Disney Springs Official Reopening Policies: Masks, Temperature Checks, Capacity & More
Walt Disney World has released official health safety policies and protocol for the reopening of restaurants and retail at Disney Springs next week. Additionally, the company has revealed when its stores and dining will reopen. In this post, we’ll share full details and some thoughts.
This news comes a day after Governor Ron DeSantis held a press conference and unveiled plans for Florida to Enter Full Phase 1 of Reopening, in which restaurant capacity can increase to 50% and major theme park operators can submit proposals for their reopening plans and date.
Now, Walt Disney World is taking the next step in this process. In large part, this serves as direct confirmation from Walt Disney World of what we already knew and previously covered in our latest Walt Disney World Reopening Update: June Cancellations, Paid Sick Time & Mandatory Masks. Two local unions beat Disney to the punch with some of this news, but it’s still nice to hear directly from the company…
Before we get going, be sure to check out our List of Restaurants Reopening at Disney Springs & CityWalk. The day one roster for Disney Springs continues to grow, with even more restaurants and retail reopening by the beginning of June.
Here’s the latest update, via disneysprings.com/reopening:
As previously announced, Disney Springs will begin to reopen with a limited number of shopping and dining locations on May 20, 2020. Following that, Disney-owned venues will begin operating on May 27, 2020. These will include World of Disney, D-Luxe Burger (mobile order), and the Marketplace Co-Op.
As Walt Disney World navigates this unprecedented time as responsibly as possible, a number of new safety measures have been implemented based upon guidance from health authorities, such as the CDC. For Cast Members, third party employees, and guests, there are 6 key things to know before arriving at Disney Springs:
- Limited parking and reduced entrances
- Temperature screenings prior to entry
- Face coverings required for everyone
- Physical distancing practices including physically-distanced queues and physical barriers
- Temporary operation modifications, including reduced hours at select locations and no scheduled entertainment offerings or high-touch interactive areas
- An increased focus on disinfecting and sanitation, including the addition of hand-washing stations and hand sanitizers in key areas
Since many of these measures will be new and may evolve, here’s more info about each of the policies…
Guest Parking and Entrances
During this initial phase, guests will be directed to self-park in the Orange and Lime garages; all surface parking lots will be closed. There will be guest entryways at four locations: Orange and Lime garages, along with the Hotel Plaza Boulevard Pedestrian Bridge and the Uber/Lyft ride-share location.
Guest access to Disney Springs from the Grapefruit garage will be restricted.
All guests are required to undergo temperature screenings upon arrival at Disney Springs.
Guest Screening: During this initial period, arriving guests will undergo temperature screening in these locations: the second-floor exits of Orange and Lime parking garages and the Marketplace Entrance. Based on guidance from health authorities, anyone displaying a temperature of 100.4 F or above will be directed to an additional location for re-screening and assistance. Those with temperatures above 100.4 after re-screening will not be allowed entry, and everyone in their party will not be allowed entry either.
Employee Screening: Cast Members and third party employees will be required to complete a health screening and temperature check at home, prior to coming to work at Disney Springs.
Following guidance from the government and the medical community regarding enhanced screening procedures and prevention measures, Walt Disney World has made some temporary adjustments that include limited-contact Guest Services to ensure a responsible and enjoyable environment for everyone.
Face Coverings: All guests ages 3 and older, Cast Members, and third party employees are required to wear an appropriate face coverings while at Disney Springs. Guests must bring their own face coverings and wear them at all times, except while dining.
Physical Barriers: Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. These may be visible in areas around cash registers or at Guest Relations, for example, to help ensure proper distances between people.
Cashless Transactions: At this time, it is recommended all guests use cashless or contactless payment options, such as credit cards, debit cards, Disney Gift Cards, Disney Rewards Redemption Cards, and mobile wallets (like Apple Pay, Google Pay and Samsung Pay). Guests may purchase a Disney Gift Card at select merchandise locations and Welcome Center to pay without cash.
Physical Distancing & Capacity Measures
Managing the number of Guests visiting Disney Springs has been a major consideration as Disney Springs implements physical distancing guidelines based on recommendations from health authorities and government officials. One of the ways to do that is to limit the number of Guests and Cast Members at any given time for each location. Additional measures include:
Signage: Directional signage has been installed to assist Guests to responsibly move throughout the property. Additionally, ground markings will help promote proper physical distancing when queuing is needed at a location.
