What’s Up with Housekeeping at Disney World Resorts?
Whenever Walt Disney World resort cutbacks come up, readers complain or ask about scaled back or missing hotel housekeeping. Specifically, whether it’s returned to normal, if there’s daily cleaning, and what can be expected of mousekeeping. This answers with official policies, our experiences, what readers have shared, and more.
As you might recall, Walt Disney World instituted a range of health safety protocol back when the resorts started to reopen. Disney released operational changes and policies for its resorts, reflecting all of this. One thing that covered was resort cleaning, which would be both enhanced or scaled back, depending upon the circumstances.
A lot of attention was paid to surfaces throughout the parks, resorts, and even guest rooms. Prior to arrival, rooms were cleaned comprehensively, with deep-cleaning to surfaces and floors. During stays, only light housekeeping was performed occasionally. Obviously, a lot has changed since then–both in terms of Walt Disney World’s official policies, which are largely back to normal, and what guests experience from Mousekeeping.
With that said, here are the current housekeeping policies at Walt Disney World:
- Deluxe Resorts – Daily full housekeeping service.
- Deluxe Villas – Guests paying cash rates to stay at Deluxe Villas (DVC Resorts) will receive daily full housekeeping service.
- The Cabins at Disney’s Fort Wilderness Resort (DVC Resort) – Unlike other Deluxe Villas, cash guests at the Cabins at Fort Wilderness will receive housekeeping service every other day unless you are using Disney Vacation Club Member Points or a DVC Member discount.
- Moderate Resorts – Full housekeeping service every other day.
- Value Resorts – Full housekeeping service every other day.
- Disney Vacation Club Resorts – Guests staying at DVC resorts on points will receive trash and towel service on the fourth day. If staying more than 8 nights, full housekeeping service is offered on the fourth day followed by trash & towel service on the eighth day. Disney Vacation Club Members and their guests may purchase additional housekeeping service by visiting the front desk or contacting housekeeping via their in-room phone.
Full housekeeping service includes: making the bed, replacing towels and amenities, cleaning the bathroom, emptying the trash and recycling, and tidying the room by dusting, wiping counters, and vacuuming (as necessary).
There are a few of additional options and policies pertaining to Walt Disney World housekeeping services:
- If you wish to decline housekeeping service at any time during your stay, you can opt out by speaking with a Cast Member in person or by placing the “Room Occupied” sign on your door. Please note that the opt out feature is no longer available during the online check-in process.
- If there is more than one room on your reservation and you choose to decline service, your selection will apply to all rooms on the reservation.
- If you require additional housekeeping amenities or have specific housekeeping requests, please visit the Front Desk or contact Housekeeping via your in-room phone.
- Walt Disney World reserves the right to enter any room at a Disney Resort hotel for maintenance, safety, security or any other purpose, even if the Room Occupied sign is displayed on the room door. (More on this below.)
Although Mousekeeping has largely returned to normal (at least officially), it comes against the backdrop of Walt Disney World continuing to deal with housekeeper shortages as of late 2025. These are likely to be a problem for a while–perhaps forever–and this impacts the actual guest experience with housekeeping at Walt Disney World (more on that in a bit).
We stay at Walt Disney World at least once per month, and have done over a dozen multi-night stays in the last ~8 months at Walt Disney World. In the last 2+ years since housekeeping returned to normal, we’ve logged more stays than I can count–probably around 40. (It’s not nearly that many trips–we do a lot of split stays.)
Accordingly, we have a ton of recent firsthand experience with Mousekeeping during our stays at Walt Disney World. The biggest thing we’ve noticed is far more consistency with cleaning in the last couple of years. Prior to that, I would’ve described housekeeping as hit or miss at Walt Disney World.
On the Deluxe Resort end of the spectrum, we’ve done stays at Disney’s Polynesian Village Resort, Grand Floridian, Contemporary Resort, BoardWalk Inn, and Yacht Club–all provided daily housekeeping consistent with what’s described above. (Note that these stays were on the hotel side of each resort–totally different ballgame on the DVC sides.)
We’ve also done stays at every single Value Resort and Moderate Resort during that time. We’ve done All Star Sports, Pop Century and Caribbean Beach each multiple times. At these resorts, service has consistently been every other day, as advertised.
I’ve also done many stays at Coronado Springs and Gran Destino Tower during that time, and would note that it generally offers near-Deluxe service. (This is no surprise–although not official, Disney aims to exceed expectations at Gran Destino because it caters to different clientele.)
