the comparison is far less favorable to Disney, as Loews Portofino Bay Hotel absolutely trounces Disney’s Riviera Resort.
That DVC property is essentially a big box hotel with uninspired and boring architecture, little variety or detail, and fairly small grounds. It feels more like suburbia than a hotel themed to Europe, and viewed against Loews Portofino Bay Hotel makes that all the more clear.
Indirectly, the better comparisons to Loews Portofino Bay Hotel are Disney’s BoardWalk Inn or Yacht and Beach Club. These similarly have a central body of water, some architectural variety, personality, charm, and character. They’re all themed resorts, albeit to different places.
This is probably going to be a “controversial” take among Walt Disney World fans, but Loews Portofino Bay Hotel surpasses all of those resorts, too. It’s a much closer call, but between the thematic depth and unique areas to explore, Portofino Bay gets the edge for us. Suffice to say, Portofino Bay is a top 5 hotel in the United States when it comes to themed design and #1 at Universal Orlando.
Loews Portofino Bay Hotel has an excellent location that’s somehow simultaneously isolated, remote, and within a short walk of the parks. It’s directly across the street from Hard Rock Hotel, which itself is directly behind Universal Studios Florida and feels like it’s in the heart of the action.
By contrast, Portofino Bay feels like it’s a world away from the rest of Universal Orlando. This is accomplished via the layout, winding approach, and some carefully placed berms. Setting aside theme, it reminds me a bit of the relative feeling of isolation at Disney’s Wilderness Lodge, despite Cinderella Castle being visible in the distance.
Portofino Bay is a massive and sprawling resort complex, so there’s no consistent way to measure the walk from your room to the park gates in minutes. On average, you’re looking about a 20 minute walk from the resort’s harbor to USF.
The path is also lush and gorgeous–with mature trees, bamboo and palms–all along the waterfront. You go under the road between Hard Rock Hotel and Portofino Bay, so you’re effectively immersed in the “bubble” of Universal Orlando Resort along the entire route.
If you’d prefer not to walk, Universal Orlando also provides complimentary water taxis to CityWalk. The boats are abundant–we spent a lot of time in the Harbor Piazza and it was rare for the dock to be empty for more than 10 minutes. We’d estimate that 9 times out of 10, the water taxis will be faster than walking to the parks.
There’s also free bus transportation that services Volcano Bay water park. In general, we’ve found the bus and boat service significantly better at Universal Orlando than Walt Disney World. Whether it’s by foot, boat, or bus, transportation is typically a breeze at Universal.
Another key perk of Portofino Bay is Unlimited Express Pass in Islands of Adventure and Universal Studios Florida (with valid theme park admission). For those who are unfamiliar with it, Express Pass is Universal’s front-of-line pass, and the unlimited version is exactly what the name suggests–infinite line skipping!
Unlimited Express Pass included with your stay at Premier Hotels is an incredible deal that allows you to skip the lines at most popular Universal attractions. By contrast, Walt Disney World’s launch of the paid Genie+ and Lightning Lanes will offer little to no advantage for on-site guests.
Unlimited Express Pass has a value of $129 per person each day, meaning the benefit of Express Pass could exceed the nightly cost of your hotel stay. That was true for us—the value of Express Pass was almost double what we paid for our Portofino Bay stay. It also helps that this on-site perk is available every day of your stay, including on check-in and check-out days.
Loews Portofino Bay Hotel guests also receive Early Park Admission. This is more beneficial at Volcano Bay given the Unlimited Express Pass in the theme parks, but we still took advantage. Getting a head start is nice if you’re up early anyway.
The next major amenity at Loews Portofino Bay Hotel is the pools.
The Beach Pool is Portofino Bay’s main option, having an array of features: bar & grill, two hot tubs, zero-entry white sand beach, Roman aqueduct water slide, cabanas for rent, poolside activities by day, and dive-in movies by night.
Almost everything about the Beach Pool is exceptional.
In particular, we appreciated the layout and design of the pool area, which broke up the space nicely with pathways and landscaping. We were frequently the only guests up in a shaded area by one of the hot tubs, which was made even more tranquil by the relaxing sounds of waterfalls.
(This is not the hot tub described above–for some reason I forgot to grab a photo of that.)
Loews Portofino Bay Hotel also offers private cabanas for rental. These come completely equipped with a phone, ceiling fan, HD plasma TV, refrigerator with sodas and waters, wireless internet, and more.