Training: Walt Disney World is also training some Cast Members to engage with guests and promote physical distancing guidelines in common areas and queues.
Cleanliness & Sanitization
Walt Disney World has increased cleaning and disinfection in high-traffic areas such as public elevators and escalators, handrails, benches, tables, handles, restrooms and more.
Additionally, Disney Springs will open with hand sanitizer and hand-washing locations, and Guests are highly encouraged to use these while visiting.
As part of these efforts, other changes to retail, dining, and other experiences may occur. These new measures are designed to offer a magical Disney experience in a responsible way.
Walt Disney World understands that these times are challenging, and appreciates everyone’s patience and understanding as the company navigates this as responsibly as possible. Together, we can find new ways to have fun while being diligent to maintain proper physical distancing. If you still have unanswered questions, consult the Disney Springs Reopening FAQ page.
While this is all nice to see as a next-step in a protracted reopening of Walt Disney World, we’d caution against getting overly optimistic about the news. Remember, Walt Disney World is Only Accepting Reservations Starting July 1, 2020 and has begun to cancel reservations during the first week of June. Moreover, Disney SVP Thomas Mazloum reiterated that even this offers no certainty that the parks and resorts will be back up and running by then. In other words, reopening could still be a couple of months or more away. Nevertheless, it’s incremental progress and a step in the right direction. For now, we’ll take it!
Planning a Walt Disney World trip? Learn about hotels on our Walt Disney World Hotels Reviews page. For where to eat, read our Walt Disney World Restaurant Reviews. To save money on tickets or determine which type to buy, read our Tips for Saving Money on Walt Disney World Tickets post. Our What to Pack for Disney Trips post takes a unique look at clever items to take. For what to do and when to do it, our Walt Disney World Ride Guides will help. For comprehensive advice, the best place to start is our Walt Disney World Trip Planning Guide for everything you need to know!
What do you think of this news? Excited to head back to Walt Disney World, even if it’s “just” Disney Springs? Do you plan on visiting next week? What will be your first store or snack? Plans for a full meal? Optimistic that the parks and/or resorts will reopen in July? We welcome a variety of viewpoints here, and will never delete anything on opinion alone. However, we will not tolerate insults, arguing, or politically-charged comments. Don’t ruin a 95% fine comment with an unnecessary cheap shot—that 5% will get it deleted. Please do not incessantly harp on the same point. Say your piece and move along.
Actually there have been studies done recently and Masks do help prevent droplets, or at least the amount was dimimished. I’ve been in healthcare for over 20 years in various roles, I listen to the CDC, not WHO ..I see what they say .but usually it’s not worth trying to dissect.
There are literally no studies that show that cloth and disposable masks are proven to be effective against blocking virus particles. Also, they are not meant to be worn all day long in a theme park. No one, except for a very very small percentage, will wear or handle their masks properly at a theme park. Studies do show that prolonged wearing of a these masks, combined with improper handling, can put the wearer and others at greater risk of infection. Even the World Health Organization has kept the stance on these masks the same….that they should only be worn when caring for a sick person or if you, yourself, are sick.
Girl, enough already. If you don’t want to go to Disney while masks are required, cool, don’t go. No one is forcing you to go. But enough with beating this dead horse.
WHO’s website indicates that its COVID-19 info was last updated on 4/29/20. Over the past month we’ve refined our information about the virus and how it’s transmitted. The novel coronavirus appears to be less contagious from surfaces than we thought, and more transmissible through direct person-to-person contact. A mask doesn’t have to stop virus particles, because the virions themselves are not airborne, according to our current knowledge. The mask helps by stopping or decreasing the droplets that we put out while speaking, coughing, sneezing, or breathing.
Face it, the mask debate will not go away. My family and I certainly won’t be going to Disney Wold as long as the mask requirement is in place. That’s our choice. But you are incorrect about the virus not being in the air. There is a distinction between airborne and “in the air”. Can the virus be in the air? Of course it can. The virus is in the air in the form of aerosolized droplets that can float out from the sides (or into the sides) of the standard mask that a tourist is likely to wear. It the virus wasn’t in the air, they wouldn’t be suggesting social distance measures.
