Genie+ Collapsing in Crowds at Disney World
As previously covered, it’s the busiest week of the year at Walt Disney World (so far). While we expected heavy crowds, the high attendance has come as a slight surprise even to us. Nevertheless, we’ve been in the parks a lot this week, working on strategy and touring tips.
Most of this has focused on Genie+ and Lightning Lanes. The first article resulting from our experiences is Speed Strategy for Genie+ Selections, advanced-level advice that would normally be “next level” and optional for getting more bang for your buck with the paid FastPass replacement. This week, it’s pretty much mandatory.
We’ve been enjoying low crowds at Walt Disney World over the last several months, so part of the goal in spending even more time in the parks during a busy week was to “stress test” our strategies. In particular, I wanted to put Genie+ through its paces with the goal of showing just how much time you could save on busy days. That largely has not happened. Instead, it has been one frustration after another.
There are several problems with Genie+ right now, but let’s start at the beginning–what we and other guests are encountering right at 7 am. As noted in the ‘speed strategy’ post, Slinky Dog Dash is booking up for the entire day before 7:01 am.
The same is also happening for the Star Wars: Rise of the Resistance Individual Lightning Lanes. While we don’t purchase ILLs, we’ve heard from several readers sharing the problems they’ve had. Basically, it has been impossible to book both Slinky Dog Dash and purchase access to the Galaxy’s Edge headliner. Even on busy days, I never thought this would be an issue–clearly, I was wrong.
However, it’s not just Slinky Dog Dash and Star Wars: Rise of the Resistance that are going fast. Headliners in every park are going quickly during these sold out days during Thanksgiving week.
Here are some screenshots from this morning showing return times within the first 5 minutes that Lightning Lane reservations were available:
At this rate, many popular attractions will be gone not long after park opening. The last several days, there have been virtually no (worthwhile) options by afternoon, meaning that even savvy users of Genie+ are likely only getting 3-4 “good” selections per day. Novices or those visiting parks other than Magic Kingdom could be doing worse.
Keep in mind that Genie+ is still new, and many guests don’t even learn about it until arriving at the park. In previous weeks, we saw many people purchasing it while in the standby line for an attraction, realizing they could save time. Anyone who did that today wouldn’t have a shot at anything on the above list.
In fairness, some attractions do have drop times throughout the day when their Lightning Lane allotments are refilled. It can be better to wait for an earlier time to appear rather than pouncing on a later one–unfortunately, there’s no “modify” feature, making canceling and rebooking fraught with risk of getting shut out completely, or stuck with an even later time.
To assist with this, I’ve been tracking when these refills occur and for which attractions. I put a decent amount of effort into this, and had a post planned, but this week has thrown a monkey wrench into that. Drop times have become more random, and some attractions don’t seem to be receiving refills at all. It’s understandable that Disney would switch things up and make this less predictable so it’s not as easy to ‘hack.’ Totally get that.
Speaking of hacks, remember our Tips for “Stacking” Genie+ Ride Reservations? That explained how to leverage the 120 minute rule in tandem with “last actions.” The normal 120 minute rule still works, as it’s an intentional feature of Genie+ that is there by design.
However, now stacking can only be done in the intuitive, one-at-a-time sense. It’s no longer possible to leverage the last actions in such a way that you can turn a single selection into multiple branches, and grow those exponentially. Again, the normal 120 minute rule still works and regular stacking is possible, just not the advanced hacks. This makes complete sense and we can’t fault Disney for closing what was possibly an unintentional loophole. Definitely a bummer for those who like to hack, but that’s how it goes.
On a related note, if you read the comments to our speed strategy post, you might’ve seen me tease an upcoming post with even more next-level, advanced hacking technique. There was a way to turn an expired Lightning Lane selection into 3 new ones, but that’s also gone.
