What’s Up with Housekeeping at Disney World Resorts?
Whenever Walt Disney World resort cutbacks come up, readers complain or ask about scaled back or missing hotel housekeeping. Specifically, whether it’s returned to normal, if there’s daily cleaning, and what can be expected of mousekeeping. This answers with official policies, our experiences in 2026, what readers have shared, and more.
As you might recall, Walt Disney World instituted a range of health safety protocol back when the resorts started to reopen. Disney released operational changes and policies for its resorts, reflecting all of this. One thing that covered was resort cleaning, which would be both enhanced or scaled back, depending upon the circumstances.
A lot of attention was paid to surfaces throughout the parks, resorts, and even guest rooms. Prior to arrival, rooms were cleaned comprehensively, with deep-cleaning to surfaces and floors. During stays, only light housekeeping was performed occasionally. Obviously, a lot has changed since then–both in terms of Walt Disney World’s official policies, which are largely back to normal, and what guests experience from Mousekeeping.
With that said, here are the current housekeeping policies at Walt Disney World:
- Deluxe Resorts – Daily full housekeeping service.
- Deluxe Villas – Guests paying cash rates to stay at Deluxe Villas (DVC Resorts) will receive daily full housekeeping service.
- The Cabins at Disney’s Fort Wilderness Resort (DVC Resort) – Unlike other Deluxe Villas, cash guests at the Cabins at Fort Wilderness will receive housekeeping service every other day unless you are using Disney Vacation Club Member Points or a DVC Member discount.
- Moderate Resorts – Full housekeeping service every other day.
- Value Resorts – Full housekeeping service every other day.
- Disney Vacation Club Resorts – Guests staying at DVC resorts on points will receive trash and towel service on the fourth day. If staying more than 8 nights, full housekeeping service is offered on the fourth day followed by trash & towel service on the eighth day. Disney Vacation Club Members and their guests may purchase additional housekeeping service by visiting the front desk or contacting housekeeping via their in-room phone.
Full housekeeping service includes: making the bed, replacing towels and amenities, cleaning the bathroom, emptying the trash and recycling, and tidying the room by dusting, wiping counters, and vacuuming (as necessary).
There are a few of additional options and policies pertaining to Walt Disney World housekeeping services:
- If you wish to decline housekeeping service at any time during your stay, you can opt out by speaking with a Cast Member in person or by placing the “Room Occupied” sign on your door. Please note that the opt out feature is no longer available during the online check-in process.
- If there is more than one room on your reservation and you choose to decline service, your selection will apply to all rooms on the reservation.
- If you require additional housekeeping amenities or have specific housekeeping requests, please visit the Front Desk or contact Housekeeping via your in-room phone.
- Walt Disney World reserves the right to enter any room at a Disney Resort hotel for maintenance, safety, security or any other purpose, even if the Room Occupied sign is displayed on the room door. (More on this below.)
Officially, Mousekeeping has largely returned to normal, but it comes against the backdrop of Walt Disney World continuing to deal with housekeeper shortages. These are likely to be a problem for a while–perhaps forever–and this impacts the actual guest experience with housekeeping at Walt Disney World (more on that in a bit).
We stay at Walt Disney World at least once per month, and have done over a dozen multi-night stays in the last year. Since housekeeping returned to normal, we’ve logged more stays than I can count–probably around 40. (It’s not nearly that many trips–we do a lot of split stays.)
Accordingly, we have a ton of recent firsthand experience with Mousekeeping during our stays at Walt Disney World. The biggest thing we’ve noticed is far more consistency with cleaning in the last couple of years. Prior to that, I would’ve described housekeeping as hit or miss at Walt Disney World.
On the Deluxe Resort end of the spectrum, we’ve done stays at Disney’s Polynesian Village Resort, Grand Floridian, Contemporary Resort, BoardWalk Inn, and Yacht Club–all provided daily housekeeping consistent with what’s described above. (Note that these stays were on the hotel side of each resort–totally different ballgame on the DVC sides.)