Scott, like I said, by all means stay away. Given that you’re not following the recommended guidance for COVID prevention, it’s probably safest for everyone if you and your family are not at Disney.
But to be honest, this is the problem with uninformed people participating in serious discussions. “Airborne” doesn’t mean “in the air”. It means carried around in the air, like tuberculosis. No amount of social distance protects against tuberculosis, because TB particles can float out the door of a hospital room, down the hall, and infect someone 5 rooms down. That’s why when we care for a patient with TB, they are on AIRBORNE precautions, including a negative pressure room.
Coronavirus is a DROPLET borne virus, like influenza. That’s why precautions like surgical/procedure masks and face shields are appropriate PPE when we care for these patients.
Now please start listening to people who actually know about this stuff and work with it every day, not the result of your googling for 30 seconds. You may have an area of expertise, but this ain’t it.
After reading all these posts I realize that the Mask arguments are endless! I’m a pediatrician and learned a lot from past experiences–also known as the resurgence of measles in my lovely state of California, in our very own Disneyland. I understand the masks are uncomfortable. I understand the respiratory therapist won’t wear it in Florida humidity. If Florida was wee hot and humid .. Why go?
I think that for people who follow the rule of wearing masks it’s unfathomable to mix with people who don’t wear masks. It is not judging…it’s just saying we are doing our part to avoid the other people getting sick, why aren’t you doing YOUR. Part? WDW is not cheap…your spending the money already.why not use a Disney World theme mask? You’d wear that Mickey ears anytime right? You let the TSA check your luggage, you let the security check your purse, now you can’t wear the mask? Hmmmm the Cast members are humans too…don’t let them get sick…please..
Thank you for your thoughtful post. When do you think you and Sarah will be comfortable returning to Disney world? Assuming it opens around July 1st. We have a trip booked, and I’m interested in your plans.
I’m uncomfortable with the temperature limit set at 100.4. How did that become an acceptable temperature level? I consider that a fever and possibly something contagious. Certainly, the person is not well and I wouldn’t want to touch a rail, a napkin holder, or any other common area surfaces they touched.
Some studies have shown that the “normal” body temperature can have a wide range, from 97Â°F (36.1Â°C) to 99Â°F (37.2Â°C). For a typical adult, body temperature can be anywhere from 97 F to 99 F. Babies and children have a little higher range: 97.9 F to 100.4 F.
100.4 is indeed a fever. Pretty standard number. I think it derives from the Celcius temperature scale. “Normal” body temp is 37 (98.6 F). It’s typical to consider a 1-degree increase to be a fever, which is 38 C = 100.4 F.
I’m would be more concerned at the number of people who have COVID-19, are contagious, but asymtomatic including no elevated temp. Checking temp will certainly catch a small number of acutely ill people, but that was a February strategy. We’ve learned a lot more over the past few months.
How are the temperature screenings done? Someone standing there with a thermometer? Minimal contact would be best don’t you think?
Same as we do anywhere else, I would imagine. Temporal thermometer (across the forehead).
Disney needs to protect it’s employees. Everyone needs to wear a mask so that Disney could function. Either go and follow the rules, or don’t go. It’s that simple. It’s like having to be a certain hight to ride. It’s a rule. Everyone is entitled to their own set of opinions. But rules are rules. Go when you are willing to play by them. Otherwise, don’t go.
Exactly. Tom opened the comment section so we all can vent a little, but in the end of the day it is that simple: either you go and abide by the current rules or you just stay home/go elsewhere.
We’ll see you there! Have fun and stay safe all! Tip well!
I’m going to point out that Doctors and Nurses are currently working 12 to 15 hour shifts wearing masks – often with extra layers of protective garments over their scrubs. They are not reporting health issues because of wearing the masks. Also the claim that the surgeon general has recommended not wearing a mask is false. He and Dr. Fauci appear in a video urging use of masks.
Very sad to see so many people bashing these policies. It’s selfish and petty. And forget using the “card” that claims protection via the ADA. Those rules are suspended or modified during a national health emergency. Business must offer to accommodate you, but you must still wear a mask and have your temperature monitored.
All this shows levels of entertainment that frankly are disgusting.
Those doctors and nurses you speak of are PROFESSIONALS. It’s ridiculous to point at them and say, “Look! They can wear masks all day and night, so why can’t you?”