Next, there’s the Villa Pool, the other major pool complex at Portofino Bay.
The Villa Pool also has cabana rentals, hot and cold plunge pools, and lawn games–there are two Bocce courts located near the Villa Pool.
We found the Villa Pool to be quieter and more laid back, with at most 25% as many guests as were typically at the Beach Pool.
The Villa theme is spot-on. The grounds and pool here reminded us of the Getty Villa, its gardens, and reflecting pool–or the Villa Ephrussi de Rothschild (we haven’t visited any villas in Italy).
Loews Portofino Bay Hotel boasts a staggering restaurant lineup. For table service, there’s the casual yet elegant Bice Ristorante. Mama Della’s Ristorante offers family-style dining with specialties from the regions of Tuscany, Naples and Piemonte. Trattoria del Porto serves breakfast and dinner in a casual atmosphere.
For casual dining, choose from Italian staples like handmade pizzas, sandwiches, salads, fruit and more at Sal’s Market Deli. Burgers, sandwiches, and more are served poolside at Splendido Bar and Grill. Just off the main lobby, there’s Gelateria, which serves gelato.
Back on the Harbor Piazza, you’ll also find Starbucks. Across the way from that is the Thirsty Fish, which is another popular place.
In total, Loews Portofino Bay Resort offers 9 restaurants and lounges featuring a wide range of Italian and American cuisine at pretty much every price point.
We paid for an upgrade to Club Level for this stay at Portofino Bay, and opted to take full advantage of that.
Consequently, we didn’t do any of Portofino Bay’s restaurants or lounges this visit.
We spent hours and hours simply wandering around–and walking off that unlimited Italian comfort food that we ate in the Club Level lounge!
This review highlighted Portofino Bay’s theme above, but the quality of its grounds cannot be overstated. The main harbor area is known as Harbor Piazza, and this is where most of the restaurants and retail are located. It’s fun to wander around here and people watch, but this is far from the only area of Portofino Bay worth exploring.
We also spent a lot of time in and around the lobby, which simulates both indoor and outdoor settings, complete with atmosphere lighting.
Another spot we enjoyed spending time is Piazza Centrale (above), which is a courtyard between the lobby and conference rooms with a fountain and other details that some guest rooms overlook.
There are a number of areas like this that connect the guest room wings, harbor, lobby, etc. to one another. In addition to these major ones, there’s also Piazza Ponte, Villa Piazza, Citrus Piazza, and the Hillside.
All of these tucked away spaces are pleasant and inviting, featuring random artwork and details to discover. You might find tilework of cats trying to catch a fish, hand painted signage, beautiful garden, or interesting archways. There’s truly a lot to take in.
By and large, maintenance is spectacular. There’s deliberate aging, but nothing looks or feels neglected. Like Hotel MiraCosta, trompe-l’Å“il is utilized to great success at Portofino Bay to create the illusion of dimensional details, and for added authenticity.
With all of that said, Portofino Bay’s themed design is not perfect. There are some areas that feel slightly lacking in detail, or that have a 1990s style. These are few and far between, and the same could be said about most of Walt Disney World’s highly-themed resorts that were built in the 90s or earlier.
With that said, this spills over into non-pool amenities, as well. Universal’s newer resorts arguably do lounges and restaurants better, and also offer a range of clever functionality improvements over the older hotels. (In this case, “older” is very much a relative term–Portofino Bay is hardly ancient by hotel standards, it was simply built about a decade-plus before several of Universal’s modern properties.)
Personally, I’ll take a bit of well-maintained datedness over blander new resorts any day. To each their own on that, though. If you want crisp and modern amenities and couldn’t care less about theme, there are going to be better options for you than Portofino Bay. (Honestly, there are probably better reviews for you than this one, as our priorities don’t align at all.)
Loews Portofino Bay Hotel boasts that its guest rooms “bring the splendor of the Italian Riviera” to all of their newly-renovated 750 stylish guestrooms and 45 spacious suites.
Rooms start at 450 square feet each (the one pictured here is 490 square feet), which puts Portofino Bay Hotel on par with the larger room sizes of the Magic Kingdom area resorts at Walt Disney World.
These recently-refreshed rooms feature creamy white and teal colors, which give the rooms a light and airy feel. Details in the lighting, marble surfaces, velvet, and carpet texture give the spaces an Italian flair.