I’ve been working on testing and researching that for a few weeks, and know I’m not the only one (I received multiple emails about it). I almost posted my strategy guide on Monday, but decided to compile a list of attractions with two tapstiles first. While I’m disappointed that I researched and wrote so much for nothing, I’m also relieved. I would’ve been “blamed” if I shared that on Monday and the loophole closed on Tuesday. (Travel hackers in general are very protective of ‘secret’ strategies and don’t believe they should be shared widely since that often leads to their demise. That’s an unrealistic expectation, but I digress.)
Disneyland fans might be surprised by all of these issues. I don’t recall there ever being any such problems with MaxPass, which is the basis for Genie+ and Lightning Lanes. One of the reasons those loopholes are closing and Genie+ is unraveling under the weight of crowds even without them is because of the eligible attraction roster and capacity.
That’s the biggest difference between MaxPass and Genie+. It bears reiterating that Disneyland has many more attractions than even Magic Kingdom, and despite its reputation, DCA is a solid second gate. The two are also about a football field apart, meaning that Park Hopping is commonplace.
Combined, Disneyland’s two parks have close to the ride roster of 4 parks at Walt Disney World. On top of that, Disney has removed two popular attractions per park for Individual Lightning Lanes and there are no nighttime spectacular or parade viewing areas as possible selections, meaning Walt Disney World’s already thin roster for Genie+ was made even thinner.
Another thing we question is what the Lightning Lane-to-standby ratio is right now. There has been a lot of speculation about this, and the ‘phases’ for determining capacity allocation. Up until now, much of that has been theoretical–and it might still be, depending upon actual distribution levels.
As a reminder, the ballpark FastPass-to-standby ratio was 80:20. This meant that for every 10 parties boarding an attraction, 8 were pulled from the FastPass queue and 2 were pulled from standby. That’s why standby lines moved at a snail’s pace with FastPass, and constantly without it. That 80:20 ratio also meant that a lot of guests were taking advantage of FastPass, which should be no surprise given that it was free.
Anecdotally, I’ve yet to experience anything even remotely like this 80:20 ratio with Genie+ and Lightning Lanes. Everything seems to skew much more strongly in favor of standby. I’ve noted that the attraction with the highest capacity allocation appears to be–to me, at least–Toy Story Mania, which tracks with it having more Lightning Lane availability than most other attractions.
At Slinky Dog Dash, the attraction that has consistently booked up the fastest, I’d be shocked if even 50% of capacity is being allocated to the Lightning Lane. This appears to be a matter of distribution and not policy; Cast Members can only pull Genie+ guests to the extent that they are there. Based upon my firsthand experiences and observations, there’s seldom more than a slow trickle of guests into the Lightning Lane. That frees up more capacity to be allocated to the standby line.
One notable exception to this is when an attraction returns from a breakdown. Then, the priority is to process the backlog of guests with Lightning Lane ride reservations, which often amounts to a far greater allocation of guests coming from the Lightning Lane. This is nothing new to the Genie+ system; FastPass did the same thing.
The part that’s new is Star Wars: Rise of the Resistance being less reliable and more popular than a normal attraction, meaning that it’s possible to get really unlucky with the posted v. actual standby wait if your timing is off. (Conversely, you can get really lucky–it’s far and away the least accurate posted wait time, in both directions, at Walt Disney World.)
The thing about anecdotal observations is that they’re inherently limited and may not reflect broader trends or experiences. When it comes to Walt Disney World, I tend to not take them too seriously–even when they’re my own–because someone an hour later or earlier might encounter something dramatically different. That’s true here, too. The problem is that there’s no good data about Lightning Lane v. standby allocations as the system is still new and this week has been its first true stress test.