I know! Heck, astronauts on spacewalks wear full helmets for hours on end but ya don’t hear them compainin’ now do ya? These softies who don’t want to have their faces covered in the Florida heat and humidity should just remember the highly paid professionals who wear face or head coverings all day. Since they do it, YOU can do it!
I read an article on All Ears concerning Joffrey’s and being able to walk around drinking your coffee. The article states that yes you can walk around drinking your coffee. You just have to pull your mask down a little to drink and then pull it back up. For all of us in health care you know that you always take your mask off by the ear loops, you are not supposed to pull the mask away from your face by the front of the mask that covers your nose and mouth. I thought it was a no-no to touch your face per the CDC. Seems to me you will be touching your face a whole lot more than if you just didn’t wear a mask. Wait until the temp goes up and watch all the people wiping sweat and readjusting those masks. No thanks Disney.
We are not “bashing the policies.” Just choosing not to go where they are enforced. Everyone is entitled to their opinions, that is not disgusting. AuntieGravity, you are right. When people point at professionals being able to wear PPE throughout their entire shifts, they are taking things out of context. Plenty of those same health professional say (and said so even here) that masks for 10-12 hr/day in the FL heat and humidity is not the same thing at all as wearing them for work.
There is a difference between wearing a mask in a climate controlled setting and wearing one all day in Florida heat and humidity. The fact is that nurses and doctors don’t wear the same mask all day. That would be a health risk.
I appreciate that health care professionals are wearing masks in the environment they are in. But, they aren’t working outdoors in the fresh air exposed to healthy UV rays.
I think things would get really ugly if security started enforcing people wearing masks properly let alone wearing them at all.
I hope visitors will be respectful whatever they determine. I am in the camp of everyone at risk will be at home so why mandate masks.
One person had asked if I knew how far droplets from a cough or sneeze traveled. They saw it on a video. I thought Dear God hopefully no farther then there hand or inner sleeve. I mean are we now just coughing right at each other?
Sorry Jules, but Marko is correct. We nurses wear those masks all day, and due to PPE shortages YES it is the same mask all day long. And we are not suffering ill health effects, though of course everyone would prefer not to have to wear a mask. We wear them to protect our patients. In this pandemic, people wear masks to protect other people, since we don’t know who may have the virus but be asymptomatic.
I don’t know where all these fake stories are coming from about health risks of wearing masks. If anyone doesn’t want to go to WDW if they have to wear a mask, that’s cool, don’t go. But it’s very frustrating to see all this misinformation out there from folks who clearly have no experience with this and don’t know what they’re talking about.
Totally agree with Holly and Martha I mean. We are not going either until the masks become a recommendation. I don’t think they pose a health risk when worn in climate-controlled conditions, for controlled periods of time. However, they well may do so, when worn all day long outdoors in the parks in the middle of summer. And there is no way we will be able to constantly wash them while on vacation. Like I said, not feasible.
Derza, I completely agree with your posts. I am one of those health PROFESSIONALS…a resp therapist for 28 years and yes we have to wear a mask a work AND it is miserable! After a 12 hour day in an air conditioned hospital, it’s such a relief to take that thing off! NO WAY would I wear one at Disney in the heat! It has nothing to do with not caring about others so people shouldn’t be so quick to judge.
Actually there have been studies done recently and Masks do help prevent droplets, or at least the amount was dimimished. I’ve been in healthcare for over 20 years in various roles, I listen to the CDC, not WHO ..I see what they say .but usually it’s not worth trying to dissect.
I’ll be 73 next week, so I won’t be visiting WDW again until a Corona virus vaccine is available.
Happy Early Birthday! May you have many more birthdays and many more trips to Disney post-vaccine!
One thing that’s important to keep in mind – the mask and other rules will be impacted by state and county regulations. Disney can’t override state and local laws. (Though of course they can put a lot of money into lobbying against them.) A lot of folks are assuming masks are a temporary measure but that may not be the case. After SARS masks became much more common in many parts of Asia. Is that likely to happen in the U.S.? Probably not but it is possible especially in urban areas. L.A. county is now requiring masks outdoors because of population density and continued rising numbers. I’m not talking likelihood’s but there is a scenario here where some of these measures become as common as bag checks.