I’ve also done many stays at Coronado Springs and Gran Destino Tower during that time, and would note that it generally offers near-Deluxe service. (This is no surprise–although not official, Disney aims to exceed expectations at Gran Destino because it caters to different clientele.)
We’ve also done stays at every single Value Resort and Moderate Resort during that time. We’ve done All Star Sports, Art of Animation, Pop Century and Caribbean Beach each multiple times. Plus one-off stays at both Port Orleans Resorts.
It’s at these tiers where things get more hit or miss for us, especially between late last year and Spring 2026. At the Values and Moderates, I’d say our room has been skipped (despite not using the “Room Occupied” sign) nearly half the time. Entirely anecdotal, but I’ve noticed other guests put trash outside their rooms, which is an (inconclusive) sign that their room also might’ve been skipped.
It’s not just us. A recent thread on reddit covers reports of the same happening to other guests, and almost all of the complaints concern Value or Moderate Resorts. Some users go as far as to question whether Walt Disney World has laid off housekeepers. (To the best of our knowledge, they have not. This issue is likely due to high occupancy and persistent staffing shortages, as discussed below.)
As for what the service has entailed when we haven’t been skipped, it’s mostly been as advertised. Making beds, taking out trash, replenishing supplies like towels and coffee. There has been some tidying up of our stuff, but I would call it less comprehensive than many real-world hotels.
I can’t speak with authority to vacuuming or the cleaning of surfaces because we’re typically not doing things that would necessitate either or make it apparent when that had occurred–especially when I’m traveling alone. Although we have a toddler, she’s not really the crumb-y kind (yet?).
There have been a couple of times when it’s been clear that surfaces have been cleaned, but I’m not really sure one way or the other beyond that.
A lot of readers have shared their experiences with housekeeping during their stays at Walt Disney World, and those anecdotes are mixed. Some have reported that things are essentially back to normal.
Others indicated that housekeeping barely set foot in their room, except for the infamous safety/security checks. These people stated that not even the every other day services were occurring. Many also have shared that they didn’t receive any Mousekeeping at all without calling the front desk.
The middle ground of reader feedback more or less reflects the official policy–that housekeeping took out the trash and changed the towels, but not much else.
Our perception is that cleaning actually is more comprehensive in the Deluxe and Deluxe Villa Resorts (in addition to occuring daily), and faster and superficial in the lower tier-resorts. If you have experience with Walt Disney World Mousekeeping in the last two years, please share it in the comments.
Shortly after the original publication of this post, we also shared Housekeeping “Hassles” at Walt Disney World. Ironically, we have not experienced any of this issues in our stays since. That could simply be luck on our part–that does play a big role (just read the comments to that post with some regulars never having experienced the problems, and others having them with regularity).
There have been recent changes and more departure day issues (thanks to a new-ish My Disney Experience app feature for checking out), so it’s worth being aware of that new wrinkle to the housekeeping. Again, we have not had those problems firsthand and it does seem to us that the app feature has been fixed. (Knock on wood.)
Speaking of recent changes, another is that the ‘Hey Disney!’ Amazon Alexa device is now found in all hotel rooms at Walt Disney World Resort. This smart device can be used to make specific room requests, such as more pillows, towels, or coffee.
We’ve used it successfully for the purpose of such requests, which honestly felt like living in the future. Just asking a device for more coffee and having it delivered by a human shortly thereafter. When it works, it’s magic. When it works being the operative words.
We’ve also made a request that resulted in nothing happening. Perhaps we would’ve had similar (bad) luck when calling, but we now only use it if there’s no urgency on the request and we’re fine with trying again later. YMMV.
We’ve done many third-party hotel stays in the United States and internationally in the last few years. Our perception is that things are likewise improving at real world hotels.
Across the board, our experiences in Anaheim have been consistent with Walt Disney World resorts. However, Anaheim is also a unique market–with a lot of parallels to Central Florida–so I’d stop short of generalizing our experiences in Southern California to the whole industry as a whole.
In Anaheim, it’s been common for housekeeping to be every other day or only “upon request,” especially at budget and family-friendly hotels. At many of these hotels, we’ve noticed garbage outside other guest rooms in the hallways, and even that sometimes sits there for hours.