As for what the service has entailed, it also has mostly been as advertised. Making beds, taking out trash, replenishing supplies like towels and coffee. There has been some tidying up of our stuff, but I would call it less comprehensive than many real-world hotels.
I can’t speak with authority to vacuuming or the cleaning of surfaces because we’re typically not doing things that would necessitate either or make it apparent when that had occurred–especially when I’m traveling alone. Although we have a toddler, she’s not really the crumb-y kind (yet?).
There have been a couple of times when it’s been clear that surfaces have been cleaned, but I’m not really sure one way or the other beyond that. (Hopefully readers can share their experiences.)
In addition to Coronado Springs, I also want to draw specific attention to All Star Sports, where both housekeeping and the guest experience have been especially (shockingly) good. During one of many stays there, a manager of the resort stopped me to inquire about the newly remodeled room and how things were going, generally.
She indicated that feedback on the new rooms at All Star Sports has been universally positive. Guest satisfaction is up and Cast Members prefer the new rooms, too. (One motivation behind many of the room updates has been making them easier and more efficient to clean.)
A lot of readers have shared their experiences with housekeeping during their stays at Walt Disney World, and those anecdotes are mixed. Some have reported that things are essentially back to normal.
Others indicated that housekeeping barely set foot in their room, except for the infamous safety/security checks. These people stated that not even the every other day services were occurring. Many also have shared that they didn’t receive any Mousekeeping at all without calling the front desk.
The middle ground of reader feedback more or less reflects the official policy–that housekeeping took out the trash and changed the towels, but not much else.
Our perception is that cleaning actually is more comprehensive in the Deluxe and Deluxe Villa Resorts (in addition to occuring daily), and faster and superficial in the lower tier-resorts. If you have experience with Walt Disney World Mousekeeping in the last two years, please share it in the comments.
Shortly after the original publication of this post, we also shared Housekeeping “Hassles” at Walt Disney World. Ironically, we have not experienced any of this issues in our stays since. That could simply be luck on our part–that does play a big role (just read the comments to that post with some regulars never having experienced the problems, and others having them with regularity).
There have been recent changes and more departure day issues (thanks to a new-ish My Disney Experience app feature for checking out), so it’s worth being aware of that new wrinkle to the housekeeping. Again, we have not had those problems firsthand and it does seem to us that the app feature has been fixed. (Knock on wood.)
Speaking of recent changes, another is that the ‘Hey Disney!’ Amazon Alexa device is now found in all hotel rooms at Walt Disney World Resort. This smart device can be used to make specific room requests, such as more pillows, towels, or coffee.
We’ve used it successfully for the purpose of such requests, which honestly felt like living in the future. Just asking a device for more coffee and having it delivered by a human shortly thereafter. When it works, it’s magic. When it works being the operative words.
We’ve also made a request that resulted in nothing happening. Perhaps we would’ve had similar (bad) luck when calling, but we now only use it if there’s no urgency on the request and we’re fine with trying again later. YMMV.
We’ve done many third-party hotel stays in the United States and internationally in the last few years. Our perception is that things are likewise improving at real world hotels.
Across the board, our experiences in Anaheim have been consistent with Walt Disney World resorts. However, Anaheim is also a unique market–with a lot of parallels to Central Florida–so I’d stop short of generalizing our experiences in Southern California to the whole industry as a whole. (Las Vegas is probably also a similar story, but I’m not sure about other domestic destinations.)
In Anaheim, it’s been common for housekeeping to be every other day or only “upon request,” especially at budget and family-friendly hotels. At many of these hotels, we’ve noticed garbage outside other guest rooms in the hallways, and even that sometimes sits there for hours.
It’s also more common for hotel chains to give the option to decline housekeeping across-the-board upon check-in, which some chains used to offer as an incentive. Notably, Marriott eliminated its “Make A Green Choice” program, which gave Bonvoy members the option to receive 500 points for each day they declined housekeeping.
We were big fans of this, and always took advantage. We’re not trying to single out that brand as some sort of anti-Marriott agenda; they’re not the only chained brand hotel to quietly do away with its incentives for declining housekeeping. My guess is that hoteliers realized they could get away with cutting that bonus under the guise of health safety and just never brought it back.
Similarly, Walt Disney World had been offering gift cards as part of the “Service Your Way” program for those who declined housekeeping at select resorts. This did not return when the resorts reopened, presumably removed with the same underlying motivations as other hotel operators.
