Biggest Guest Complaints About Disney World
Walt Disney World fans have a lot of complaints right now, so much so that the Festivus-style airing of grievances has become a year-round tradition. There have been many changes that are unpopular with loyal guests, including cutbacks, temporary policies that have become permanent, price increases, and more. Plus, decisions viewed as short sighted to increase profits and per capita spending, all to the detriment to consumers and the experience.
It’s impossible not to notice this. Many complaints we hear from readers are prefaced with “I’m normally a fan no matter what who defends Disney, but…” or “I don’t normally complain, but…” There have been far fewer fans offering defenses of unpopular decisions with the rationalization that Walt Disney World is a business. There’s also less knocking of those who air their grievances as “so-called fans” and much more agreement and acknowledgement of Disney’s shortcomings.
While I enjoy channeling my inner Frank Costanza from time to time, I’ve also made a concerted effort in the last couple of years to appreciate what I have, savor the little things, and look for the silver linings. A lot of feel good fluff, but it’s helped give me a more positive perspective. That probably hasn’t always been evident because there are times when it has been tough to find the upside in some things Walt Disney World is doing.
Nevertheless, it’s in that spirit of positivity that I’m going to air these grievances fans have with Walt Disney World but also attempt to play devil’s advocate and try to make sense of the decision or justify it from their perspective. Perhaps that’ll make me a “pixie duster,” but Walt Disney World still is my favorite place on earth and I’ve gotta rationalize that somehow.
Anyway, let’s begin. Welcome, new comers. The tradition of Festivus begins with the airing of grievances…
Slow Return to Normal – Just today, the Walt Disney World Railroad officially reopened. Last month, Fantasmic finally returned–the last nighttime spectacular to come back, and a major step forward for normal operations and crowd dynamics at Walt Disney World. Still, a lot of entertainment is gone, as are shows like Jedi Training Academy and Voyage of the Little Mermaid. Much of that may never return.
Earlier this week, the company announced Chef Mickey’s and Cinderella’s Royal Table going back to normal in Winter 2023. Almost every restaurant is back with the recent reopenings of Akershus Royal Banquet Hall, Monsieur Paul, and Takumi-Tei. However, a few remain closed or have scaled back their meal services. Again, some of that may never be back.
Readers of this site have likely tired of hearing “staffing shortages” as an excuse for just about everything that still isn’t back, but it’s true (for the most part). Even then, almost all of this has been exacerbated by Disney’s own decisions, or lack thereof. Staffing shortages exist and persist because Disney furloughed so many people and was slow to recall them. A lot of entertainment still isn’t back because the company waited rather than making modifications early-on.
In a vacuum, it might be possible to rationalize or explain away so much of Disney’s lethargic pace in resuming normalcy. However, once you step back and look at the totality of the circumstances–especially as compared to their competitors and in light of the prices being charged–it’s all much less forgivable. For the purported leader of the theme park industry, they’ve sure been doing a lot of following.
Disney Park Pass Reservations – Even after Walt Disney World raised its capacity caps by significant degrees, the company left the park reservation system in place. Many days, it’s little more than a formality–a pointless source of friction and yet another thing to book as part of the tedium of planning a trip. It decreases spontaneity and many fans argue that it isn’t doing anything on crowded days, so what’s the point?
At this point, the Disney Park Pass system doesn’t exist for keeping crowds low—that hasn’t been the case for ages. It’s to redistribute them and prevent attendance from overwhelming staffing levels and available resources at each individual park. Walt Disney World still is not firing on all cylinders, and is unequipped to handle the same guest loads as in a normal year. I’m no fan of the reservation system in the long term, but it’s a “necessary evil” in the short term given the demand-capacity imbalance.
Nevertheless, this is highly likely to change in January or February 2023. While park reservations will likely stick around for some groups (like Annual Passholders and Cast Members), they’ll become a non-factor for most guests.
No Disney Dining Plan – Far and away the most common reader questions we receive concern the return of the Disney Dining Plan. It still isn’t back, despite assurances from the company that it was only being temporarily suspended and would return “soon” (quite a while ago).