It’s also more common for hotel chains to give the option to decline housekeeping across-the-board upon check-in, which some chains used to offer as an incentive. Notably, Marriott eliminated its “Make A Green Choice” program, which gave Bonvoy members the option to receive 500 points for each day they declined housekeeping.
We were big fans of this, and always took advantage. We’re not trying to single out that brand as some sort of anti-Marriott agenda; they’re not the only chained brand hotel to quietly do away with its incentives for declining housekeeping. My guess is that hoteliers realized they could get away with cutting that bonus under the guise of health safety and just never brought it back.
Similarly, Walt Disney World had been offering gift cards as part of the “Service Your Way” program for those who declined housekeeping at select resorts. This did not return when the resorts reopened, presumably removed with the same underlying motivations as other hotel operators.
Disney’s “Service Your Way” offer started a few years ago. It was one of the rare perks that got better as time went on, as Disney increased the dollar amount to entice more guests to decline housekeeping. We also always took advantage of this, and there were some occasions–like when booked in tandem with Free Dining–where it felt like one of those “there’s gotta be a catch?!” things. Disney was practically paying us to stay there.
Of course, there was a catch and none of these hoteliers were offering points or cashback for their purported reasons of environmentality or customizable service. Its motivations were purely economic, just like a lot of recent changes that offer coincidental environmental or other benefits.
While I cannot speak to Marriott or chains in other markets around the country, Walt Disney World’s motivation was staffing shortages. Even from 2017 through early 2020, the company was having tremendous difficulties hiring and retaining housekeepers. College Program participants were offered incentives to change roles, there were multiple job fairs, hiring bonuses, and wage increases–but the shortages persisted.
As you’re undoubtedly aware if you’re read this blog at all, staffing shortages for many roles have only gotten worse, and housekeepers are one specific role that is always advertised for job fairs and hiring bonuses.
There are often open positions on Disney Careers for full-time and part-time housekeepers with a starting rate of $23 per hour. This is actually higher than many frontline Cast Members in non-tipped positions (although some guests elect to tip housekeepers, it’s classified as a non-tipped position).
When it comes to the role expectations of housekeepers, the job listing indicates that they’re expected to clean 14-22 rooms per shift. (Anecdotally, we’ve heard that it’s usually at the higher end of the range–at least during higher occupancy times.)
They also “clean and sanitize Guest rooms by cleaning floors, making beds, emptying trash and recyclables, electronics, telephones, windows, mirrors, glass, dusting all surfaces, clean and disinfect bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with proper chemicals.”
The reasons for the aforementioned labor shortages are multifaceted. I won’t pretend to understand all of the nuances of the labor market for housekeepers in Central Florida, but I’d hazard a guess that there are few key factors at play.
They have been further exacerbated by the United States having an aging population, and many baby boomers have left the labor force entirely in the last several years. All of this makes the housekeeper shortage one that higher wages alone cannot resolve. However, there are a couple of significant issues that often get overlooked.
First, legal immigration to the United States has slowed down considerably. This alone leaves the country with a shortfall of over 2 million workers. This is of particular relevance for housekeeping roles, as they were disproportionately filled by immigrants. Legal immigration returning to previous levels would likely have the biggest impact on addressing the housekeeper shortage, but that seems unlikely to occur.
Second, development around Central Florida has exploded during that same span of time. I’m not going to crunch the numbers on how many hotel rooms have been added to the Orlando market during that time, but it’s easily tens of thousands.
Hotels aren’t the only thing that has been built. Residential construction has also exploded, with huge swaths of undeveloped land now filled by seas of subdivisions.
With more homes comes more demand for maids and residential home cleaners. In my cursory research, it appears those positions pay more than Disney. I’m also going to go out on a limb and guess they’re lower stress.
Ultimately, all of this is why I’m skeptical that housekeeping will ever return 100% to its pre-COVID normal. Not just at Walt Disney World, but for the U.S. hotel industry as a whole.