While wearing masks may be annoying, the thing that keeps me from being comfortable with re-opening is so many people who feel the masks are not important. I am more concerned about those who do not respect the health and welfare of others than the inconvenience of wearing a mask. Thank you to Stu Goldstone for speaking up on behalf of masks and all caring people who wear them.
Please don’t be so quick to judge others! I don’t think masks are not important or willfully disrespect the rules or ignore the health/safety of other people. I follow all the social distancing, masks and other requirements in public spaces. However, my family will not be coming to Disney, while having to wear them. We feel it’s counter-productive, especially in a theme park environment in FL climate conditions. Not to mention not feasible for a family with several young children flying cross-country. That’s our opinion, and we will act accordingly, feel free to disagree, but please don’t condemn or judge, that in itself is also disrespectful.
We are still hoping to go in late July. Not super thrilled about the mask thing but my family will totally wear masks, or at least try. However we have a 5 year old that will not wear one consistently. It stays on for 30 seconds maybe. I would like to know what would happen in this scenario? We get in and we are walking around wearing our masks but my kid keeps taking off her mask, are there going to be enforcing cast members that kick us out? There should be some more leniency for younger kids. I don’t think the age 3-8 crowd are going to really understand that it has to stay on their face. How are they going to enforce kids to wear masks? I don’t get it. But I think they will have to update this policy after a few weeks of trial and error when they see it’s impossible, or at least update mandatory mask wearing to a higher age group
try making it as normal as possible at home before you go- don’t wait until being there to introduce it. have them see people wearing them on tv, wear them around your house, etc. my kids haven’t had a problem the few times they’ve needed to wear them because they weren’t a new, scary thing. getting kids a headband with buttons to hook the masks on helps too, rather than the ears.
Masks are a deal breaker for us. They are proven to make the wearer more likely to be ill due to accumulated bacteria and viruses being inhaled into the lungs when they are normally only present in the mouth and throat. They also cause oxygen deprivation. In the Florida heat? Yuck. There’s no way our kids will keep them on and hubby and I would struggle too.
As for the temperature checks, lots of things can cause you to have a mild fever, such as an ear infection. That shouldn’t stop people entering the parks and Springs if they feel well enough to do so. Whatever happened to personal responsibility for our own health?
I really hope they ease these restrictions quickly. We had to cancel our trip in March and were hoping to re-book for the same time next year. But we won’t be going all that way from the UK and spending all that money for a fear-filled experience. We go to Disney for the magic and fun. These steps remove both.
We agree! Rebooked our Sept. trip to the first part of December. I’d bet the mask rule will go away soon with all of the studies showing its ineffectiveness . Surgeon General says do not wear them.
I agree, I’m not going to WDW until this whole mask charade is over. I’m not sure how Disney Parks will ever recover to the ways of old, will we ever be able to sardine ourselves into the MK again? Most things Disney involve packing bodies into confined spaces, buses, monorails, queues, rides, shows, fireworks, shopping, dining, etc, these will all be deeply impacted by social distancing. I suppose limiting capacities and massive price increases could be on the horizon, creating an elitist audience.
What ever happened to community responsibility for the health of others? Or is it just your magic and fun that is important? Your “Proven to make the wearer more likely to be ill…” statement is ridiculous and medically unsound, but I agree the struggles the masks present may make it worth it to postpone a Disney trip.
one should regularly wash a mask after wearing it to rid it of any accumulated bacteria, not wear the same one day in and day out. there is also no proof of oxygen deprivation on a homemade or retail cloth masks. those have enough gaps for the CO2 gas to escape just fine. you wear them for the safety of others, and they wear them for your safety.
Holly, I respect your decision. As a nurse, though, I believe you should have correct information. Masks are not harmful. They do not cause infections or oxygen deprivation. If you put a plastic bag over your head, yes. But oxygen and carbon dioxide pass through masks, they are not airtight. Surgeons and other medical personnel wear masks all day long, and they do not suffer from oxygen deprivation.
Here is a reputable source: https://health.clevelandclinic.org/heres-how-wearing-a-cloth-mask-helps-fight-the-spread-of-coronavirus/
Again, I respect your decision not to visit the parks while masks are required, if that is your personal preference. But please be clear, masks do not pose a health risk.