Like many things that have happened (or not) over the last year-plus, the suspension of the Disney Dining Plan was originally motivated by one thing (physical distancing and closures) and that rationale has morphed over time to other reasons (staffing shortages, inflation, per guest spending, etc).
At its core, the underlying reason for the Disney Dining Plan not being offered has always been an imbalance of supply and demand. Like with a few other complaints on this list, this is arguably being done for the benefit of the guest experience. Visitors would be even more outraged if they were allowed to buy a “useless” Dining Plan with credits they couldn’t redeem due to a lack of ADRs. In short, we get and sympathize with fans’ complaints, but ultimately understand why the DDP still isn’t back.
Restricted Park Hopping – Walt Disney World brought back Park Hopping last year, which was a huge relief to anyone who tried to fill a full day at Animal Kingdom sans shows or wanted to spend 1.5 days at Magic Kingdom. However, Park Hopping began each day at 2 pm and required that guests enter the first park for which they had reservations, even if it was already after 2 pm.
I love the freedom to Park Hop, and often used to bounce between DHS and Epcot very early in the day. With that said, I’m going to defend this practice in whole. For one thing, there’s enough to do at any park until 2 pm. For another, it serves a practical purpose. If Park Hopping were totally unrestricted, you’d have busy days when people would circumvent the Disney Park Pass reservation system by booking Epcot but immediately hopping to Magic Kingdom. Disney can’t get rid of the Park Hopping rule until it gets rid of Park Pass. Hopefully they’re both gone by early 2023!
Construction Delays – When the parks closed for a few months, Walt Disney World paused all construction. Contrary to popular perception, this was not mandated by the state–work all around Central Florida continued during that time. Some projects that were near completion pre-closure were held back for months even after being finished and other attractions that were slated to open “in time for” the 50th Anniversary didn’t restart until months after reopening. The resulting delays, in several cases, will be over two years. Other previously announced plans were scaled back or abandoned entirely.
From my perspective, the degree to which this is excusable depends upon the project. While I don’t like it, I can understand Disney sitting on Remy’s Ratatouille Adventure, Guardians of the Galaxy: Cosmic Rewind, and other things. Theme parks add attractions to incentivize new bookings, and they largely would not have fulfilled that role had they debuted last fall. Universal is the one anomaly in continuing to open new things, and a true kudos to them in going against the grain; otherwise, virtually every theme park operator has held back additions.
This is far less excusable when it comes to the central spine redesign of Epcot–also known as the Giant Epcot Dirt Pit™️. Having the park not be a maze of construction walls isn’t something that’s marketable or excites people into booking trips. No matter how long the closure lasted, its financial fallout, or what austerity measures were necessary, it was patently obvious from the outset that would need to be finished.
Disney squandered an opportunity by not kicking the Epcot overhaul into overdrive during the closure and subsequent reopening when the parks were uncrowded, and should be downright embarrassed by the leisurely pace of work in the year that followed.
Another embarrassment is the speed of TRON Lightcycle Run. The entirety of Universal’s Epic Universe will end up being built in about the same time it took Walt Disney World to construct a cloned roller coaster in a mostly-empty warehouse. Don’t get me wrong, I enjoyed this ride, but I think many WDW diehards are going to be disappointed by its duration and lack of show scenes given how long it took to build. There will probably be a sense of “that’s it?!” when it finally debuts in Spring 2023.
Underwhelming 50th Anniversary – The biggest “limited time” component of Walt Disney World’s 50th Anniversary is statues honoring 50 characters, the majority of which have minimal presence in or significance to the parks. There are two new nighttime spectaculars featuring movie moments and songs. There’s also some other stuff, none of which offers a nod to the past or the rich legacy of the Vacation Kingdom of the World.
In the latter regard, the unequivocal bright spots have been that the merchandising and culinary teams have truly outdone themselves. There’s a wide range of clever and inventive 50th offerings that appeal to a broad spectrum of guests. These items are varied, fun, and celebratory–perfect for the anniversary celebration. But it’s also mildly insulting that the value of nostalgia is limited to the degree it can be directly monetized.