These rooms are on the more subtle side thematically, which is definitely a sharp contrast to the common areas and grounds. They mostly work, but could definitely use another piece of art or two–there are a couple of walls that feel a bit empty. Like many of Walt Disney World’s recent room redesigns, these are a bit on the generic side for my tastes.
Portofino Bay’s guest rooms feature 100% cotton sheets and plenty of pillows. Comfort-wise, the bedding was plush and fantastic. Both Universal and Disney have strong mattress games these days, which is great.
Other touches include an in-room Keurig coffee maker, mini-fridge, free Wi-Fi, work space, chair, dresser, flat screen television, and more.
Since I drew attention to Portofino Bay’s thematic superiority over Disney’s Riviera Resort, it’s only fair to compare the rooms.
In this case, Riviera Resort reigns supreme. While smaller, those use space better and feature a number of smart design features that increase storage space and room “usability.” The design and details in the guest rooms are also better at Disney’s Riviera Resort. I’ll still take Portofino Bay over it, but your mileage may vary.
The bathrooms at Portofino Bay are perfectly suitable, but nothing to write home about.
Dual sinks and a separate room for the toilet are the highlights here.
We appreciated the walk-in shower, but this being in the same room as the sinks might pose problems for families trying to get ready in the morning.
Portofino Bay’s guest rooms offer a variety of Julien Farel skin, body-care and hair products. I don’t know if this is something special, but I don’t have anything else to say about the bathrooms, so I figured I’d include it.
Sarah shoot a video tour of the room to give you a better sense of its layout.
The guest rooms at Portofino Bay aren’t going to win any awards for style or substance. In fact, they’re probably middle of the pack at Universal Orlando, but they pass muster for us in terms of sufficient luxury and theme. Your perspective may differ depending upon how much time you’ll spend in the room, your tastes, etc.
One thing to note is that balconies are not common at Loews Portofino Bay Hotel.
To my knowledge, these cannot be booked online and can only be requested upon check-in. We did exactly that, and were given a free upgrade to a room overlooking the Villa Pool. This stay was during the off-season at a time when availability was plentiful, so don’t expect the same success as us (or there being no charge).
Over half of the time we were in the room, I was on the balcony enjoying this beautiful view. That probably contributes to giving the weaker interior a bit of a pass–my opinion of the rooms themselves might be a bit harsher had I spent all of my time in there.
Ultimately, Loews Portofino Bay Hotel is our favorite resort at Universal Orlando and one of our top 10 theme park hotels anywhere in the world. While there are a handful of hotels we really like at Universal, this is far and away our favorite–nothing else comes close. As the flagship hotel with the highest average nightly rates, perhaps that should be a given–but even in terms of value for money, the other top performers don’t quite measure up to Portofino Bay.
Moreover, Loews Portofino Bay Hotel is the what we’d consider the Universal resort “for Walt Disney World fans.” When it comes to immersive themed design, this is on par with Imagineering’s best hotels in Florida. Portofino Bay can hold its own against the Crescent Lake resorts and maybe the lodges, but with nightly rates on par with the Moderate Resorts. As with any hotel, Loews Portofino Bay is not going to be for everyone. If theme is irrelevant and you’re more concerned with modern amenities and accommodations, there are probably better options at Universal. For us, a stay at Portofino Bay is one of the best reasons to make time for Universal Orlando during your trip to Florida.
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YOUR THOUGHTS
Have you stayed at Loews Portofino Bay Hotel at Universal Orlando? What do you think of it? Interested in staying here? What do you think of Universal’s v. Walt Disney World’s Deluxe Resorts? What about on-site perks? Does Unlimited Express Pass alone make the Premier Hotels at Universal worth it? Do you agree or disagree with our hotel review? Any questions we can help you answer? Hearing your feedback–even when you disagree with us–is both interesting to us and helpful to other readers, so please share your thoughts below in the comments!
Portofino’s lack of balconies in the majority of it’s rooms is very disappointing.
I’m someone who spends an inordinate amount of time on my hotel room balcony (when there is one), and Universal Hotels fail miserably in that regard compared to Disney’s Deluxes.
