What’s Up with Housekeeping at Disney World Resorts?
Whenever Walt Disney World resort cutbacks come up, readers complain or ask about scaled back or missing hotel housekeeping. Specifically, whether it’s returned to normal, if there’s daily cleaning, and what can be expected of mousekeeping. This answers with official policies, our experiences, what readers have shared, and more.
As you might recall, Walt Disney World instituted a range of health safety protocol back when the resorts started to reopen. Disney released operational changes and policies for its resorts, reflecting all of this. One thing that covered was resort cleaning, which would be both enhanced or scaled back, depending upon the circumstances.
A lot of attention was paid to surfaces throughout the parks, resorts, and even guest rooms. Prior to arrival, rooms were cleaned comprehensively, with deep-cleaning to surfaces and floors. During stays, only light housekeeping was performed occasionally. Obviously, a lot has changed since then–both in terms of Walt Disney World’s official policies, which are largely back to normal, and what guests experience from Mousekeeping.
With that said, here are the current housekeeping policies at Walt Disney World:
- Deluxe Resorts – Daily full housekeeping service.
- Deluxe Villas – Guests paying cash rates to stay at Deluxe Villas (DVC Resorts) will receive daily full housekeeping service.
- The Cabins at Disney’s Fort Wilderness Resort (DVC Resort) – Unlike other Deluxe Villas, cash guests at the Cabins at Fort Wilderness will receive housekeeping service every other day unless you are using Disney Vacation Club Member Points or a DVC Member discount.
- Moderate Resorts – Full housekeeping service every other day.
- Value Resorts – Full housekeeping service every other day.
- Disney Vacation Club Resorts – Guests staying at DVC resorts on points will receive trash and towel service on the fourth day. If staying more than 8 nights, full housekeeping service is offered on the fourth day followed by trash & towel service on the eighth day. Disney Vacation Club Members and their guests may purchase additional housekeeping service by visiting the front desk or contacting housekeeping via their in-room phone.
Full housekeeping service includes: making the bed, replacing towels and amenities, cleaning the bathroom, emptying the trash and recycling, and tidying the room by dusting, wiping counters, and vacuuming (as necessary).
There are a few of additional options and policies pertaining to Walt Disney World housekeeping services:
- If you wish to decline housekeeping service at any time during your stay, you can opt out by speaking with a Cast Member in person or by placing the “Room Occupied” sign on your door. Please note that the opt out feature is no longer available during the online check-in process.
- If there is more than one room on your reservation and you choose to decline service, your selection will apply to all rooms on the reservation.
- If you require additional housekeeping amenities or have specific housekeeping requests, please visit the Front Desk or contact Housekeeping via your in-room phone.
- Walt Disney World reserves the right to enter any room at a Disney Resort hotel for maintenance, safety, security or any other purpose, even if the Room Occupied sign is displayed on the room door. (More on this below.)
Although Mousekeeping has largely returned to normal (at least officially), it comes against the backdrop of Walt Disney World continuing to deal with housekeeper shortages as of late 2025. These are likely to be a problem for a while–perhaps forever–and this impacts the actual guest experience with housekeeping at Walt Disney World (more on that in a bit).
We stay at Walt Disney World at least once per month, and have done over a dozen multi-night stays in the last ~8 months at Walt Disney World. In the last 2+ years since housekeeping returned to normal, we’ve logged more stays than I can count–probably around 40. (It’s not nearly that many trips–we do a lot of split stays.)
Accordingly, we have a ton of recent firsthand experience with Mousekeeping during our stays at Walt Disney World. The biggest thing we’ve noticed is far more consistency with cleaning in the last couple of years. Prior to that, I would’ve described housekeeping as hit or miss at Walt Disney World.
On the Deluxe Resort end of the spectrum, we’ve done stays at Disney’s Polynesian Village Resort, Grand Floridian, Contemporary Resort, BoardWalk Inn, and Yacht Club–all provided daily housekeeping consistent with what’s described above. (Note that these stays were on the hotel side of each resort–totally different ballgame on the DVC sides.)
We’ve also done stays at every single Value Resort and Moderate Resort during that time. We’ve done All Star Sports, Pop Century and Caribbean Beach each multiple times. At these resorts, service has consistently been every other day, as advertised.
I’ve also done many stays at Coronado Springs and Gran Destino Tower during that time, and would note that it generally offers near-Deluxe service. (This is no surprise–although not official, Disney aims to exceed expectations at Gran Destino because it caters to different clientele.)