One thing I will note is that most of my Genie+ testing this week has been at Hollywood Studios and Epcot. Today was going to be Magic Kingdom day before I abandoned that plans out of futility and frustration. I’ve heard stories of things being different there, with slower standby queues for Peter Pan’s Flight and other rides. Since our experiences are limited and there’s no good data, we’d love to hear from other people who have been in the parks this week–you should have ample time to comment while standing in those long lines! 😉
Whether the current allocation is a problem or not is in the eye of the beholder. If you’re purchasing Genie+, you want as much capacity reserved for Lightning Lanes as possible. Otherwise, the service you paid for is less useful and you’re inclined to have buyer’s remorse, not purchase again, or even request a refund.
If you’re not using the pay-to-play line skipping service, you’re probably pleased to see Walt Disney World not reserve 80% of capacity for paid FastPass. Well, that might be a stretch–I doubt anyone is “pleased” with lines right now. Due to it being the busiest week of the year, standby wait times are also really high. The point is that a normal FastPass 80:20 allocation would make those posted waits so much worse.
It should go without saying, but allocation is subject to change–that all of the complaints thus far can be “fixed” pretty easily. Walt Disney World will almost certainly adjust that upwards to favor Genie+ and Lightning Lanes, because why wouldn’t they? More Lightning Lane capacity means higher satisfaction from guests paying more–and more sales of the paid FastPass service. There’s every reason to believe the allocation scales will tilt towards Genie+ more over time, and every reason not to believe the reverse will be true.
However, it’s not just return times, availability, and capacity that are causing complaints. The Genie system itself has been rife with glitches, errors, and problems…
Some of this is nothing new, and should come as no surprise to anyone who has experience with Disney IT. My Disney Experience is not exactly the gold standard; it’s been buggy for years. Upon launch, we used the free Genie itinerary builder and found it comically bad and totally worthless.
This week, the problems have gotten even worse and more frequent. We’re talking about the My Disney Experience app crashing, Genie system being slow or unresponsive, and sending a seemingly endless number of access codes via email. This last one is especially frustrating, as it always seems to happen at the most inopportune time, right as you’re trying to make a new Genie+ selection.
We’ve had this problem with codes since the beginning, and it’s further exacerbated by the propensity for Disney emails to be flagged as spam (in a way it makes sense–they’re spamming us with these codes). In some cases, we’ve received over a dozen of these codes in a day. One reader reported receiving 56 in one day. That’s the kind of claim you might assume is hyperbole unless you’ve actually used the system yourself. In which case, you believe it without any hesitation.
I’m likely missing some of the tech problems, but only because I’ve probably blocked them out for the sake of my own sanity or haven’t experienced them (yet). All of this is to say nothing about Genie’s absolutely abysmal UI and organization. This is nothing new, but almost nothing makes sense about the way it’s laid out or functions. It very much feels like Genie launched months–or perhaps years–before it was ready. That was more forgivable when it was working reasonably well to help save time. Now Genie+ is just a headache.
Ultimately, it’s very difficult for me to recommend Genie+ right now for any of the parks, even Magic Kingdom or Hollywood Studios. We expected that to go in the other direction, with recommendations for Epcot and Animal Kingdom only ‘kicking in’ once at a certain crowd level.
That threshold has been reached, but Genie+ has become so frustrating that the case could be made that you’re better off without it. While you will certainly wait longer in standby lines, most of them have been at least reasonably efficient, and don’t mean starting your day out with headaches at 7 am and spending the day glued to your phone dealing with bugs and other problems.
Personally, if visiting for “holistic enjoyment” and not just wait time minimization, I’d opt for a normal rope drop, midday break, late night strategy–pretending Genie+ doesn’t even exist. Again, this comes with the caveat that it’s the busiest week of the year at Walt Disney World. During times like these, there’s no ‘magic bullet’ approach that’ll totally beat the crowds (even some of the Genie+ woes are forgivable in light of attendance and strain on the system), but that should minimize headaches to the greatest extent possible during one of the worst weeks to visit.