Disney’s “Service Your Way” offer started a few years ago. It was one of the rare perks that got better as time went on, as Disney increased the dollar amount to entice more guests to decline housekeeping. We also always took advantage of this, and there were some occasions–like when booked in tandem with Free Dining–where it felt like one of those “there’s gotta be a catch?!” things. Disney was practically paying us to stay there.
Of course, there was a catch and none of these hoteliers were offering points or cashback for their purported reasons of environmentality or customizable service. Its motivations were purely economic, just like a lot of recent changes that offer coincidental environmental or other benefits.
While I cannot speak to Marriott or chains in other markets around the country, Walt Disney World’s motivation was staffing shortages. Even from 2017 through early 2020, the company was having tremendous difficulties hiring and retaining housekeepers. College Program participants were offered incentives to change roles, there were multiple job fairs, hiring bonuses, and wage increases–but the shortages persisted.
As you’re undoubtedly aware if you’re read this blog at all, staffing shortages for many roles have only gotten worse, and housekeepers are one specific role that is always advertised for job fairs and hiring bonuses.
There are currently open positions on Disney Careers for full-time and part-time housekeepers with a starting rate of $23 per hour. This is actually higher than many frontline Cast Members in non-tipped positions (although some guests elect to tip housekeepers, it’s classified as a non-tipped position).
When it comes to the role expectations of housekeepers, the job listing indicates that they’re expected to clean 14-22 rooms per shift. (Anecdotally, we’ve heard that it’s usually at the higher end of the range–at least during higher occupancy times.)
They also “clean and sanitize Guest rooms by cleaning floors, making beds, emptying trash and recyclables, electronics, telephones, windows, mirrors, glass, dusting all surfaces, clean and disinfect bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with proper chemicals.”
The reasons for the aforementioned labor shortages are multifaceted. I won’t pretend to understand all of the nuances of the labor market for housekeepers in Central Florida, but I’d hazard a guess that there are few key factors at play.
They have been further exacerbated by the United States having an aging population, and many baby boomers have left the labor force entirely in the last several years. All of this makes the housekeeper shortage one that higher wages alone cannot resolve. However, there are a couple of significant issues that often get overlooked.
First, legal immigration to the United States has slowed down considerably. This alone leaves the country with a shortfall of over 2 million workers. This is of particular relevance for housekeeping roles, as they were disproportionately filled by immigrants. Legal immigration returning to previous levels would likely have the biggest impact on addressing the housekeeper shortage, but that seems unlikely to occur.
Second, development around Central Florida has exploded during that same span of time. I’m not going to crunch the numbers on how many hotel rooms have been added to the Orlando market during that time, but it’s easily tens of thousands.
Hotels aren’t the only thing that has been built. Residential construction has also exploded, with huge swaths of undeveloped land now filled by seas of subdivisions.
With more homes comes more demand for maids and residential home cleaners. In my cursory research, it appears those positions pay more than Disney. I’m also going to go out on a limb and guess they’re lower stress.
Ultimately, all of this is why I’m skeptical that housekeeping will ever return 100% to its pre-COVID normal. Not just at Walt Disney World, but for the U.S. hotel industry as a whole.
One expectation is that the degree of service will vary with occupancy and load levels. Guests who travel during the off-season or stay at unpopular hotels are probably more likely to encounter regular and comprehensive cleaning.
It’s also possible that housekeeping upon request becomes the industry standard going forward. However, the days of consistent and unsolicited housekeeping–or an economic incentive for declining it–are probably gone for good.
Finally, it’s possible that Walt Disney World will institute more changes, and Mousekeeping service becomes a way of segmenting among the various tiers of resorts even more. Which is to say that in the future it might not be offered period at Value Resorts and only lightly at Moderate Resorts. We’d expect daily service to continue being the standard at Deluxe Resorts and other luxury hotels.
This would be a way of addressing housekeeper shortages and also guest demand for daily room cleaning. Probably not a popular way among guests, but one that could make sense to the company if these shortages persist and costs keep rising. Wages have already increased significantly for housekeepers in the last few years, and even so, Walt Disney World still has trouble filling those open positions. So although things have returned to normal with housekeeping, it seems appropriate to append “for now” to that.
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YOUR THOUGHTS
What have been your recent experiences with housekeeping at Walt Disney World–and beyond? Think housekeeping reductions are another cost-cutting measure by Walt Disney World, or agree that there are externalities that’ll make it difficult to restore housekeeping? Any questions we can help you answer? Hearing your feedback–even when you disagree with us–is both interesting to us and helpful to other readers, so please share your thoughts below in the comments!