As for what the service has entailed, it also has mostly been as advertised. Making beds, taking out trash, replenishing supplies like towels and coffee. There has been some tidying up of our stuff, but I would call it less comprehensive than many real-world hotels.
I can’t speak with authority to vacuuming or the cleaning of surfaces because we’re typically not doing things that would necessitate either or make it apparent when that had occurred–especially when I’m traveling alone. Although we have a toddler, she’s not really the crumb-y kind (yet?).
There have been a couple of times when it’s been clear that surfaces have been cleaned, but I’m not really sure one way or the other beyond that. (Hopefully readers can share their experiences.)
In addition to Coronado Springs, I also want to draw specific attention to All Star Sports, where both housekeeping and the guest experience have been especially (shockingly) good. During one of many stays there, a manager of the resort stopped me to inquire about the newly remodeled room and how things were going, generally.
She indicated that feedback on the new rooms at All Star Sports has been universally positive. Guest satisfaction is up and Cast Members prefer the new rooms, too. (One motivation behind many of the room updates has been making them easier and more efficient to clean.)
A lot of readers have shared their experiences with housekeeping during their stays at Walt Disney World, and those anecdotes are mixed. Some have reported that things are essentially back to normal.
Others indicated that housekeeping barely set foot in their room, except for the infamous safety/security checks. These people stated that not even the every other day services were occurring. Many also have shared that they didn’t receive any Mousekeeping at all without calling the front desk.
The middle ground of reader feedback more or less reflects the official policy–that housekeeping took out the trash and changed the towels, but not much else.
Our perception is that cleaning actually is more comprehensive in the Deluxe and Deluxe Villa Resorts (in addition to occuring daily), and faster and superficial in the lower tier-resorts. If you have experience with Walt Disney World Mousekeeping in the last two years, please share it in the comments.
Shortly after the original publication of this post, we also shared Housekeeping “Hassles” at Walt Disney World. Ironically, we have not experienced any of this issues in our stays since. That could simply be luck on our part–that does play a big role (just read the comments to that post with some regulars never having experienced the problems, and others having them with regularity).
There have been recent changes and more departure day issues (thanks to a new-ish My Disney Experience app feature for checking out), so it’s worth being aware of that new wrinkle to the housekeeping. Again, we have not had those problems firsthand and it does seem to us that the app feature has been fixed. (Knock on wood.)
Speaking of recent changes, another is that the ‘Hey Disney!’ Amazon Alexa device is now found in all hotel rooms at Walt Disney World Resort. This smart device can be used to make specific room requests, such as more pillows, towels, or coffee.
We’ve used it successfully for the purpose of such requests, which honestly felt like living in the future. Just asking a device for more coffee and having it delivered by a human shortly thereafter. When it works, it’s magic. When it works being the operative words.
We’ve also made a request that resulted in nothing happening. Perhaps we would’ve had similar (bad) luck when calling, but we now only use it if there’s no urgency on the request and we’re fine with trying again later. YMMV.
We’ve done many third-party hotel stays in the United States and internationally in the last few years. Our perception is that things are likewise improving at real world hotels.
Across the board, our experiences in Anaheim have been consistent with Walt Disney World resorts. However, Anaheim is also a unique market–with a lot of parallels to Central Florida–so I’d stop short of generalizing our experiences in Southern California to the whole industry as a whole. (Las Vegas is probably also a similar story, but I’m not sure about other domestic destinations.)
In Anaheim, it’s been common for housekeeping to be every other day or only “upon request,” especially at budget and family-friendly hotels. At many of these hotels, we’ve noticed garbage outside other guest rooms in the hallways, and even that sometimes sits there for hours.
It’s also more common for hotel chains to give the option to decline housekeeping across-the-board upon check-in, which some chains used to offer as an incentive. Notably, Marriott eliminated its “Make A Green Choice” program, which gave Bonvoy members the option to receive 500 points for each day they declined housekeeping.
We were big fans of this, and always took advantage. We’re not trying to single out that brand as some sort of anti-Marriott agenda; they’re not the only chained brand hotel to quietly do away with its incentives for declining housekeeping. My guess is that hoteliers realized they could get away with cutting that bonus under the guise of health safety and just never brought it back.
Similarly, Walt Disney World had been offering gift cards as part of the “Service Your Way” program for those who declined housekeeping at select resorts. This did not return when the resorts reopened, presumably removed with the same underlying motivations as other hotel operators.
Disney’s “Service Your Way” offer started a few years ago. It was one of the rare perks that got better as time went on, as Disney increased the dollar amount to entice more guests to decline housekeeping. We also always took advantage of this, and there were some occasions–like when booked in tandem with Free Dining–where it felt like one of those “there’s gotta be a catch?!” things. Disney was practically paying us to stay there.