One expectation is that the degree of service will vary with occupancy and load levels. Guests who travel during the off-season or stay at unpopular hotels are probably more likely to encounter regular and comprehensive cleaning.
It’s also possible that housekeeping upon request becomes the industry standard going forward. However, the days of consistent and unsolicited housekeeping–or an economic incentive for declining it–are probably gone for good.
Finally, it’s possible that Walt Disney World will institute more changes, and Mousekeeping service becomes a way of segmenting among the various tiers of resorts even more. Which is to say that in the future it might not be offered period at Value Resorts and only lightly at Moderate Resorts. We’d expect daily service to continue being the standard at Deluxe Resorts and other luxury hotels.
This would be a way of addressing housekeeper shortages and also guest demand for daily room cleaning. Probably not a popular way among guests, but one that could make sense to the company if these shortages persist and costs keep rising. Wages have already increased significantly for housekeepers in the last few years, and even so, Walt Disney World still has trouble filling those open positions. So although things have returned to normal with housekeeping, it seems appropriate to append “for now” to that.
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YOUR THOUGHTS
What have been your recent experiences with housekeeping at Walt Disney World–and beyond? Think housekeeping reductions are another cost-cutting measure by Walt Disney World, or agree that there are externalities that’ll make it difficult to restore housekeeping? Any questions we can help you answer? Hearing your feedback–even when you disagree with us–is both interesting to us and helpful to other readers, so please share your thoughts below in the comments!
We just stayed at Caribbean Beach Resort for Marathon Weekend. We were offered to decline housekeeping at check in with no concession offered. We refused to decline and were told housekeeping would be every other day. They came to our room once during our 5 night stay, they emptied trash and replaced the towels. My husband was running Dopey so we spent a lot of time napping in the room so this wasn’t bad but I took our trash multiple times and emptied it in the resort cans (which there needs to be more of those if their going to reduce in room housekeeping). On the last morning, they were knocking on our door at 8am asking when we were planning on leaving so they could get in there to turn over the room. They were “hovering” in our area waiting for people to leave, almost pushing you out. Our group had 3 rooms and everyone else reported the same thing, one of group complained to the front desk. We had a great stay but I definitely expect better service considering that room rates are only increasing.
Oof. That sounds precisely like what was happening last spring. Thanks for the report, but disappointing to hear it’s still occurring. Hopefully it was just because that was a high-occupancy time at CBR.
I’m not sure if this was mentioned but at Club level at Beach resort in September we had full cleaning, plus turndown every day. It was great! I also want to echo leaving a tip and a nice note each day. It goes a long way I think. Kindness always wins!
@Beth…. We stayed at club level in the Tower at Coronado Springs in September. We received full housekeeping that was fantastic every day. We always make sure to have our little mousekeeping envelopes prepared for the tips. It’s a lot of fun doing something cute and nice.
We had full housekeeping – beds made, floors swept, etc. – every day during our 7 night stay at the Polynesian over Thanksgiving week. The resort was booked solid that week so we were pleasantly surprised at the attentiveness.
Gosh reading all this is so sad and frustrating! Really Disney needs to stop building resorts! Disney has way too many rooms, more than their Parks can handle. The Disney Parks are way to crowded all the time to truly have a fun experience. Also since the pandemic, it appears to me that a lot of people just stopped caring and it shows everywhere. Hopefully Disney can figure things out and start valuing it customers. Also hopefully all of us can just step back try to be a little more patient and be sure to take some pride in the everyday things we do.
Disney does not need more hotels bringing in more people to already crowded parks over flowing with people. Adding more hotels is just adding to the problem. Disney blames everything on staffing shortages. I think Disney needs to put the magic back in the parks then think about hotels.
We stayed at the Caribbean Beach (preferred room) from Dec. 17-24. We didn’t request anything in particular and had housekeeping service — towels replenished, trash emptied — every other day. I didn’t notice that anything else was done, but I didn’t expect anything else to be. Maybe my standards are lower? We had our stuff all over the room, so I’m not sure how much vacuuming could have been done if they tried. I also don’t need anyone else to flip my duvet up to the top of the bed. Anyway, it was entirely satisfactory, and no complaints here.