Both Marriot and Hilton removed daily housekeeping without request from all but their top-end luxury brands last summer. I’m not sure when Wyndham moved to “minimizing housekeeping services unless requested” but if those three continue to do so, it’s unlikely that Disney will move away from what may be the new industry standard.
Interestingly, in early October I was unable to pay for daily housekeeping at Saratoga Springs. That used to be an option for DVC units.
I haven’t ordered room service since Covid, but in the past when we did we were specifically told by the CM that brought our food to leave the food tray in the hallway. They said the general procedure is that they circle back to the room a few hours after room service is delivered to collect discarded trays.
We stayed at Poly for 10 days between Veterans’ Day and Thanksgiving. It was busy, but not ridiculous. We prefer to ask for housekeeping as needed, HOWEVER, the advertised tasks and frequency per the hotel information was incorrect. We opted to keep the Mousekeeping since we were told that it only included service every other day wherein housekeeping would come in to swap towels, remove trash, refill consumables (soaps/coffee/cups/etc.) and perform “light sweeping.” I had to hunt people down on Day 4 and again on Day 8 for trash removal, new towels and cups. The combo of hard surface floors + sand + 7 year old is not survivable for more than 2 days without a broom. I had no broom. And–apparently–neither did Mousekeeping. Our floor was not lightly swept. It was as if housekeepers did a Kamakazi dash for the trash and dumped towels on our beds on the way out and even then, only if I requested the Previously Requested, yet supposedly-standard-if-you-don’t-opt-out service. I think “Disney” doesn’t care.
We were just at Universal early December, stayed at Hard Rock. Housekeeping came everyday to swap out the towel for clean (if they were left on the floor as a sign), made the beds, did trash and replenished coffee/tea fixings. Never a question or problem about it. Not sure if it is true of all the Universal Resorts, but you can opt in to txt messaging so you can keep in touch and ask questions or even ask for things such as extra towels or coffee/creamer (which we did). Also used it to ask what park had early park admission the next day. Super helpful and nice. And loved that when they signed off from the text it said ‘rock on!”.
We stayed at Beach Club in October 2021 and by day 4 had to call for more towels and for someone to empty the garbage that was piling up. They did come after we called and then told us we were scheduled for the next day (day 5) as part of our regular “every other day” schedule, so they came again the next day after not coming for the first 4 days? I think most guests would be fine with every other day if they actually stuck to that!
On a separate note, we stayed in Las Vegas in December (Bellagio) and our room was serviced every day – beds made, trash, bathrooms, etc.
We finally took our big family trip last May. We had a 3 bedroom at BLT, took a ton of points but it was to be a special trip. (Having to delay from May 2020 ended up costing a great deal as one grandgirl turned 3, but this wasn’t Disney’s fault.) We had to wait for our room…and couldn’t change clothes for our 8:00 dinner at the Wave. We were trying to be understanding, but when we finally got in, our place looked like it literally hadn’t been touched. We had trouble with the dishwasher not working at all, and with the microwave ….when we called housekeeping they kept promising to come. Then they would come and leave tools and parts scattered, and the job unfinished. This went on for several days with nothing touched. Finally, my husband got a message through to the head of BLT asking for help. She called, apologized and presto! Things were fixed, and they gave us 2 free 3 bedroom rooms for the future. (Not at BLt.
=) ) I understand things are tough, but I was surprised by the not finishing a job for several days with no explanation or warning. Plus, our kitchen was pretty much unusable, which was very unfortunate as we were going to save a bit by cooking. One maintenance worker said things were crazy, with communication broken down which made perfect sense.
My husband and I were at SS in September, and everything was great. It was just unfortunate our special trip was so difficult. But they were trying to fix things once we reached the right person.
That is awful!
For what it’s worth–and not that it makes things any better–but BLT is in rough shape across the board. They cut corners, and that’s really starting to show. The location is unbeatable, but if you get a beat-up room with broken appliances or furnishings…it’s not so great.
This mostly bums me out because they’ve removed the incentive. We travel a lot, and have stayed in a large variety of locations over the last few years- rural, touristy, cities, hotels off the interstate. This has been a universal change everywhere, and one we actually appreciate. I can make my own bed and we already keep our rooms neat – I appreciate not having someone coming in the room regularly if it’s less than a week, so this is a welcome change for my family. I agree with you, it certainly looks like the norm moving forward – it’s shrinkflation, the hotel equivalent of charging the same for a narrower cereal box!