Of course, there was a catch and none of these hoteliers were offering points or cashback for their purported reasons of environmentality or customizable service. Its motivations were purely economic, just like a lot of recent changes that offer coincidental environmental or other benefits.
While I cannot speak to Marriott or chains in other markets around the country, Walt Disney World’s motivation was staffing shortages. Even from 2017 through early 2020, the company was having tremendous difficulties hiring and retaining housekeepers. College Program participants were offered incentives to change roles, there were multiple job fairs, hiring bonuses, and wage increases–but the shortages persisted.
As you’re undoubtedly aware if you’re read this blog at all, staffing shortages for many roles have only gotten worse, and housekeepers are one specific role that is always advertised for job fairs and hiring bonuses.
There are currently open positions on Disney Careers for full-time and part-time housekeepers with a starting rate of $23 per hour. This is actually higher than many frontline Cast Members in non-tipped positions (although some guests elect to tip housekeepers, it’s classified as a non-tipped position).
When it comes to the role expectations of housekeepers, the job listing indicates that they’re expected to clean 14-22 rooms per shift. (Anecdotally, we’ve heard that it’s usually at the higher end of the range–at least during higher occupancy times.)
They also “clean and sanitize Guest rooms by cleaning floors, making beds, emptying trash and recyclables, electronics, telephones, windows, mirrors, glass, dusting all surfaces, clean and disinfect bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with proper chemicals.”
The reasons for the aforementioned labor shortages are multifaceted. I won’t pretend to understand all of the nuances of the labor market for housekeepers in Central Florida, but I’d hazard a guess that there are few key factors at play.
They have been further exacerbated by the United States having an aging population, and many baby boomers have left the labor force entirely in the last several years. All of this makes the housekeeper shortage one that higher wages alone cannot resolve. However, there are a couple of significant issues that often get overlooked.
First, legal immigration to the United States has slowed down considerably. This alone leaves the country with a shortfall of over 2 million workers. This is of particular relevance for housekeeping roles, as they were disproportionately filled by immigrants. Legal immigration returning to previous levels would likely have the biggest impact on addressing the housekeeper shortage, but that seems unlikely to occur.
Second, development around Central Florida has exploded during that same span of time. I’m not going to crunch the numbers on how many hotel rooms have been added to the Orlando market during that time, but it’s easily tens of thousands.
Hotels aren’t the only thing that has been built. Residential construction has also exploded, with huge swaths of undeveloped land now filled by seas of subdivisions.
With more homes comes more demand for maids and residential home cleaners. In my cursory research, it appears those positions pay more than Disney. I’m also going to go out on a limb and guess they’re lower stress.
Ultimately, all of this is why I’m skeptical that housekeeping will ever return 100% to its pre-COVID normal. Not just at Walt Disney World, but for the U.S. hotel industry as a whole.
One expectation is that the degree of service will vary with occupancy and load levels. Guests who travel during the off-season or stay at unpopular hotels are probably more likely to encounter regular and comprehensive cleaning.
It’s also possible that housekeeping upon request becomes the industry standard going forward. However, the days of consistent and unsolicited housekeeping–or an economic incentive for declining it–are probably gone for good.
Finally, it’s possible that Walt Disney World will institute more changes, and Mousekeeping service becomes a way of segmenting among the various tiers of resorts even more. Which is to say that in the future it might not be offered period at Value Resorts and only lightly at Moderate Resorts. We’d expect daily service to continue being the standard at Deluxe Resorts and other luxury hotels.
This would be a way of addressing housekeeper shortages and also guest demand for daily room cleaning. Probably not a popular way among guests, but one that could make sense to the company if these shortages persist and costs keep rising. Wages have already increased significantly for housekeepers in the last few years, and even so, Walt Disney World still has trouble filling those open positions. So although things have returned to normal with housekeeping, it seems appropriate to append “for now” to that.
Planning a Walt Disney World trip? Learn about hotels on our Walt Disney World Hotels Reviews page. For where to eat, read our Walt Disney World Restaurant Reviews. To save money on tickets or determine which type to buy, read our Tips for Saving Money on Walt Disney World Tickets post. Our What to Pack for Disney Trips post takes a unique look at clever items to take. For what to do and when to do it, our Walt Disney World Ride Guides will help. For comprehensive advice, the best place to start is our Walt Disney World Trip Planning Guide for everything you need to know!
