Disney World Ends Facial Recognition Test
Walt Disney World tested new facial recognition technology for park entry at Magic Kingdom. In this post, we’ll share photos and video of our experience with the new contactless tech, thoughts on Big Brother fears & privacy concerns, and more. (Updated May 3, 2021.)
Let’s start with official details, per DisneyWorld.com and signage outside the gates at Magic Kingdom. According to that, this is a facial recognition technology pilot program tested at Magic Kingdom. It’s one of many “innovative and convenient ways” to improve the guest experience, especially with a shift in focus to more touch-less experiences in the future.
Walt Disney World’s limited test of facial recognition software to enter Magic Kingdom captures an image of a guest’s face, converts it into a unique number, and then associates that number with the form of admission (MagicBand, physical ticket, MagicMobile) used for park entry.
May 3, 2021 Update: Roughly a week after extending the test indefinitely, Walt Disney World has quietly ended the facial recognition test for park entry. All equipment has been removed from the turnstiles at Magic Kingdom, signage is gone, and even the official website offering details about the test has been removed.
Cast Members at Magic Kingdom are advising that the test is completed, and the program is being evaluated for future use (or not) around Walt Disney World. In the past, we’ve seen other tests conclude and then be rolled out widely, whereas others have fizzled out, never to reappear again in any form. Only time will tell which is the case with the facial recognition test.
In any case, here’s how the system worked, and potentially will work again in the future…
Step 1: Enter the Facial Recognition Technology Test Lane
When you’re ready to enter the park, simply enter the lane designated for the test program.
Step 2: Remove Accessories, But Keep Your Face Covering in Place
Please take off any hats, visors or sunglasses before you approach the facial recognition test zone. Your face covering must remain on at all times.
Step 3: Face the Camera
Once in the facial recognition test zone, stand facing the camera and then position your valid park admission or MagicBand close to the scanner to activate the technology. The technology will capture an image, which will be converted into a unique number that will be associated with your valid ticket media.
Walt Disney World also notes that the security, integrity, and confidentiality of your information are extremely important to the company. Disney indicates that it has implemented technical, administrative, and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification. Please be aware that, despite best efforts, no security measures are perfect or impenetrable.
Images and the associated unique numbers captured for the facial recognition technology test will be discarded within 30 days after the test concludes. Walt Disney World will not share the images and unique numbers captured for this test with third parties.
Above is a video we took entering Magic Kingdom via facial recognition. It’s pretty straightforward.
Apologies for the jerkiness, obviously it’s a bit difficult to go through the process of entering the park while recording at the same time. Omitted from the video is the on-screen prompt, which replaces the “touch ticket or MagicBand” once you’ve done that.
Unsurprisingly, this has already proven controversial among Walt Disney World fans. The objections are more or less what you’d expect, along the lines of past Big Brother concerns about Walt Disney World. That’s always somewhat amusing coming from people using the internet, where a few companies have voluminous data about behavior that most people would find inconceivable. It’s particularly ironic when people voice said fears on Facebook, of all places.
I’ve been around the fan community long enough to remember when the controversy of the day about MagicBands was how Walt Disney World would use them to track guests and use that for nefarious purposes. Now, fans are upset at the mere possibility that MagicBands might be phased out. (As discussed here, that’s unlikely to happen anytime soon.)
More recently, there have been concerns about the travel industry and health privacy. In our view, the distinction between this and something like a vaccine passport (which now seems unlikely at Walt Disney World, for what it’s worth) is that this is technology Disney might already been using anyway without your knowledge. Now it’s just being deployed in a way that’s advantageous to guests.
Facial recognition technology is fairly ubiquitous, and its utilization in public settings and at private businesses might surprise people. We don’t know the degree to which Walt Disney World is already using facial recognition, but sophisticated surveillance systems have been in place for years. Casual guests may not notice them, but there are cameras all over in the parks. It’s one of those things that once you start noticing them, you spot them everywhere.