We share your perspective, but also travel light and don’t have kids.
FWIW, they’re calling this “skimpflation.” Same idea! https://www.npr.org/sections/money/2021/10/26/1048892388/meet-skimpflation-a-reason-inflation-is-worse-than-the-government-says-it-is
I know I am in a tiny minority in saying this, but I am happy with reduced housekeeping and hope that it becomes the norm in hotels. Even aside from the environmental/health issues related to excessive cleaning, daily housekeeping service can be disruptive to a hotel stay. I have young children, and it always used to worry me that room cleaning would occur at the same time as our children’s naps or downtime. Since the pandemic, we have only been staying in vacation rental homes, and I love having the place entirely to myself, without worrying that someone will need to enter. I understand that Disney, and other hotels, perform security checks, but those are necessary for a different reason and are much shorter and less invasive than a room cleaning.
Are Disney mousekeepers permitted to accept tips left in a labeled envelop in the room?
“Are Disney mousekeepers permitted to accept tips left in a labeled envelop in the room?”
Yes. Mousekeeping is one of the few non-tipped positions that can accept gratuity.
We did a split stay between Port Orleans Riverside (5 nights) and Royal Pacific (Universal- 3 nights) in Nov. POR we had housekeeping twice- switch of towels and removal of garbage. No making of beds or restocking of coffee, etc., which was disappointing. On our check out day, they were knocking on the door at 7:30 a.m. and I kindly told them we wouldn’t be leaving until 11. I know they are stretched thin, I get it, although the front desk person at POR mentioned they only had five buildings occupied. We barely saw any guests near our building the whole time we were there – it was a ghost town. We are not messy people, but 4 people make more than a teeny trash can of garbage. And we would have happily taken it out ourselves but they didn’t have any garbage bags. On the flip side, RP had daily housekeeping, full cleaning service. Likely because occupancy was lower but STILL. Coming back to a clean room with a freshly made bed is WHY you get a hotel room vs. vacation rental. We also were at Caribbean in Dec 2020, Contemporary in Jan 2021, and housekeeping was much better (but again, lower occupancy).
We have had several of those 7:30 am knocks in the last year at Walt Disney World. I’m up every morning by 6, so it’s never an issue for me, but I’m nevertheless surprised that they’d start so early. A lot of people are probably still sleeping then.
Thanks for sharing your story from Riverside–very interesting. Disney’s approach there doesn’t make a ton of sense.
I’ve been wondering the role that split stays play in the overall current housekeeping situation (and don’t get me wrong, I love split stays!). Over the past two years room inventory has been low while demand remains high, and it’s been harder to book a long consecutive stay at one hotel, especially in the DVC community. It seems that, by choice or not, many DVC travelers are now splitting a weeklong vacation among 2-3 hotels instead of staying put in one place. Which would mean that room turnover cleanings have increased significantly on top of an existing labor shortage and the other factors you mention, Tom. I’ve tried to keep this in mind during our trips over the past two years when we’re waiting for our room to be ready past 4 pm (as my mom always said, “pack your patience.”)
When it comes to DVC rooms, I think you’ve hit the nail on the head.
For regular hotel rooms, I think Disney is taking a full day to turn over those rooms most of the time due to staffing. Which is a big part of the reason why so many hotels are sold out–because they’re not booking anywhere close to 100% capacity/occupancy.
I stayed at Saratoga Springs for 8 nights in December, and since I was working from the room I can say for certain that mousekeeping stopped by each day. They didn’t perform a full service, but they removed trash and recycling and provided for any needs or requests – including a huge stack of pillows for the murphy bed.
It always seemed wasteful to me back when housekeeping performed full service every day pre-pandemic. I traveled a lot for conventions, and would usually hang the ‘do not disturb’ sign on my door so that they’d leave the room alone. I’m honestly glad for this shift, as I don’t like the idea of other people in my space once I assume the room.
While I don’t agree that housekeeping is a right that should be expected, I do believe it is something that families should be able to request as needed. I also get the frustrations that *not* needing the service does not get me any discounts. IMO, I’d be happy if Disney just moved to the DVC method for all resorts (cleaning every 4 days) and charged everyone slightly less for the room. But…with demand being what it is, I don’t expect to see any price decreases, and…so, instead, I hope they just pay the housekeepers a good fair wage for the work and stress them out a little less.