From the beginning, we’ve sought to bring you the good, bad, and ugly with Genie, rather than sticking with preconceived notions or the popular sentiment. We were cautiously optimistic when it was mostly outrage, and now we’re in the other camp. We reserve the right to continue changing our minds as circumstances evolve–you know, how opinions should work. My guess is that Genie+ will continue to be tweaked throughout the holiday season, perhaps even this week. Walt Disney World has got to realize that this is unsatisfactory. For those who have used Genie+ this week, consider yourself an honorary Detroit Lions fan, because now you know how it feels! We’ll be in the parks this weekend and next week doing more Genie+ testing, if you want to be notified when we post more updates on Genie, crowds, news, and more–subscribe to our FREE email newsletter for instant alerts!
Planning a Walt Disney World trip? Learn about hotels on our Walt Disney World Hotels Reviews page. For where to eat, read our Walt Disney World Restaurant Reviews. To save money on tickets or determine which type to buy, read our Tips for Saving Money on Walt Disney World Tickets post. Our What to Pack for Disney Trips post takes a unique look at clever items to take. For what to do and when to do it, our Walt Disney World Ride Guides will help. For comprehensive advice, the best place to start is our Walt Disney World Trip Planning Guide for everything you need to know!
YOUR THOUGHTS
If you’re at Walt Disney World for Thanksgiving week, what has been your experience with Genie+ or standby lines? Any success or failures making morning Lightning Lane selections? Have you had success in getting Slinky Dog Dash and/or Star Wars: Rise of the Resistance? What about headliners in other parks? Notice the closure of the stacking strategy or other hacks? Other problems or thoughts to share? Do you agree or disagree with my assessment? Any questions we can help you answer? Hearing your feedback–even when you disagree with us–is both interesting to us and helpful to other readers, so please share your thoughts below in the comments!
From one Michigander to another, thank you for all you do! I hope you and Sarah have a wonderful Thanksgiving watching the Lions suck as much as Genie Plus! 🙂
I went to Epcot today and it was packed. The lines for what few food stands were open were very long. I don’t understand with this bigger crowd pre-holiday why they didn’t have more food stands open.
As someone who lives in the UK I have been reading Tom’s blogs with great interest. We visited Disney in 2018 and as a family of 4 had our best ever holiday – we could plan our days well in advance and book our 3 Fastpass rides around ADP meals easily. Everything worked perfectly and so were looking forward to enjoying the same in 2023. Then came the introduction of Genie+ and ILL. What an absolute farce! The prospect of having to get up at 6.45am EVERY day to try and book rides with no option to choose a time is horrendous and not my idea of a holiday. I agree with other comments that Universal have got things right whereas Disney have dropped the ball big time. Unless there is a radical shakeup of Genie+ so that you can choose your time slots for rides and also do not have to get up every day and rely on the awful WiFi coverage we will not be visiting Disney. It is so disappointing
We were at AK today. Spent $ on 4 guests for Genie+ and got 2 rides/attractions because we kept going in to book the next ride and the app spun or closed out. This went on from 1-3 pm and then when it worked again, nothing left to book. Also spent $ for Avatar and it was over an hour to get through the ride. I’m glad we’re not dealing with it tomorrow. It’s a lot and as someone who is a planner, this is very difficult AND extremely expensive. I am fortunate to be able to afford it, but it’s very unfortunate for those who can’t. My 6-yr. old grandson didn’t get to do much and for the $ I spent on the day, it’s unacceptable (in my humble opinion).
@Kevin W is exactly right on Mickey & Minnies. Waste to buy the extra LL. I did (bc after ROTR broke down twice, SDD broke down 3 times and we never got to ride it, & Rock n’ Roll Rollercoaster broke down I was out of time and just wanted to ride SOMETHING) but it wasn’t even necessary to pay for.
@Kimberly is also right on with a huge issue with G+ being unable to select times. Major inconvenience to essentially just have to take whatever time block it’s on whenever you can finally pick something.