On an additional note, we had a fantastic time. These ‘the magic is gone’ comments made me fairly anxious in the days leading up to our trip (we hadn’t been in five years; this was a big splurge for us). But we had an absolute blast, did everything we wanted to thanks to Genie+ and Tom’s tips, and it just couldn’t have been better. I’m sorry to hear it hasn’t been that way for everyone, but I just wanted to say that the ‘magic is gone’ experience isn’t everyone’s, either.
I just got back from a five-night stay at POP Century where we had an odd experience with housekeeping. I’d declined service so we weren’t expecting any cleaning, but we did run out of toilet paper so I called to get some delivered (seriously why do they only put out one extra roll?). The rep was super nice, and sure enough there was toilet paper in our room when we returned at 9:30pm that night. However, there was also a housekeeper in our room doing a full turndown service. I know they come in every four days regardless, but at 9:30pm right before we leave the next morning was extremely strange!
Currently staying at French Quarter, on day 9 and though the resort itself is clean, our trash can is consistently overflowing. I’m sick of the sight of it, along with dirty towels. Had to call guest services to come empty the bin after 4 days and again it is now overflowing. It’s disgusting and really disappointing. Considering the cost to stay here, I’ve had much better service at much lower budget offsite hotels. Considering all the cut backs and lack of service, I feel that it’s no longer worth the money. We’ll be staying at Universal next year instead. I won’t be staying at a Disney resort again until they get their s*** together
Just back from 11-days in a Fort Wilderness cabin, and I can confirm that “trash and towels” is subjective phrase. We had a 6-person reservation and found 4 towels in the bathroom upon check-in. There was absolutely no service, unless we called for it, and all that we did receive was a drop off of new trash bags and new towels. We couldn’t get any of these delivery folks to take away our bagged trash or used towels. The cabin loops do have metal trash enclosures that you can bring your own trash out to, but these were often full and we were having to push down on other peoples’ trash in order to smash our bags in – sometimes without being able to close the latched lids. There are no towels or towel collections bins at the pools, so we ended up having a massive collection of towels we were trying to keep dry and clean in the cabin. (It rained frequently and heavily, ruling out the deck railing as a drying option). I received my survey link from Disney this morning and they actually have a question that seems to indicate that I intentionally opted out of housekeeping. I am certain that I did not. My January trip to the Swan came with comprehensive housekeeping on a daily basis, and we had over the top great housekeeping service at the Portofino Bay in February. Covid is no longer a viable excuse for a lack of any kind of service. Overall, we had a fun stay at the Fort, but this was one of many instances that had me thinking, “Do better, Disney!!!!”
At the front desk they told me: Trash and towels, that’s all. I just could respond: WOW! In my opinion, if they can’t hire the employees needed, and can’t provide a minimum service, prices shouldn’t go up as they do. It feels like they found a good excuse with Covid to do change anything they need in order to squeze guests pockets. The problem is that it’s so evident now that magic is gone. A WDW vacation is not what it used to be anymore. So sad…
There is inconsistency. Our mousekeeper also cleaned the bathroom and made our beds every other day at wilderness lodge. We also weren’t very messy?
We did leave a tip out not sure if that helped? Also might vary based on resort level?
Reading the comments above you would think some of these people either lived in a vacuum or off planet, like the one throwing out her self importance of her Diamond status. Having worked in hospitality the realities are that many workers who would take the low paying jobs without much benefits to provide for there families have left the industry. Why clean others filth for $17/ hr when you can make the same wage at the amazon warehouse or driving for Uber and have a flexible schedule that works for you and your family. Trying to hire cleaners even with signing bonus does not help. For the above to state that they are no longer going to Disney because they are not waited on hand and foot is a little elitist. Maybe have a little humility and understand that Disney does not want to ruin your vacation or your magical time but that we are in a new reality
Right I have humility. I understand low paid wages. But clean others filth. What planet are you on. I stay in any hotel. Not just disney I expect the service I pay for. I don’t want my room cleaning everyday but after a week. Yes i do. Sorry if that upsets you. I know what it’s like to take a low paid job. I have done plenty myself. I love Disney and pay a lot to visit from the UK. The housekeepers were soon Knockin on check out day. Shame they could not do the same for 14 nights when I had to go chasing toilet paper. It’s basic essentials iasked for like towels. Clean bedding. Not anything major.