Over the course of its 51 years, Walt Disney World has grown a fierce fandom, fostering huge communities and accommodating a range of niche interests. It has resulted in one of the most lucrative timeshare programs ever and an immensely lucrative Annual Passholder program, the growth of which not even surging prices can stop. Despite this, if you only paid attention to the substance of the World’s Most Magical Celebration, you might assume it was a tribute to the company’s characters and movie intellectual property.
In normal circumstances, none of this would be particularly surprising. Increasingly, people visit Walt Disney World to be immersed in all things IP. Unimaginative as it might be, Disney is giving the park-going public what it wants. During the 18 months of a milestone anniversary and given the aforementioned passionate fanbases? It comes across as out of touch with its own community, unappreciative of their decades of patronage, and unconfident in the strength of theme parks as a standalone product. I was so excited for the 50th Anniversary, but at this point, I’m anxiously awaiting April 2023, when the ‘event’ will be put out of its misery.
Limited Hours – This is one that has improved considerably this year, and hopefully will further improve in 2023. The big change has been earlier opening times for Disney’s Hollywood Studios and EPCOT, which have been great–and hugely advantageous for early risers.
As much as I hate the gradual erosion of park hours, which started long before last year, it’s at least in part supported by guest behavior. No matter how crowded in the morning, Animal Kingdom still clears out by late afternoon. Hollywood Studios is not nearly as busy the last couple hours of the day. Future World empties an hour before Harmonious.
However, Magic Kingdom’s hours are not nearly as defensible. It opens late and closes early by historical standards, with the park frequently having 9 am to 10 pm or 11 pm hours at times when it operated from 8 am to 12 am in the past. On busy days, that 9 am opening time is especially unfortunate, as rope drop is unpleasant and offers minimal strategic upside. On top of that, the colossal crowds lingering on Main Street a full hour after park closing are a pretty good indication that the park should stay open later.
Most likely, this is a staffing issue. Magic Kingdom’s hours are limited by available Cast Member shifts, making it difficult to add another 2-3 hours per day. With each passing month, this feels less like a compelling justification and more like a lame excuse.
Catering to the “Rich” – There have been no shortages of examples of this–or at least, decisions that have prompted this refrain among Walt Disney World fans. Price increases are the big one, but so too are the proliferation of pricey upcharge offerings, VIP tours, After Hours events, and more.
Disney is trying to squeeze the middle class, not exclude them. That might offer little solace, but it’s an important distinction (more so than a “defense” of the practice). The rich are not booking motel-style rooms with exterior hallways at the Value or Moderate Resorts, let alone the many nearby off-site budget hotels that Disney relies upon to fill the parks. Rite of passage vacations among the affluent are certainly a thing, but not nearly enough to sustain Walt Disney World.
Simply put, Walt Disney World is a middle class vacation destination. Even on the high end, it doesn’t offer the caliber of service, amenities, or general quality the affluent expect of real world destinations. This is why Disney “outsources” that to Four Seasons on the hotel side. There are low-volume niche experiences at Walt Disney World aimed at the wealthy, but they’re relatively insignificant in the grand scheme of things. Disney’s bread and butter is still the middle class…and the current trajectory doesn’t change until that group says “enough is enough” and pulls back in its spending and splurging.
Paid FastPass – Roughly 14 months later, Walt Disney World retiring free FastPass and replacing it with a paid alternative continues to be one of the biggest fan grievances we hear. From the outset, our position on this inevitable change was that it “could’ve been worse” and offers downside and upside. This has not been well received by fans, many of whom consider us Disney apologists as a result.
We get it. The move to Genie+ represents a paradigm shift, and is an encapsulation of so many other frustrations. The Genie system is unnecessarily convoluted and has too steep of a learning curve. Excluding some attractions from Genie+ comes across as an unnecessarily crass cash grab. It clearly launched several months before the app feature was ready.
On the plus side, Genie+ has improved in several ways big and small this year. (However, it did take over a year after launch–to add a modify button, the most basic of features. On the downside, Walt Disney World introduced date-based pricing, resulting in a spike from $16 per day to nearly double that. For peak dates, the service currently costs ~$31 after tax, which sure feels like infringing on my right to celebrate new holidays.