I posted on another Genie+ article but will add some more info:
We bought G+ for 11/15 at DHS. Totally not worth it. I was able to use it for one singular ride (at 6pm). The app canceled my SDD G+ I had booked at 7am bc it was down (even tho there was still >30 min left in my arrival window) and I couldn’t rebook it for later in the day. We had either already done the ride via standby or there were no slots left for G+ for every ride.
I also noticed at this point the “hack” of stacking did not work so I feel like the loophole was closed at least a solid week ago.
Because you make a selection at 7am and then can’t book anything else until 120 min *after park opening* all the G+ passes are heavily skewed to the evening. Once I realized this we decided to skip rope dropping Magic Kingdom and just show up 120 min *after* park opening, book a 2nd G+, ride our first ride and enjoy our day.
This was the BEST plan.
We only did standby for Jungle Cruise (45 min) and Space Mountain (35 min).
Now it sounds like the parks are so busy this strategy won’t even work…
Having to do all this at 7am SUUUUUUUUUCKS!
I really appreciate your post. I’ve used Touring Plans and your blog for years to plan my trips. We are at WDW this week (we are fairly savvy Disney goers). We knew this would be one of the busiest weeks we’ve attended WDW and opted to not purchase Genie+. We are rope droppers and did MK on 11/22 and AK on 11/23. Today is our break day (Chef Mickey’s and pool time). We were considering buying LL for ROR and Slinky Dog. You’ve changed our minds because the 7:00 hot mess would be extremely frustrating on Thanksgiving morning. We have teenagers that can handle the waiting. We’ve done well, but I hoped I could make it flow better because I know how to navigate. (And used Touring Plans). Overall, it’s been enjoyable, it’s just the busiest it’s been for us.
My concern is that if we all succumb to LL and Genie + for the future trips, then how will it be possible to have any benefit? I think the balance of selecting 3 fast passes and waiting some was nice.
I was at WDW 11/8-11/18. I had a party of 8 so chose to purchase LL and LL+ for days at MK and Hollywood studios. Never again! I got up early and hit the button to purchase the headliners and before 7:01 had return windows changed from 9:30 to after 4 more than once. The LL were a waste of money because by the time you could get something scheduled and the 120 min passed.. the rides with waits were gone! We rode many more rides on our deluxe nights and out Very Merriest after hours.
I bought a LL pass this morning at 7:00 AM.
I chose the 10AM time slot, quickly confirmed my party and paid ( as all this information was pre-loaded in the app) To my surprise, my window to return can back at 2-3 PM. Not cool. It’s OK to shift my time by 30 minutes, but 4-5 hours?
It’s very hard to plan a day and I feel guests are loosing the fun of spontaneity.
They need a pay-pass for the Monorail to exit Magic Kingdom. Now that is something I would pay for. Especially at the end of the night when you are tired and caring kids, I would pay almost anything just to leave. Two weeks ago we waiting almost two hours to get to the MK parking area (after the Fireworks show). We go to WDW almost every week (Passholders who live 45 minutes away). Crowds have grown a lot in November. We were in Magic Kingdom on Monday (11/22/21) and some lines were longer than I have ever seen. Example: Haunted Mansion Standby line was past the Riverboat. It was unbelievable. But then on Pirates the line was long but it was not outside the building, which I’ve seen many times this year. Also was going to try Mobil Order for some Dole-Whip (while waiting in line) and it was 40 Minutes for order window and the standby line only took 15 minutes. For our family the whole pay to ride thing is ridiculous and we probably will never use it. But I do understand why a family who is only there for a day would want to spend their time as wisely as possible and why stand in line if you don’t have to.
I would have no problem paying for the Genie+ if it were to be more like Fast Pass was (paid fastpass) meaning guests staying on Disney property (vacation package) would still have the ability to choose 3 attractions at a time in advance,, sorry AP holder’s but vacationers are there for a week maybe once a year , pretty sure you use your AP multiple times a year
As locals we definitely stay away from Genie+ We are very savvy Park goers and know that you don’t even need it. Having looked at it out of curiosity the UI is horrible. Also having no times available would definitely upset me off I actually paid for it and thought I’d be getting a buffet of “FPs” the other night at 830 we were able to get on Mickey and Minnie’s in 30 mins. We watched as the LL people for in and just thought how smart Disney is for getting people to buy these things.