YOUR THOUGHTS
What have been your recent experiences with housekeeping at Walt Disney World–and beyond? Think housekeeping reductions are another cost-cutting measure by Walt Disney World, or agree that there are externalities that’ll make it difficult to restore housekeeping? Any questions we can help you answer? Hearing your feedback–even when you disagree with us–is both interesting to us and helpful to other readers, so please share your thoughts below in the comments!
I haven’t read the other replies, but we were there during the week between Christmas and New Year- left on the 2nd. Between the 3 rooms in our party, none of them looked cleaned or even checked on. Trash was never emptied, towels on floor not touched, and sinks not wiped. It wasn’t a huge deal because we keep things tidy, but with older teens and adults sharing all 3 rooms, a little touch-up would have been appreciated.
I was extremely disappointed with a lot of different Disney elements of our trip… I really hope it’s mostly covid pains, but with the Genie +, I don’t know if we will ever go back.
We did several DVC stays in 2020 and 2021.
The rooms were always in excellent condition when we arrived to our resorts. (Copper Creek, Pop Century, Polynesian, Saratoga, Riviera)
We did have daily trash pick up throughout our stay and had the usual DVC towel exchanges. We did a two night stay at Pop in Oct 2020.
We’ve never had a security check on us and the Mouse Keepers have always been very friendly when we pass them in the halls. They’re working long shifts, based on seeing them when we leave for the parks in the morning and still
working on rooms when we either come back for an afternoon break or head out for evening park hopping.
We are currently at the All Stars Music Resort. The room was very clean and newly renovated. We have been here for 5 days. We have yet to have housekeeping to come in our room to clean, even though we did not opt out of the service. We had to request towels and trash removal. They did come in (with the occupied room tag on the door) to do a security check while we were napping one afternoon. So that is our experience. Not great but what are you going to do.
We stayed at Caribbean Beach the week of Thanksgiving, which as you know was one of the busiest weeks of the year. Our housekeeping took the trash and replaced towels, but they were inconsistent with replacing items such as coffee creamer (even though it clearly needed to be replaced). They did not vacuum or wipe down surfaces, even though they could have used it. Our kids ate at the table, and there were crumbs underneath that never got vacuumed up while we were there. I would expect that to follow under “if needed”, but it could be they were doing as little as possible in each room given how many rooms they have to get through each day.
In the last few years (pre-pandemic), we declined housekeeping and happily took the credit. It added up to a nice, tidy sum for ten days, two rooms. We made our beds ourselves every morning and tidied up. Didn’t even use their glassware as we had our mugs and the paper products we brought with us. On arrival day, we grabbed a bunch of towels from the pool area for use in our bathrooms.
While I sympathize with housekeeping and other cast members, I have grown exceedingly disappointed with corporate. They offer very little, and take quite a bit. They’ve removed so much of the magic that this once loyal Disney fan is inching her way over to Universal. I’m not the only one. Half of the longterm cast members I know have left Disney for greener pastures. Many leaving the state entirely.
Began visiting WDW in 1973 and have gone back every year, sometimes twice a year. If corporate keeps up with the cuts and bad service, I guess switching to Universal will soon look good to me and will seal the deal. After all, it is my money.
We stayed twice during 2021 after delaying our 2020 trips and getting vaccinated. I guess I don’t see the issue, as we are ‘low carbon footprint’ people and generally decline housekeeping more often than not. If we need something specific, such as more coffee while at CSR, we simply stopped by the front desk.
I am also a Marriott member and have used them for more than a decade for all my travels. Same idea here, unless I’m feeling lazy or want to be pampered in my Ritz room.
I hope everyone understands the workforce around these positions and has some patience. Good luck to all heading to WDW in 2022 and see you there!
We stayed at Vero and Saratoga in December. Rooms had trash cleared every day, but as using DVC towels on day 4 only. One room was not ready until just after 5pm so we had to hang around in the hot lobby for a couple of hours. Another room had hair in the shower and on the toilet floor. Also, our 2 bed lock off had food crumbs on the kitchen floor with some of the crockery and cutlery with food debris on them. Overall the cleanliness was a poor standard compared to our last stay a couple of years ago. A little disappointed as I thought the rooms were deep cleaned on checking out.
We were at Pop Century for two weeks from 28th November – it was mostly just trash and towels every two or three days. The bed got made a few times but not once every other day.