With that said, we’ll have to “agree to disagree” on a lot of the other complaints. Getting up at ~6:50 am on vacation stinks, but that’s already par for the course if you want to beat the crowds. At least in theory, having some Individual Lightning Lanes incentivizes construction of new headliner attractions, which can be directly monetized. FastPass+ might’ve been beloved by hardcore fans who always stayed on-site and knew its quirks, but it created its own losers (anyone off-site or learning of its existence upon arrival). FastPass+ was stretched to its breaking point and a change was needed.
Genie is very far from perfect and should’ve been more like MaxPass, but it’s not as bad as it’s made out to be. It will hopefully improve over time, and even simple UI and reliably fixes, plus booking prompts will improve the overall Genie+ experience. Not everyone will love it, but not everyone loved paper FastPass or FastPass+ either.
Too Much Screen Time – Refreshing Genie+ for better Lightning Lanes. Mobile Order for counter service restaurants and Merchandise Mobile Checkout to buy stuff. Constantly checking Walk-up Waitlist for new table service availability. Checking wait times and showtimes. Joining the Cosmic Rewind virtual queue. Reading restaurant menus. Playing the MagicBand+ mini games or the DuckTales World Showcase Adventure.
One of the fastest-growing complaints we’ve heard this year is that visiting Walt Disney World involves too much screen time. We see this as a double-edged sword and, honestly, a bit overblown (sorry!). Refreshing Genie+ is similar to doing the same for FastPass+ to obtain 4th (and beyond) ride reservations. Mobile Order, Merchandise Mobile Checkout, and Walk-up Waitlist are not required–they’re optional offerings that can cut down waiting at restaurants (and are increasingly common in the real world). Same goes for the minigames in the Play Disney Parks app.
As a general matter, we do agree with this criticism. One of our core ‘theses’ was that Walt Disney World leaned too heavily on technology (ironic, since it’s something the company is objectively awful at) and not enough on tactile experiences. To paraphrase my favorite Walt Disney quote, “it’s people that make the dream a reality.”
The best memories are formed as a result of interpersonal moments, and so much emotional resonance is derived from guests connecting with Cast Members. Even if people can’t put their finger on it, so much of what differentiates and defines the appeal of Walt Disney World is the ‘little things’ that connect them to other people and the environments around them. Sure, ‘sexy’ rides like Cosmic Rewind get people to take the trip, but it’s the myriad little things and those connections that convince them (even subconsciously) to return.
So while we won’t point to Genie+ or any other new feature in My Disney Experience as being “bad,” like many fans have done, we very much agree with the generalized sentiment that spending a day at Walt Disney World now nudges guests towards spending way too much time with their faces buried in their phones. These new features are great in isolation, and benefit the company by improving efficiency and cutting costs. However, the totality of all of this amounts to Walt Disney World effectively leaning into its weakness and away from its strengths. And that’s worthy of a pretty big ‘grievance,’ if you ask me.
Cutbacks & Charges – This is already getting really long, but I’d be remiss if I didn’t at least acknowledge all of the cutbacks and charges for things that used to be included. Want a MagicBand? That’ll cost you! Bread to start your table service meal? Prepare to pay extra! Evening Extra Magic Hours? Upgrade resorts! Want to see a parade or stage show? It’s behind an After Hours paywall.
I’m not a fan of nickel & diming. I don’t want to give this major grievance only cursory treatment, but there’s just not a ton I can add here that hasn’t already been said. There are arguably some scenarios–like cutting back on plastic waste with MagicBands or hiring more housekeepers being nearly impossible–where some of this is understandable. By and large, it’s just a way to improve margins. It’s an effective approach because each is minor in isolation, but there’s a reason why “death by a thousand cuts” is a saying. The totality of these cost-cutting measures has become very noticeable.
End of Disney’s Magical Express – We knew it was coming, but it was still difficult to believe that Walt Disney World would actually follow through and end Disney’s Magical Express this past January. Even until the very last minute, many fans felt the company was playing hardball and would extend its contract with Mears. That did not happen.