Looks like a real cluster there.
At the parks now and not using Genie+. Trying to game a tool in real time while planning the needs of a family of 4 plus 2 grandparents doesn’t sound like fun. However, I will say that Genie+ has contributed to standby lines extending far out beyond their typical queues in a way that really detracts from the overall park experience. My son even commented that Genie+ returns are ruining the experience as you could “feel” the users coming through the line and bringing what was a fast moving line to an absolute standstill, in waves. Still having a good time thanks to savvy planning w/ early entry, midday breaks, and late-night hour touring (to the extent that is available). I know it’s wishful thinking, but I hope they revisit this whole system.
Ugh the horror stories in this thread are awful, and I feel so bad for all the people who spent all their vacation money to be Guinea pigs this week. It seems another complicating factor here is the return times, especially since those change as you move through the booking process and all the IT glitches. Having a set time made more sense with FP+ when you booked in advance and basically scheduled your day, but it seems like this would have been better if Disney just let people buy Genie+ for the day and then swipe into the line whenever. Just because everyone and their dog wants to ride SDD, they don’t all want to ride at 10 am on the dot. So the crowds would still spread through the day and there wouldn’t be so many steps to reserve. I sound like a record on repeat now, but it really seems like Universal handles this way better despite the price. They’re able to do the once per ride per day pass without all these problems. And it just seems like this makes it so much harder to stay and enjoy one land . . . Or THEME, if you will. You know, at a THEME park. It’s nice when you can hit up SWGE and stay in Star Wars mode for a while and not be like oh I just got off RotR but now it’s time for my SDD pass and after that the ToT and then I’ll be back for MFSR in three hours. Even if you’re lucky enough to get the lightning lanes you want, it seems next to impossible to actually get the times and order you want. This is all just sad.
We went last week, before the big crowds arrived and still are on the fence if the genie + was worth it. It helped a little bit in magic kingdom, we did get a slinky dog at hollywood studios, but that was IT. Epcot was ok we got a few, but animal kingdom was basically useless. we couldn’t get anything at all that day. I agree that the best strategy is still really early or late. The lines we did wait in seemed to keep moving and not feel as long as the time posted, so there’s that. I look forward to seeing how it plays out in the months to come. Hopefully it gets better. We also did one of the last “cheap” party nights and found our mileage to be much better for rides making it still worth the price for us even though it was a very watered down version of what we have been used to in the past. One tip we have is that if everything seemed to be gone at 7am, we turned off the wifi on our phone and used the LTE instead and new things would pop up. Don’t know why or what the science is behind that but it happened more than once.
Anyone who didn’t see issues with Genie+ before it even started hasn’t been paying attention to how bad Disney’s IT things are. Both their site and app are constantly having problems. Try booking an ADR the first week of December, searching by “breakfast,” “lunch,” or “dinner” searches. You can before noon and after midnight. But once the afternoon is here, you’ll be told there’s no availability at any restaurant. Click on a specific time, right after that, though, and a bevy of available times will magically appear. This had been going on for about three weeks now (for me). And if you try to contact Tech Support, expect a 3-hour (or longer) wait on the phone.
When we were there in May, my phone didn’t open my resort room. Luckily, I knew better than to trust Disney, so I still wore a Magic Band. That worked; the phone didn’t.
They need a Lightning Lane for the line at Guest Relations now.
Judging by the lines at guest relations , genie is going VERY poorly and people want refunds . This is compounded by rise of resistance going down a lot – let’s hope things get better soon since the email code thing is driving me bonkers , not just for rides but also DAS and dining reservations