Privacy concerns and apprehensions about the misuse of facial recognition technology are absolutely valid. However, it’s possible to hold those beliefs while also being cognizant of the reality that, to a large degree and on a societal level, that ship sailed long ago. (Arguably, back in September 2001—keep in mind that the true life documentary, Minority Report, came out the very next year.)
At this point, it’s mostly a question of companies will quietly use this tech solely for their advantage or offer some of the upside to customers, as well. People voicing frustration on social media is not going to have the desired effect. Those complaints will make companies like Disney more discreet about what they’re doing, but it will not stop them from using this kind of tech. It’s possible to dislike facial recognition while accepting that it’s an inescapable part of our lives; we might as well take advantage of its upsides if we’re stuck with its pitfalls.
Now, this also isn’t to say facial recognition technology is infallible or Walt Disney World will deploy it flawlessly. We’ve been around the block enough with Walt Disney World and technology infrastructure to know better. Cheap shots at Disney IT aside, it’s fair to point out they have also done a lot post-reopening that has dramatically improved the guest experience.
In fact, three of those things made our “Best of” List for Last Year at Walt Disney World. In particular, contactless security screening is a huge improvement that has made park entry smoother, dramatically improving first impressions of the arrival experience. We are huge, unequivocal fans of that.
With that said, our experience participating in the facial recognition park entry pilot program at Magic Kingdom went pretty well. Of course, this was literally the first day and we entered in mid-afternoon when demand was low and there was literally no one else in line. The system hasn’t exactly been put through its paces, and a truer test–both of the upside and downside–will come on crowded days with attendance back to normal levels. In particular, it’ll be interesting to see whether this has any issues the next time there’s a system-wide outage with Walt Disney World’s technology infrastructure.
Ultimately, although we find the societal implications of facial recognition technology and its use on a national level a bit unsettling, that’s a public policy issue beyond the scope of this post. Setting that contentious topic aside, we’re on board with just about any guest-facing Walt Disney World technology initiatives that reduce friction. As such, we are cautiously optimistic that this will be another such enhancement. This could be the second half of improvements to the arrival experience, proving immensely valuable when crowds pick back up.
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Your Thoughts
What do you think of Walt Disney World using facial recognition technology for park entry? Do you expect this to spread beyond Magic Kingdom and become a permanent feature, or think it’ll fizzle out? Will you utilize this if it’s more efficient or avoid it due to privacy concerns? How do you feel about Walt Disney World’s post-reopening track record with contactless technology solutions? Do you agree or disagree with our commentary? Any questions we can help you answer? Hearing your feedback–even when you disagree with us–is both interesting to us and helpful to other readers, so please share your thoughts below in the comments!
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Love it! They can screen for sex offenders and keep them the hell out of our parks!
Not a fan.
Just read an interesting NYT article about a company with newer, highly accurate facial recognition technology. (The data it draws from is controversial re: public v private ownership.) Obviously, there is a lot of controversy around this topic, but, as you said, it’s already ubiquitous…here and many other places around the world. This ship has sailed. I agree that the question is now how do we also get some benefits from it? I don’t like it, but it’s happening. I do wonder if Disney can handle it though. As long as it doesn’t slow me down when I’m trying to enjoy my vacation because the reliability of their IT dept doesn’t instill a lot of confidence.
I have specific issues with this. We are a military family and I feel incredibly uneasy about having our faces in a potentially insecure database of a private company. Disney has a special ticket designation for the military/DoD employees. A data breach could have pretty serious national security consequences.
Interesting article! I am curious how that will play with the public, especially although people willing sign over their data for (input service here: apps, websearches, etc), they don’t like knowing that they are being collected on!
I am curious if there is a difference with what they were collecting. I doubt it differs from the data they were already collecting from magicbands.
I wonder how this works with twins? I have identical twin boys and with masks on I’d doubt if the technology could see the difference,
ROFL
“ It’s particularly ironic when people voice said fears on Facebook, of all places.”