To this day, we still hear from readers holding out hope that Disney’s Magical Express will return in 2023. Given that there’s no basis for this belief, it’s one of the more surprising common questions we’re asked. Although its spiritual successor is still operated by Mears and there’s another fun train-themed alternative, Walt Disney World does not offer airport transportation.
Even more than paid FastPass, this has garnered the most backlash and confusion among fans. A year later, I still cannot make sense of this one. Retiring DME is the equivalent of pulling your ace starting pitcher throwing a no-hitter during the World Series. Sabermetrics somehow justifies it, but it makes no sense to anyone in the real world. It’s analytics gone awry, justifying decisions that diminish the overall quality of the experience. The fun is being sucked away by people who don’t actually love the game, armed with computers that have deemed those decisions to be “correct” and “good.”
It seems like the decision to eliminate Disney’s Magical Express was arrived upon in a similar manner, and I can muster no defense for the move, whatsoever. Like stupid sabermetrics decisions that are hurting baseball, I fear Disney is doing something similar with an overreliance on analytics. Perhaps these will bring short-term gains, but also, unknown long-term pain.
Eliminating Disney’s Magical Express is short sighted and will cost the company hotel stays, visits to other theme parks, meals outside the resort complex, and more. One of Walt Disney World’s greatest strengths was its bubble, and the company has voluntarily punctured that. The captive audience that was viewed as advantageous for years is gone–and at a time when Walt Disney World’s #1 competitor keeps growing and getting stronger. Make it make sense.
The thing is, I’m sure there is a business justification for the decision, with complex calculations performed. It all makes sense, if you’re a computer. And yet, it does not pass the simplest of smell tests for humans. (I don’t want to give any false hope, but I still think Walt Disney World might find itself reversing this decision once Epic Universe opens.)
This encapsulates my biggest fear for the future of Walt Disney World. More decisions by analytics, fewer by real people. Less that’s interesting and unique, more that’s beholden to brand deposits and dictated by accountants. Beyond some of what’s listed here, I also see this mentality reflected in entertainment like Disney Enchantment. That nighttime spectacular is easier to explain as something assembled by algorithm, predicated on Disney+ marketing targets or viewership data. I also see it repudiated in things like KiteTails, which is why I love that chaotic and unpredictable show.
Above all else, Walt Disney World should be fun and creative. Its leaders should never lose sight of that, and realize that a decision is only as “good” as its resulting guest satisfaction. They should be cognizant of the fact that everything has a cost, including short-term financial gain. The price paid for guests returning from trips feeling deflated or devalued should be deemed too high, no matter what per capita spending might have to say. Walt Disney World is a business and always has been. It’s also innovative and imaginative, an ambitious endeavor built not by MBAs and accountants, but by creative visionaries–it should be treated as such by those who now lead it. Guests have long known that the company was after their money, but never before have they felt that was the essence of Walt Disney World.
Planning a Walt Disney World trip? Learn about hotels on our Walt Disney World Hotels Reviews page. For where to eat, read our Walt Disney World Restaurant Reviews. To save money on tickets or determine which type to buy, read our Tips for Saving Money on Walt Disney World Tickets post. Our What to Pack for Disney Trips post takes a unique look at clever items to take. For what to do and when to do it, our Walt Disney World Ride Guides will help. For comprehensive advice, the best place to start is our Walt Disney World Trip Planning Guide for everything you need to know!
Your Thoughts
Have any grievances of your own to air about Walt Disney World? Do you agree or disagree with our airing of grievances? Any questions we can help you answer? Hearing your feedback–even when you disagree with us–is both interesting to us and helpful to other readers, so please share your thoughts below in the comments!
We are DVC owners that are currently at Universal for what was formerly our “Disney Christmas Trip”. We have been fortunate enough to visit WDW at least once a year over the past 7 years. But enough was enough with all the $ changes….This year, for the same price as a 5 day park hopper, we purchased a 15 month premium annual pass at Universal. It includes the Express Pass option after 4pm.
By comparison, the difference is food quality and price is striking. Universal is doing a much better job overall!
Our hotel is on par with POP for $100/less per night. Busses are constant. We have not waited more than 10 minutes to get on a bus, even at park close on Christmas!