We stayed at Disney CBR and Loews Royal Pacific in 2019 and the included unlimited express pass at Universal made a huge difference to the enjoyment of our stay as it was far more relaxing just going to the parks and getting on the rides when it suited you, rather than having to constantly plan to maximise fast pass access and follow a fixed schedule to avoid standing in queues for hours. This perk was the main reason for us booking a premier resort at Universal. I’ll certainly stay at one of the premium Universal resorts again if the perk remains but the chances of staying at a Disney resort again with no real benefits versus staying offsite are probably zero now. I think Disney are losing the plot.
Thanks Tom
Great reading I’ve been thinking about going to universal studios and staying in one of their hotels, love the express pass , we do have a booking for wdw for next August seriously thinking of cancelling as I feel sad that so much has changed and won’t compare to previous holidays
They may not currently be doing this but last time I stayed there you could also take a bicycle taxi to the parks. Nice relaxing way to arrive at the parks but iirc only seats 2.
Agree in that this doesn’t quite have the polish of a Disney resort, but pretty close. It was too quiet when we were there in March ’21, but maybe that was the pandemic? It seemed too big and spread out to have much energy.
The price savings are HUGE!! Club level was only $100/ day more or so…. well worth it!! Express Passes are a must at the park. For our family of 4, that would of cost us nearly $500/day!! The boat shuttle was awesomely frequent. I’m looking forward to the final of the 3 deluxe resort reviews….. Royal Pacific.
I just booked a trip for December but we decided to go with Hard Rock just because it was a little closer. This will be the first time staying on Universal Property for us, we’ve stayed offsite in the past including the place across the street. So looking forward to the express passes! I have to admit, I’ve been really kind of miffed with Disney over all the nickel and diming and the new Genie+ but then kind of keep saying to myself ‘but express passes cost on average $100+ per day on top of the ticket price’ and I guess people are ok with that. But you get more bang for that buck and getting the perk as an onsite guest is priceless.
Fun Fact:
Robert AM Stern was the architect for Boardwalk. RTKL (now CRTKL) did the signage and wayfinding. RTKL also did the signage and wayfinding for Port Orleans/Dixie Landings (the original name) as well as Coronado Springs.
I’ve read so many reviews saying how the walk from PB is long, but have had a hard time getting perspective on it. In your opinion, is the short walk from Royal Pacific to USF worth the possible quality/theme “sacrifices”, or is PB really not that far and just a nicer option? We’re used to walking a mile for errands, so walking isn’t a big deal. Also, prefer a quieter hotel, so is BP quieter than RP?
I agree that Portofino is an outstanding value for the money. The pool area in particular is fantastic. One area that does need significant improvement is the fitness center adjacent to the spa. When I visited a few months ago I found cardio machines that were extremely old and in poor condition. Of three (ancient) elliptical machines, only one was functional. I expect decent equipment at a “premier” hotel.
FWIW, for those who are interested in Club level but prefer not to eat indoors, we were allowed to take food to go, but we had to provide our own containers as the plates were tiny. We brought some plastic tupperware and a backpack, which worked fine. Alcoholic beverages are served in cups, so you are limited to what you can hold – again, that was fine for us. Sadly, some other guests made snarky comments about our approach, but that’s not the hotel’s fault.
I’m curious as to if Disney fans are going to start noticing the huge price difference to Universal’s offerings. Yes, Disney is spectacular but with the constant insane price hikes, Universal has got to be a more attractive offering, especially for any tourism. I would like to have a nice vacation but not at the expense of having to pay for it for the next ten years.
Excellent review, having stayed at Portofino Bay, Riviera, and Beach Club…..
I would agree that Portofino Bay, for theming, pools and several other areas — beats all of the WDW resorts.
I’m a much bigger fan of Riviera than you are, and I actually do feel the European theme there, but I would fully agree the theming is richer and more immersive at Portofino Bay.
And despite Stormalong Bay being a great pool complex, the Portofino pools may actually be nicer overall. Maybe it’s just that they seem less crowded and hectic than Stormalong Bay, a nicer place for both “play” and “relaxation.”
Yes, Universal Express Pass is a great perk, and adds tremendously to the value.