I don’t think it’s entitled to want a clean hotel room. If they don’t have enough workers, the hotel should be upfront. Your room will be cleaned every other day, or whatever. That some rooms are cleaned every day and others are never cleaned is ridiculous.
I’m that Diamond member you mentioned and I’m not elitist in the least. I travel a ton and stay in hotels for 45-60 nights a year, so yah, I know just a tad about what excellent customer service in the hospitality industry looks like. I also spent 7 years in the Army, so I definitely know what it is like to be cleaning bathrooms full of other people’s yuck. You’ve never seen disgusting until you’ve been on porta-John dumping and cleaning duty after 5 days in the field with 10 porta potties for 200 soldiers in 100 degree heat. Lol—now that is hell.
I, along with many others that have posted, expect a certain level of service when we dish out $700 a night for a hotel room, heck even $200 a night. Disney gets $700 a night for a standard room at a deluxe resort, yet wasn’t servicing rooms? Insanity. The bigger question is how are you ok with the paying the same or higher price for being your own house cleaner in an expensive hotel?! Just stay at a Vrbo or Airbnb instead that never include daily house keeping. Hotels provide a very different level of service. I’m not ok with full trash cans (full of diapers bc of I have a two year old) dirty towels or unmade beds at $700 a night. No one should be. No one should be ok with full trash cans at $100 a night! I certainly don’t keep my home that way, so why on earth would I want to spend a week on a tiny room like that?!? I’m also not an idiot when it comes to what’s happening in the job market (I am in the recruiting business) and I totally understand that lots of workers have left hospitality bc of terrible wages and work environments. Disney needs to figure out how to fix their labor issue and it sure as hell sounds like they need to raise wages big time (everyone who works should have a living wage anyways) and actually start giving a crap about their employees.
If Disney or another other hotel operator doesn’t want to provide house keeping service anymore, cool, but their rates should reflect it and then make it easy for guests to dispose of trash, get fresh towels, etc. Or if they can’t fulfill the services they are advertising, then they shouldn’t have reopened in the first place.
Exactly!! If the problem were only the lack of staff, Disney would offer its customers the card with credits for the lack of tidy room, by choice, which does not happen, in my opinion, Disney is taking advantage to charge higher rates in hotels and parks, without full compensation. The CEO doesn’t hide from anyone that what matters now is revenue. I’m already campaigning with my family for Universal, because on my vacation I want a vacation, without having to sleep after midnight and wake up before seven in the morning to buy and schedule a “benefit”.
…And besides, tidying up the room
Just stayed at the All Star Music Resort for 14 days from the UK. We saw a housekeeper once the whole time and then I had to complain after 7 days. They came to the room. Remade the bed. Put some towels in and left. The floor was filthy. Sorry Disney. Not good enough
We stayed at the contemporary last 4 days and our room was never cleaned once.
We stayed at the Gran Destino Tower May 2 to May 5. We had trash removed , fresh towels , and the beds made every day of our stay. We thought the service was superior. As a result of a minor glitch on the part of the hotel , they tried extremely hard to make up for the mistake. Guest experience manager Aaron went out of his way to make our stay magical. It is easy to see why Aaron is a Legacy.
We stayed at Dolphin Feb 12-16 & received no service to room the whole visit. Room was very clean on arrival but we sure could of used clean towels, more coffee cups & soap. Saw a mouse keeper cart 1 morning in hall but no person. Very disappointed.
Plus understaffed at guest services, waited 40 minutes for a few questions & magic band update.
I stayed at the Grand Floridian last week for Spring break. Our room was cleaned daily, replenished with fresh towels and toiletries, trash emptied and beds made. I never once requested it. They automatically did it every day. It is happening, but maybe just not at every resort. I was pleasantly surprised based on things I have read from other guests recently.