I literally can’t imagine a mask in the Florida Summer heat and humidity. Nor can I imagine trying to wrangle masks for anyone under14. And even if you limit attendance to the parks that 50% all wanting to be on the same rides …..
In terms of a pandemic you are not just taking personal responsibility for your own health but rather responsibility for the health of the community. If you want a self magical trip that is all about you then now is not time to go.
Totally agree!! Thank you for your thoughtful comment.
Face coverings mandatory? No thanks, I guess I won’t be going back anytime soon, mainly because my children will not keep a mask on their face. I’m glad that a lot of other parents are able to somehow get their little ones to wear the mask, but in the real world, most kids won’t put up with it and will take it off. Hopefully Disney will remove that restriction soon. I can understand why they do it when they first open, but if they keep that up for, let’s say a year, then I won’t be going back and will need a refund on the annual pass.
Derza, I agree with you. While the extra hand sanitizer and cleaning should have been normal to begin with, the masks are a trip canceler for us. It would be nice to know a time frame as to how long this will be in affect. We have reservations for September and October hoping one will work out. Part of the fun is planning and it’s impossible to plan or even get excited when there’s a big chance we will cancel. We won’t spend that much money on a trip that works be made miserable due to face coverings. I think it’s disgusting to think about people walking around with nasty sweaty masks on in the Florida heat. Talk about a breeding ground for germs. No thanks Disney.
Hi Morgan. I just wanted to say that I completely agree with everything you said. I’m anxiously awaiting an update that the masks will no longer be required because that will be a trip canceler for us too. We also have a September trip and my kids would hate a mask requirement. I mean, would masks be required on rides? That can’t be comfortable. Hot, summer day AND sweating in a nasty germ filled mask – NO THANK YOU! We love Disney and are so excited it is opening, but no way will we wear a mask on our vacation. We’re also awaiting news about how they will handle capacity with reservations and trips. Can’t imagine someone with a trip booked and reservations would accept being turned away due to capacity. Maybe they will open to local residents only during June, then allow those with reservations later. If we have reservations and have to reserve the dates on top of that, ugh, that will be frustrating. Good luck to you and all Disney fans!! 🙂
This will be interesting to see if WDW will make enough money to stay afloat, given restrictions, loss of venue activity, dining rsvp unavailability and tremendous wait time attraction cycle given cleanliness precautions.
Why are you folks so enamored with Disney. I have been there done that and there are other fun cost effective family activities to do with children and have nice family experiences.
We are enamored with Disney for the same reason that we ‘bleed Scarlet and Gray’ at an Ohio State Football game or that we get up at 5 am to find the ‘best’ fishing spot where the biggest fish are sure to be. It’s genectic! 🙂
So why are you in this website, Robert?
I agree! Never understood the attraction. And it sounds horrible to go in the summer heat and humidity and have to wear a mask.
I get that Disney is not for everyone– different strokes for different folks. But I will never understand why someone would come to a Disney website to talk about how much they don’t like Disney. LOL
Serena, thank you so much for pointing out the phrase “temporary adjustments” from the Disney website. I think a lot of folks right now are looking for that reassurance. Be it masks or temperature checks. I am pretty sure people won’t mind if hand-sanitizing and extra cleaning stays and maybe some social distancing. Masks, being such a big issue for what looks like at least half of Disney fans, will be temporary. What many of us would love to know, of course, is for how long, but that we don’t know. Hopefully, not too long.
Do you have to waive HIPAA to get in the parks? If you segregate people who have the fever- a certainty – you have just disclosed medical information to 3rd parties without consent of the patient. Is this another right the individual will have to cede- medical privacy? This precedent is one that authorities will really run with, unless they are stopped.
That all depends on if WDW is considered a covered entity (ie has to abide by the privacy rules).
With guests, probably not, With employees, most likely. But in that case there are provisions that can be applied and still be confidentail.
Good point David. I work at a doctor’s clinic and we have to screen patients that come in. When I’m working the door and taking people’s temperature, I always get this uneasy feeling when a pt has a temp over 99.5 (CDC guideline of max temp to be let in the office, any higher and they cannot enter) and I have to ask them to step to the side so I can check it again in a couple of minutes. Sometimes it reads high when you first walk in, but goes down after a minute, I’ve seen it happen many many times. But while the pt is waiting to get it checked again, I feel like the other pts are staring and discriminating and I feel bad.