The only ding I’ll give — I was underwhelmed by the dining at Portofino Bay. (Though in fairness, I haven’t tried Bice)
“When it comes to immersive themed design, this is on par with Imagineering’s best hotels in Florida. Portofino Bay can hold its own against the Crescent Lake resorts and maybe the lodges, but with nightly rates on par with the Moderate Resorts”
Portofino Bay is one of my personal favorites Unviversal/WDW. That said, I don’t see how it’s on par with WL, AKL, Boardwalk, and maybe Poly (I still like the really Poly despite changes through the years). I think it’s comparable to Port Orleans Riverside and Yacht/Beach (arguably better than the latter). It’s a well executed design with a wonderful layout, but it also lacks a certain level of fit and finish in both the interior public areas and the exterior facades. Btw, it’s with noting that many WDW hotels were not designed by WDI.
I was anxiously awaiting this review as we have an reservation here in early December (fingers crossed it all works out), and was really curious to hear your take. My personal experience has more or less aligned with your reviews at the Disney resorts we’ve either stayed at or visited so I was hoping you’d praise PB. The last two paragraphs made me smile.
I couldn’t decide between Portofino Bay and Royal Pacific, but opted for Portofino Bay b/c of the modest cost increase and PB having the “flagship” status. I really enjoy wandering around resorts in the mornings with coffee while my family sleeps and PB seemed like a good spot for exactly that.
It’s interesting you reference the Deluxe quality but with Disney moderate prices as that was more or less our experience (with Disney’s CBR actually coming out as more expensive than the same time at PB), and what led to us deciding to give Universal/Portofino a try.
Thank you!
wait, the unlimited express pass price is per DAY and not PER TICKET now? that is truly a racket.
Tom, I am not sure of when your stay was. We recently returned for a stay the end of June – the beginning of July and had booked two of the club level rooms. I agree with the vast majority of your review. We totally enjoyed our stay. However, the benefits of the Club level with regard to the food was lacking. I am sure this was probably due to Covid and the health restrictions. The food was a disappointment – all individually packaged and handed to you and the majority of breakfast items were similar to what you would get at a Mc Donald’s or a Radisson. I definitely would book another stay at the Portofino (actually we are going back for a week the end of October) but not spending the extra for the club level until after Covid is done and gone.
Bobby, I can’t seem to reply directly to your comments but the offerings at the Portofino Bay Club are much better than anything you will find at Disney. Tom eluded to the fact that they didn’t have to visit any of the hotel restaurants. That tells you something. For a family of four we found a lot of savings by eating at the club daily for breakfast and sometimes dinner. We almost always grabbed snacks and came back for dessert at night.
I’m not sure all of this is current during the pandemic, but this is typical:
You can pick up sodas, bottles water, etc any time the club is open. Saves a lot if you grab bottled waters on your way to the park.
Breakfast is your usual continental offerings (pastries, cereal, bagels, oatmeal, fruit, etc) plus some hot dishes; eggs, a breakfast meat and some form of potatoes.
The afternoon is grab-and-go fare similar to what you would see at a Disney hotel. Chips, pretzels, cookies, etc.
Around dinner time they serve what could be considered a light meal or hot appetizers. It’s not always picky eater friendly but on the nights my kids liked what they were serving we were fine having dinner at the club. There are usually themed nights like Mexican, Asian, etc.
Later in the evening, they serve desserts. There are typically cookies and a couple pastries like cannoli, tarts, cake, etc. They are all served bite-sized but you can grab as many as you like. I believe you get one free alcoholic beverage per night. Upcharge for the hard stuff. We’re not drinkers so I don’t remember the specifics but if you take advantage that can probably save some money.
I think a very fair review. Portofino Bay is my family’s favorite hotel in Orlando. The one line I will disagree with slightly is that the bathrooms are nothing special. They are HUGE! Other than that, okay.
Dear Tom,
Thanks for this review! But… I’m more interested in their Club Level Lounge, you state you upgraded but no info about the Lounge. How was it? How does it compare to Disney? Any info is Greatly Appreciated!
Thanks for your Time:)
We’re staying at Portofino Bay next week and can’t wait. We already knew about the balcony request and are hoping we arrive early enough to score one overlooking the Bay. I had visited this hotel on my last trip pre-Covid but didn’t stay there, and was convinced it was the best hotel at Universal. Thanks for the review!
Thanks Tom for the review. We were looking into staying at Universals side early next year to break up the stay from Disney. I have to say that I do like the pricing and perks better with Universal. Yeah it isn’t as themed as Disney but I think I can live with it. Now I just need to find a review on Loews Royal Pacific to compare.