We stayed at POFQ last week, and didn’t receive any housekeeping until I called for it. When I spoke to the resort’s housekeeping manager, he told me housekeeping only comes every 4th day. When I mentioned that my check-in info and the WDW website both state light service every other day, he replied that that was strange, he’d never heard of that, and that he would have to look in to it. I was annoyed, to say the least. I’m hoping it returns to normal soon.
I will also go with my family on our last Disney vacation so that everyone can witness with me the sad end of WDW…and then I hope I don’t step on rat soil again until guests are respected again. We will go to Universal, as we are already guests for a few days, but we will stay fully at Universal on the next vacation to enjoy the 3 parks, as well as Epic Universe.
We stayed at the All Star Music Resort in January from the 7th through the 15th. This is our 8th trip to Walt Disney World. Obviously, we love the place. I became very sick the last 3 days of the trip and had to stay in the hotel room. During the three days, I was accosted daily by the staff. I told them I was very sick and wanted privacy. The staff ignored my request and continually tried to enter my room. If I had not blocked the door with the safety bar, they would have walked in the room anyway. I had a fever and was so weak. I was scared to open the door because I feared it was some type of scam just to rob me or assault me. The staff were relentless and demanded to do a security check. I asked, “what kind of security check? ” All 3 days, the same answer “to check the wires.” WHAT WIRES? Each day they walk across the room to the sink and turn around and leave. It took maybe 15 seconds. What were they really doing?
They were checking for stockpile of weapons or signs of human traffic trafficking
We stayed at the Rivera for a week at the beginning of February. We had two other rooms linked to our reservation. We had someone come collect our trash and give us towels. That’s it. No one in our group got any sort of other housekeeping. After paying full rack rate for the hotel, I expect full housekeeping. Traveling with young kids it is just awful to not have housekeeping tidy things up and vacuum the room. We have to jump on our phones at 7, run out of the room ten minutes later to get to the park early to get on rides so it’s just not possible to tidy the room. It’s also so expensive SOMETHING should come with the price. Housekeeping doesn’t seem like it needs to be a perk but with Disney’s constant game of take away I’ll take anything. I simply won’t spend the money to stay at a deluxe resort again if housekeeping isn’t returned- it’s truly a last straw for our family
I’m a Hilton Diamond Member and we travel about 2 months a year. During 2020, we experienced crappy house keeping, but not since 2021. From Hampton Inns to Hiltons to Waldorf Astorias, we’ve had regular house keeping without requesting it for over 45 nights last year. We tend to stay in higher end places—in Mexico right now at a brand new Hilton all inclusive and housekeeping is fantastic. We stayed at the Hilton in Anaheim in Oct of 2021 to go to Disneyland and we had regular house keeping there too.
We booked the Waldorf Astoria at Bonnet Creek this August to go to Disney World specifically because Disney hotels suck at luxury and I’m not going to spend $700+ a night and not come back to a freshly made bed. Half the point of vacation is to get away from daily chores.
We’ve visited 32 states during the pandemic staying at inexpensive to moderate hotels across many chains. The story is the same everywhere so it’s not just Disney. In fact, if Disney is taking out trash and leaving fresh towels, they are better than most. Generally, we had to request even that and sometimes we’d need to go to the front desk to get the towels and set the trash out in the hall. Want another coffee for the maker in the room? Ok, just stop by the front desk. The ONLY exception we found was staying at Treasure Island in Las Vegas (January 2022). The housekeeping staff was fabulous. Not only did they take care of the room, they were gracious and added to the pleasure of the trip. For the most part all we want is trash out and towels changed anyway, assuming there’s plenty of TP. 🙂
Really not sure why there’s “debate” over this one, as the CEOs of both Marriott and Hilton have publicly stated this is happening, and their *intent* is to make it permanent. It’s also been covered in countless news stories–here’s one, and another. A quick search of Google will bring up dozens more results.
If you have not experienced this in the real world, consider yourself lucky. It’s not happening everywhere (as some commenters point out, Loews is doing a much better job at Universal), but it’s incredibly widespread.