Our fist night ever staying at the Poly and a man came into the room after 10pm to change a lightbulb. Seemed very unprofessional and inhospitable, and just rude…bad planning, bad policy and poor decision making. I could go on. We were paying around $1500 a night for two connecting rooms. But at any price, I expect a higher quality of service, not cleaning, just appropriate regard for guest experience. It’s things like this that take me out of the Disney bubble mentally, knowing that despite the high prices and promise for an elevated magical experience, it’s really just any mid-tier hotel with the same real-world issues.
Unattended food waste attracts vermin and less changing of bed sheets means longer periods of time until bed bugs are noticed by housekeeping. Hotel stays will get worse long-term if not addressed. Copycat room checks are also a concern. Yes, room checks are done now with security keys but if someone knocked on your door and announced Room Check many people would probably open their doors. Disney executives could do more to attract workers. Management is top down which confirms the complaints about top management. Thanks to those who take the time to post honest comments. Will continue to stay away for the near future.
We stayed at an Art or Animation family suite mid October for 8 days. Housekeeping came in twice and just did towels and trash. I had to call to get them to come the 2nd time when we had no towels and the trash was overflowing. We were grabbing towels from the pool area for showers. Also, we had an infant and has requested a crib. Upon our late night arrival they said the crib was in our room, but when we got there it was not. After calling housekeeping, they brought us a crib a few hours later.
We stayed at Pop Century week of Thanksgiving. There was no real housekeeping. We exchanged towels on our own and disposed of trash as needed. We did not agree to skip housekeeping services…. That just is the way it is.
Gotta love the Disney policy of entering any room at any time. They don’t even knock before they commando into the room. My wife and I are in our 60’s and they graced us with this tactic 2 days in a row. I don’t know of any happy place on earth where the staff just enters rooms unannounced to check for drugs and weapons……I’ll never stay on.property again and will hopefully never visit one of their parks either. It’s a disgraceful policy.
Love this blog tom. Reading a lot of this website helped this first timer make my family’s Disney trip amazing! We stayed at pop. House cleaning was a headache. Met up with friends at Caribbean on first day and kids ran around on the sand. We had sand on our floor for days and that’s after I called house keeping two nights after spending days at the parks. Finally I think around day 3 or 4 and talking to someone higher up, the floor was cleaned.
Just spent 6 days at Port Orleans Riverside and only had housekeeping twice and all they did was towels and trash
Universal is doing daily cleaning at their resorts! We just got back from a split stay at Aventura and Portofino Bay and both rooms were cleaned daily. It was so nice.
We just booked Riviera through Disney as a regular booking (not on points) for July, and in the online check in and asked me if I wanted to every other day cleaning or basically no cleaning. So at least through July even at the deluxe hotel type stays they are not anticipating being able to accommodate daily pleadings. My thoughts are just for Universal that they have a lot less hotel rooms than Disney and they seem to have allocated their staff to the Premier hotels for sure. I can’t even imagine trying to staff all of the housekeeping right now Disney…. it’s got to be a complete nightmare!!
Stayed at the dolphin and received no service; towels were not replenished nor was the shampoo or coffee. Will not stay here again
We have stayed at 7 different Disney hotels in 20 & 21. What can I say, the wife likes to resort hop. Mousekeeping varies greatly across property and each one does the routine differently. CBR was the worst. BLT hands down the best, with Coronado being next. Last trip we started at Beach and had Mousekeeping try and come in repeatedly at 8:00. Way too early and worst part is they would come back like every 15 minutes to see if it was ok yet. I would also say the deluxe tend to be better than the mods.
We had a DVC stay for 5 nights at the Boardwalk Villas the week before Christmas. I went into it with low expectations but trash was collected every single day. The room was also extremely clean when we arrived. When walking to and from our room, we always say mousekeepers – so they are definitely hard at work! A few were “earning their ears”.
Hi, my husband and I just spent 7 nights in the Disney Springs area. While we usually enjoy staying closer to all the magic, we opted for the Wyndham in Lake Buena Vista to (hopefully) minimize our Covid risk. After reading above comments about lack of proper “mouse keeping” at several higher end resorts, I’m feeling thankful that the Wyndham made our king bed daily throughout our 7-night stay, and provided daily clean linens. This was much appreciated, and the housekeeping cleaning carts were always moving about on our floor every time we were out and about. This is considered a Disney property, and we received on time transportation to the parks, and really enjoy the pedestrian bridges back and forth to Disney Springs. While it may not be as luxurious as some of the higher priced properties, the Wyndham was clean, made our bed daily for 7 days, and we always had plenty of clean towels. I will wait until the reviews improve before I return to my personal favorite, the Grand Floridian. I didn’t see any comments about them in this thread, but would be interested in hearing what level of service they are currently providing.