Our days are much more relaxing since we can count on the express pass later in the day and lines overall are saner than WDW line times. I do miss the overall theme and feel of WDW, but the ability to relax on vacation while paying a lot less is very persuasive.
We were planning on adding a Magic Kingdom day to our June Florida trip, but are reconsidering due to all the extra charges for “skip the line” options on tickets that are already way overpriced.
I will be interested to see how long it takes the Disney execs to catch on to how impactful the changes are now and for the future.
Maybe never?
You accurately captured the staggering diminishing of “Disney Experience” over the last 2 years. We are in state annual passholders who for the first time ever let our passes expire. And here’s the kicker, we aren’t the least bit sad about it. In fact, I’m happy and relieved as going to Disney had become one disappointment after the next. Previous to the pandemic I would have said that our family would always go to Disney, that is no longer the case. We took a trip in October to New York City and spent much less money than a Disney trip and had a fabulous time! Even our youngest (5) can’t wait to go back! Planning the trip was a million times easier than Disney and the people on the subway were more considerate and kind than people on Disney busses. It’s shocking that Disney has made the decision to leave it so easy!
We were there on December 5th and couldn’t believe that there was no special celebration or mention of Walt Disney’s birthday. Most of the employees didn’t even know it was his birthday. That was a little disappointing.
I’m honestly confused by a lot of these comments praising Universal but railing against Genie+ and Individual Lightning Lane. The cost to buy the right to skip the line at Universal is about $100 per day. Why is no one upset about that? I was just at Disney World Dec 13 to 19, and paid about $40 per day to skip all lines I wanted to including Genie+ and two ILLs. And for some parks, I didn’t care to do the ILLs, so those days were even cheaper. I got to skip lines of multiple head liners, not just the single headliner you were previously allowed to pick in Tier 1 with Fastpass. If you hate Genie+ as a money grab, you gotta hate Universal’s express pass even more. Most of us can afford Disney’s $15 per day, but Universal’s $100 per day is for the truly affluent. Disney had to do something to reduce the crowding in the parks. When there is limited supply (space) and a growing population (demand), they have to make it more expensive or the parks will literally be overrun. Basic economics.
Now for my one grievance – waking up at 6:50 a.m. to book rides and having that hanging over your head all night. I was truly sleep deprived by day 3 of our trip because I worried all night about making that 7:00 a.m. scramble and hoping I would get the rides that everyone in our party wanted. It’s too much pressure on the person who plans the trip. And that person is usually one of the adults paying for the trip. Pretty stupid, Disney. You don’t want to make that person who is paying the bill miserable. I am likely to cancel my May trip over this one issue.
I am an accountant so I look at things from a business perspective. I do take a break from that thought process when I go on vacation. I know it hurts personally to have to pay for extras we didn’t have to pay for before. We just didn’t buy them. There are some analytics Disney will notice!
Think about this – it has to cost an incredible amount of money to run Walt Disney World. Covid really did a number on the entertainment business. From being closed to limited capacity covering those costs are challenging. Everything has gone up in price, not just Disney World,
I work in the non-profit world. We finance people have a saying: No margin, no mission. In this economic environment something had to be done to stop the bleeding! Some things needed to be done to keep Disney around for years to come!
I tracked our food costs without the Dining Plan. It came out about even. We didn’t need fresh towels everyday. We will truly miss The Magical Express.
Brought my (at the time) 3 and 5 year old girls + in-laws in 2018, and had a blast- so much so we did it again in Dec 2019, which was even better. Those trips cost serious $ to fly down, stay in Deluxe resorts, eat at nice restaurants, souvenirs, etc. We paid it because the overall experience was worth it.
We are coming again in Feb 2022 and I’m sad to say I feel like I ‘know too much’ and consequently will be disappointed in the trip- an extremely bad thing to think before even going.
One of two things is happening here. Disney knows exactly what they are doing, i.e. they know full well they are creating a tidal wave of disappointment amongst those who have been coming for a long time (or at least pre-pandemic) and are ok with an egregious short term $ grab, knowing full well they can reverse any of these changes at any time and re-capture a decent % of those repeat visitors… or, they really do think enough people will come and spend the $ no matter what, and thusly anything previously magical about the experience is, going forward, marginal and only available to those willing to pay for it.
