What’s Up with Housekeeping at Disney World Resorts?
Whenever Walt Disney World resort cutbacks come up, readers complain or ask about scaled back or missing hotel housekeeping. Specifically, whether it’s returned to normal, if there’s daily cleaning, and what can be expected of mousekeeping. This answers with official policies, our experiences, what readers have shared, and more.
As you might recall, Walt Disney World instituted a range of health safety protocol back when the resorts started to reopen. Disney released operational changes and policies for its resorts, reflecting all of this. One thing that covered was resort cleaning, which would be both enhanced or scaled back, depending upon the circumstances.
A lot of attention was paid to surfaces throughout the parks, resorts, and even guest rooms. Prior to arrival, rooms were cleaned comprehensively, with deep-cleaning to surfaces and floors. During stays, only light housekeeping was performed occasionally. Obviously, a lot has changed since then–both in terms of Walt Disney World’s official policies, which are largely back to normal, and what guests experience from Mousekeeping.
With that said, here are the current housekeeping policies at Walt Disney World:
- Deluxe Resorts – Daily full housekeeping service.
- Deluxe Villas – Guests paying cash rates to stay at Deluxe Villas (DVC Resorts) will receive daily full housekeeping service.
- The Cabins at Disney’s Fort Wilderness Resort (DVC Resort) – Unlike other Deluxe Villas, cash guests at the Cabins at Fort Wilderness will receive housekeeping service every other day unless you are using Disney Vacation Club Member Points or a DVC Member discount.
- Moderate Resorts – Full housekeeping service every other day.
- Value Resorts – Full housekeeping service every other day.
- Disney Vacation Club Resorts – Guests staying at DVC resorts on points will receive trash and towel service on the fourth day. If staying more than 8 nights, full housekeeping service is offered on the fourth day followed by trash & towel service on the eighth day. Disney Vacation Club Members and their guests may purchase additional housekeeping service by visiting the front desk or contacting housekeeping via their in-room phone.
Full housekeeping service includes: making the bed, replacing towels and amenities, cleaning the bathroom, emptying the trash and recycling, and tidying the room by dusting, wiping counters, and vacuuming (as necessary).
There are a few of additional options and policies pertaining to Walt Disney World housekeeping services:
- If you wish to decline housekeeping service at any time during your stay, you can opt out by speaking with a Cast Member in person or by placing the “Room Occupied” sign on your door. Please note that the opt out feature is no longer available during the online check-in process.
- If there is more than one room on your reservation and you choose to decline service, your selection will apply to all rooms on the reservation.
- If you require additional housekeeping amenities or have specific housekeeping requests, please visit the Front Desk or contact Housekeeping via your in-room phone.
- Walt Disney World reserves the right to enter any room at a Disney Resort hotel for maintenance, safety, security or any other purpose, even if the Room Occupied sign is displayed on the room door. (More on this below.)
Although Mousekeeping has largely returned to normal (at least officially), it comes against the backdrop of Walt Disney World continuing to deal with housekeeper shortages as of late 2025. These are likely to be a problem for a while–perhaps forever–and this impacts the actual guest experience with housekeeping at Walt Disney World (more on that in a bit).
We stay at Walt Disney World at least once per month, and have done over a dozen multi-night stays in the last ~8 months at Walt Disney World. In the last 2+ years since housekeeping returned to normal, we’ve logged more stays than I can count–probably around 40. (It’s not nearly that many trips–we do a lot of split stays.)
Accordingly, we have a ton of recent firsthand experience with Mousekeeping during our stays at Walt Disney World. The biggest thing we’ve noticed is far more consistency with cleaning in the last couple of years. Prior to that, I would’ve described housekeeping as hit or miss at Walt Disney World.
On the Deluxe Resort end of the spectrum, we’ve done stays at Disney’s Polynesian Village Resort, Grand Floridian, Contemporary Resort, BoardWalk Inn, and Yacht Club–all provided daily housekeeping consistent with what’s described above. (Note that these stays were on the hotel side of each resort–totally different ballgame on the DVC sides.)
We’ve also done stays at every single Value Resort and Moderate Resort during that time. We’ve done All Star Sports, Pop Century and Caribbean Beach each multiple times. At these resorts, service has consistently been every other day, as advertised.
I’ve also done many stays at Coronado Springs and Gran Destino Tower during that time, and would note that it generally offers near-Deluxe service. (This is no surprise–although not official, Disney aims to exceed expectations at Gran Destino because it caters to different clientele.)
As for what the service has entailed, it also has mostly been as advertised. Making beds, taking out trash, replenishing supplies like towels and coffee. There has been some tidying up of our stuff, but I would call it less comprehensive than many real-world hotels.