I think this is a totally reasonable perspective and probably one shared by a lot of people.
That’s part of why cutting the incentives for declining housekeeping surprise me, as the inability to service and turn over rooms is a big part of why so many hotels–not just Disney–are operating below capacity. If offering 500 points or $5-10 helps ease the burden enough to book more rooms, isn’t that a net positive for everyone?
I think there’s confusion with this. We were at the cabins for 10 nights and housekeeping never came. We had to call for towels, ask for a broom, the floor was so dirty it was making our socks black eve though we made sure to take our shoes off. it was definitely a little disappointing since I keep my house clean and dont expect my vacation to be dirtier than I keep my house.
Perhaps this comment should be saved for the annual Airing of the Grievances, but since that’s almost a year away I’m just going to say what needs to be said now. I wish guests would stop pushing their trays of food/garbage out into the hallways. Nobody wants food and dirty dishes lingering in their room, but when it’s shoved out into the hall, you make a “you problem” everyone else’s. Please and thank you.
That’s a good one. I think the hotels should come up with a solution to this, but it definitely is unpleasant to walk down a hallway full of food waste and empty cases of beer.
Long before the pandemic, Disney did not want to clean rooms and they were offering money if housekeeping was declined. I never declined. I believe they are using the pandemic as an excuse not to clean. As for cleaning the room thoroughly before you arrive, that is a fabrication. On our trip to Disney in March staying at AoA, there was dirt, dust and aluminum foil under the bed. My daughter has allergy induced asthma. Even though I complained every day and requested the room be cleaned for medical reasons (I brought down a wash cloth showing the dirt under the bed), nothing was done. I finally asked for a mop! It came with a housekeeper attached. My last trip in December, I brought my own Swiffer Wet Jet and we cleaned the rooms ourselves — there was dog hair all over. I did not realize AoA was a resort that welcomed dogs, but that is a whole other story.
We stayed a week in December at CBR and Housekeeping didn’t do anything. They gave me towels (only because I asked for them) but they didn’t take old towels, wipe anything or vacuum. I was shocked that they did so little. Let me say we are NOT messy but by the end of the week we noticed bugs and little flies in our room. It was a major deterrent to come back before they straighten that out.
Manny,
Unfortunately, like other hoteliers Disney has chosen to remove traditional housekeeping services in lieu of the pandemic and before that the environment.
This is basically cost cutting and staff issues in the background. I question spending 1k a night at the Grand California lodge without receiving the services of such.
I get the low end resorts such all star bottom of the barrel which caters to a bed after the park, but a view of the Savanah has me staying in the room and as such want the services such as my bed made.
Now Disney is also tying certain services to only Deluxe resorts which should effectively piss people off more.
We’ve had a mixed bag of daily vs. every other day housekeeping during our travels post 2020. I don’t think the industry will return to a standard of daily cleaning ever, because why would they? I’m not a fancy person (when camping I prefer a hammock vs. a tent for simplicity), but when on vacation I really enjoy not having to make the beds. There is something about not having to do the chore I do every single day that makes me think vacation vs. real world. I guess we all have our things.
Regardless of the staffing problems, it grinds my gears that companies are more than happy to highlight how cost increases have impacted pricing, and therefore they must pass it on to the customer. However, the inverse is never true. It’s maddening.
A very comprehensive article!
We visit Disney ( Florida) several times a year usually staying 10 to 12 nights. Our last visit was July (2021) at a WDW deluxe hotel. Housekeeping was not the best. Since we were staying 9 nights I requested that the bathroom be cleaned. Actually argued with the housekeeping manager that you don’t not clean the toilet for 9 days! At day 4 a housekeeper showed up and said she’d go over the room but I had to wait on the balcony. My opinion… if you don’t provide the service charge less. Another money grab on Disney’s part.
Since July we have traveled internationally and to Washington DC where our hotels provided full housekeeping every day.
Hate to be a constant pessimist and I do think that this is more a result of the labor market/pandemic but I wouldnt be the least bit surprised if this is an add on fee that they try and monetize going forward.
We went thanksgiving week and the service was every other day, trash and towel at bay lake tower.
We are very down on Disney as our entire experience this last trip was our worst and even my kids don’t want to go back. That’s sad.
our last trip in fall 2019 we opted out of housekeeping for the gift card and it was the best decision. they dropped off tons of towels when we would call and tons of whatever was needed. getting a gift card was great, not surprised that’s another perk gone.