I find it interesting that they are just announcing this now. A few years ago we were entering one of the parks and my magic band (or maybe it was a card?) didn’t seem to want to work. They had me step aside and wait for a few minutes and then cleared me for entry. I asked how they fixed it and they said they were able to match it to my face from me going to a different park the day before. So it seems to me they’ve been doing this for a while already, we just didn’t know about it.
Disney certainly is becoming a Big Data/surveillance company. There is much data Disney can derive from a photograph. And under current law, you can not meaningfully restrict their use or sale of that data.
Facial recognition constitutes an intrusive search by Disney, and should be banned by statute.
It doesn’t technically constitute an intrusive search, as I am sure when you enter the parks, book a room, or whatnot, in the description guests agree to it. It is the same as when individuals get mad about an app, telephone company, bank, social media, credit card company, internet search engines, and all other data/tech driven mechanisms that collect and utilize data. It is legal, since the individual legally signs away their right to the data by visiting the park, staying at a room, utilizing their app, etc. Also, it is private property. They aren’t conducting an intrusive search in your house, you are visiting, willingly even, their facility, thus agreeing to their rules.
However, the debate comes down to is it ethical. Legality and ethicality are two totally different debates. Legality doesn’t constitute ethicality. So while it may be perfectly legal, it may strike individuals as unethical (or ethical depending how you argue!)
Two interesting articles on the subject:
https://www.businessnewsdaily.com/10625-businesses-collecting-data.html
https://www.cnbc.com/2019/02/07/privacy-policies-give-companies-lots-of-room-to-collect-share-data.html
I am all for face recognition unless it sucks. That is, let’s say it recognizes me as some terrorist and have me arrested, or it doesn’t recognize me at all every time and I have to go through some lengthy backup process, or it doesn’t recognize me because of bad hair day and makes me buy another ticket, or it takes forever to recognize people and there’s a big line backed up, or any other way that it can suck. If it works as good or better than the fingerprint scan, then I welcome the improvement.
Am I missing something? I don’t see how this improves the guest experience. I work in an office building and you can enter either by facial recognition or swiping a card, and they seem pretty similar as far as efficiency. You kind of have to pause and look directly into the camera, and it sometimes takes a while to recognize you, which is about the same as swiping a card that you sometimes have to try twice. I don’t see how this is any better than a MagicBand (which is also touchless).
Edit: The one consistent pro I hear in the office is people who use the facial recognition like not having to pull a card out of their wallet/purse, but the MagicBand is already on your wrist and easily accessible.
if the magicband is still in place perhaps it is for the sake of redundancy. i can only assume its about confirming your identity and/or validating that your purchased a ticket to enter the park, so maybe one day the time will come where the facial recognition is so robust, you can take a picture of yourself before leaving home, and your face is your entry pass to all the parks. no more cards, no more magic bands, no more pulling out phones. now THATD be pretty slick…in 20 yrs or something lol
I think the purpose is to replace the finger scan, not to replace the MagicBand. This is scanning your face and matching it to your ticket, i.e., MagicBand. This is not going to allow you to enter a park merely with facial recognition. It’s just to make sure that the person using the ticket media (MagicBand, etc.) is the person to whom the ticket belongs. Remember, you always had to scan your finger in addition to your MagicBand before, but the reduction of touching in the time of Covid removed that.
Six Flags has been doing it for a number of years. We had annual passes and they took our pictures the first time we went into the park.
Great commentary on this “new” (or at least new for Guest-facing) tech. My husband and I are looking forward to piloting it as well on our trip in two weeks!
I would hope they have security cameras everywhere at WDW. They’re in most every store and business and for good reason. But what is this “Magic File” that you refer to?
Disney already tracks guest data, from how long you take between bathroom breaks to what foods you order, what rides you like, etc. At this point, let them add my face to the data. They already have my fingerprint, personal info, income level, internet browsing history, and more! What’s one more thing?
I remember the first time I was in line for Rock N Roller Coaster and saw my name and hometown on a digital poster in the queue. It took me a second to realize they were pulling my data from my magic band using nearby sensors.