Disney is historically one of the undisputed kings of brand loyalty. It is THE reason they are what they are today. It’s simply stunning to me to watch not-stupid people make colossally stupid decisions that will have very long term consequences.
How many trip reports do we see nowadays that are very positive? 2/10? Previously that would have been 9/10. It’s NOT all pandemic, it’s Disney’s choices that we know many of which were in motion before the pandemic.
Universal execs probably cannot believe their good fortune. Disney is going to learn a painful lesson in the coming years- and by doing so, take off the table a vacation option that has been so special to so many.
Here is what’s not new: price increases; eye on increasing profit
What is new: increases prices[by a lot] while significantly reducing what we get
Genie + was presented as a system to “increase guest experience”. Well, it has changed our experience, but not for the better. For years, on the day we left WDW, I would begin planning the next trip because it always felt like there was more to see and do and we ran out of time. That feeling, unique to Disney, is gone. It has become just a vacation….still pretty nice…but no magic.
We were at WDW in February and December 2021. Things improved from February to December but it’s not the Disney of old, rude cast members and ride break downs. I am concerned that Disney is not properly maintaining their rides but, in all fairness, I believe that the shutdown is a contributing factor. Things with moving parts don’t like to sit idle.
But in the end its Disney’s wokeness that is the biggest concern. Chapek should have read the incompetent loons in the Whitehouse the riot act over the shutdown.
I seriously doubt that WDW will ever be the Disney of old!
We went the last week of Sept. Sure, we missed the start of the 50th. We usually stay in WDW resort but thus tine we stayed outside.
Pros – crowds were low. I liked the Skyliner.
Cons – paying for parking. When did that start?? No tram at the Transportation center either. We eventually learned how to use the app to order food though we miss sitting in the restaurants. Prices were high for food and drinks. No parades, or we missed the 1 per day. ? We didn’t Park hop as rides were closed at Aminal Kingdom and Disney Studios.
We’ll be back as we have tickets we bought YEARS ago but once they’re gone, we’re done. Too expensive. My adult sins have no desire to use their tickets.
Time always offers such interesting perspectives. Maybe it’s because we’re all a bit older (kids are well into their teen years), but our Disney trip this past November was a bit…eh. Definitely noticed the nickel and dining with Genie + and Lightning Lanes, needing a reservation WELL in advance for any sit-down meal and a general lack of overall food quality especially considering the cost. We get that at a theme park things are over-priced, it just seemed excessively so this time around. We actually cancelled our stay at a deluxe resort and booked an AirBnB for less than 1/3 the cost for twice the space! Or relying on Disney buses was actually a perk imho. We stayed a few days at Universal and had a blast! I’m not saying we would never return to Disney, however, Universal has us clamoring to go back. I sincerely hope Disney listens to feedback from those who love (or used to love) their parks and less on the statistics as stated. Sometimes the numbers truly DON’T add up.
Disney has punctured its relationship with families with small children in two ways – getting rid of Magical Express and getting rid of FP+. With Genie+, you can’t plan your day at all, but are at the mercy of a (very, very poorly designed and executed) app. That means you can’t plan breaks for young kids to nap, or time your LL reservations around your expensive midday character meal. The high prices middle class families used to pay could be justified by the control you had over the experience and the feeling that you knew what you were getting for your money. Now, depending on the park you choose and crowd levels, you might get 3 LL selections per day for your $15 per person, you might get 5, or you could even get as few as 2 if you’re at a low-attraction park and rides go down for maintenance. Dumping ME was a really dumb move, there’s no other way to say it, and a callous one for mobility-challenged folks and single parents who relied upon it to provide safe and convenient transportation for their loved ones. These two factors led my family to book our first (and I’m sure it won’t be the last) trip to Universal. While there is no free airport shuttle, the resort prices reflect this and Express pass is at least included with the nicer hotels, and no booking times for rides, you can be spontaneous on vacation! Imagine.
We stayed off site. Eating at this park is a nightmare! Can’t compare to Universal. There you can just walk into any restaurant, including Harry Potter, with no problem. At Disney it was too complicated … make a reservation, wait outside until your food is done blah blah blah. And so very expensive!
I have to agree with the comments of Disney pricing themselves out of being the number one spot to visit. We usually spend one week at Christmas Time at the Yacht Club Concierge Level and love coming down for the Christmas spirit. This year we planned a trip for just 4 days and not in the Concierge Level and the cost for a few days was so much higher than if we had spent a whole week over the holidays. Not only the cost but the reduction in services offered. Especially the transportation and luggage services for the Airport.
We decided to cancel our trip this year instead of coming to Disney and being frustrated by the changes. I hope things can return to somewhat normal operations.
I only get upset when I’m having a wonderful time at the park , then my husband gets upset at a cast member, goes to guest services, and then posts the dam experience online!
Can’t wait till Epcot New Years!For xmas I finally got a giant Lady and the Tramp painting, I always wanted. For xmas my nephew said he loves Winnie the Pooh through snapchat! And my niece got an Elsa doll!We have to look for the positive things Disney brings to our lives , not the negative ones!
All the complaints and no reply or action from DW! Why no 10% discount on 7 to 900$ rooms,no electric light parade, no dining plan, no magical express, no fast passes, no daily fresh towels, no welcome home when you arrive, etc…….. I really do believe the corporation does not care about guests anymore and all they care about is turning a quick profit!!! I’m 75 years old but I do have grandchildren who probably won’t have the same kind of connection that many of us did have with the old Disney World!! I’ve been coming to DW for 50 years!! I have reservations at the Poly for May I’m not sure I’m coming!! They need to fix the greed from the top!
I always went during the Food and Wine festival and Flower and Garden show for the big name concerts at Epcot pavilion Since they haven’t brought them back I don’t touch foot on Disney property Having to make reservations to go and not park hop is another deterrent Shame
So in other words they don’t want poor people at Disney world. I think all this is adisgraceful . Poor old Walt must be be cutting flips in his grave.
Pre pandemic, we used to stay all day in the parks to watch the fireworks. That meant eating dinner inside the park and going to shows when we needed a break to sit down. We went to WDW in April 2021. There were no fireworks, shows or parades. Basically, you just stood in line to go on rides. Walk around looking for restaurants that were not closed. We spent 3 days in Hollywood Studios, Epcot and Animal Kingdom. Each day we left the park before dinner. There was not enough entertainment to keep us there. We have a timeshare every other year in Orlando. The past 3 vacations, we just went to Universal Studios because there was nothing new at Disney that interested our family. We had planned to go to Galaxy Edge in Aug 2020 but had to cancel because of the pandemic. Honestly, having done Galaxy Edge this year, it will probably be a few more years before we go back to WDW again. It feels like a real rip off that they did not drop their prices considering how much less you were getting (no fireworks, shows or parades). We went to Universal for one day and felt much more appreciated. Usually Mardi Gras runs for one month and we’ve missed it every year. This year they extended it to 3 months and we finally got to go to it. It feels like Universal was paying attention to what the patrons wanted. We got to see Bourne Spectacular and it was amazing. I was actually more impressed by it than Millenium Falcon Smuggler’s Run or Rise of the Resistance. I would say Avatar Flight of Passage was my favorite ride this vacation. Next year, we are going to Disneyland and DCA to check out Avenger’s campus and Carsland. Haven’t been there since 1988.
This year we have visited the parks twice. This summer we were amazed at how much trash we saw around the park. It was better in December but still not the old MK. I use a walker due to bad knees and neuropathy from my thighs down. I tried for 8 weeks and could not get through to get a DAS. So I waited to talk with someone at the park. I had a guy at 7 Dwarfs Mine Train look at me and tell me to my face that I was not disabled and that I was able to stand for 85 minutes to ride. I did so painfully because I was not going to be denied. I hate the 7am punch in to get LL passes and the additional money it costs. And last but not least, I hate the cast members that don’t know “Walt’s way”. There are too many inconsiderate and rude employees these days. One bus driver sounded and acted so much like Roz in Monsters Inc that every time she spoke, the whole bus laughed. Sad days.