I can’t speak with authority to vacuuming or the cleaning of surfaces because we’re typically not doing things that would necessitate either or make it apparent when that had occurred–especially when I’m traveling alone. Although we have a toddler, she’s not really the crumb-y kind (yet?).
There have been a couple of times when it’s been clear that surfaces have been cleaned, but I’m not really sure one way or the other beyond that. (Hopefully readers can share their experiences.)
In addition to Coronado Springs, I also want to draw specific attention to All Star Sports, where both housekeeping and the guest experience have been especially (shockingly) good. During one of many stays there, a manager of the resort stopped me to inquire about the newly remodeled room and how things were going, generally.
She indicated that feedback on the new rooms at All Star Sports has been universally positive. Guest satisfaction is up and Cast Members prefer the new rooms, too. (One motivation behind many of the room updates has been making them easier and more efficient to clean.)
A lot of readers have shared their experiences with housekeeping during their stays at Walt Disney World, and those anecdotes are mixed. Some have reported that things are essentially back to normal.
Others indicated that housekeeping barely set foot in their room, except for the infamous safety/security checks. These people stated that not even the every other day services were occurring. Many also have shared that they didn’t receive any Mousekeeping at all without calling the front desk.
The middle ground of reader feedback more or less reflects the official policy–that housekeeping took out the trash and changed the towels, but not much else.
Our perception is that cleaning actually is more comprehensive in the Deluxe and Deluxe Villa Resorts (in addition to occuring daily), and faster and superficial in the lower tier-resorts. If you have experience with Walt Disney World Mousekeeping in the last two years, please share it in the comments.
Shortly after the original publication of this post, we also shared Housekeeping “Hassles” at Walt Disney World. Ironically, we have not experienced any of this issues in our stays since. That could simply be luck on our part–that does play a big role (just read the comments to that post with some regulars never having experienced the problems, and others having them with regularity).
There have been recent changes and more departure day issues (thanks to a new-ish My Disney Experience app feature for checking out), so it’s worth being aware of that new wrinkle to the housekeeping. Again, we have not had those problems firsthand and it does seem to us that the app feature has been fixed. (Knock on wood.)
Speaking of recent changes, another is that the ‘Hey Disney!’ Amazon Alexa device is now found in all hotel rooms at Walt Disney World Resort. This smart device can be used to make specific room requests, such as more pillows, towels, or coffee.
We’ve used it successfully for the purpose of such requests, which honestly felt like living in the future. Just asking a device for more coffee and having it delivered by a human shortly thereafter. When it works, it’s magic. When it works being the operative words.
We’ve also made a request that resulted in nothing happening. Perhaps we would’ve had similar (bad) luck when calling, but we now only use it if there’s no urgency on the request and we’re fine with trying again later. YMMV.
We’ve done many third-party hotel stays in the United States and internationally in the last few years. Our perception is that things are likewise improving at real world hotels.
Across the board, our experiences in Anaheim have been consistent with Walt Disney World resorts. However, Anaheim is also a unique market–with a lot of parallels to Central Florida–so I’d stop short of generalizing our experiences in Southern California to the whole industry as a whole. (Las Vegas is probably also a similar story, but I’m not sure about other domestic destinations.)
In Anaheim, it’s been common for housekeeping to be every other day or only “upon request,” especially at budget and family-friendly hotels. At many of these hotels, we’ve noticed garbage outside other guest rooms in the hallways, and even that sometimes sits there for hours.
It’s also more common for hotel chains to give the option to decline housekeeping across-the-board upon check-in, which some chains used to offer as an incentive. Notably, Marriott eliminated its “Make A Green Choice” program, which gave Bonvoy members the option to receive 500 points for each day they declined housekeeping.
We were big fans of this, and always took advantage. We’re not trying to single out that brand as some sort of anti-Marriott agenda; they’re not the only chained brand hotel to quietly do away with its incentives for declining housekeeping. My guess is that hoteliers realized they could get away with cutting that bonus under the guise of health safety and just never brought it back.
Similarly, Walt Disney World had been offering gift cards as part of the “Service Your Way” program for those who declined housekeeping at select resorts. This did not return when the resorts reopened, presumably removed with the same underlying motivations as other hotel operators.
Disney’s “Service Your Way” offer started a few years ago. It was one of the rare perks that got better as time went on, as Disney increased the dollar amount to entice more guests to decline housekeeping. We also always took advantage of this, and there were some occasions–like when booked in tandem with Free Dining–where it felt like one of those “there’s gotta be a catch?!” things. Disney was practically paying us to stay there.
Of course, there was a catch and none of these hoteliers were offering points or cashback for their purported reasons of environmentality or customizable service. Its motivations were purely economic, just like a lot of recent changes that offer coincidental environmental or other benefits.
While I cannot speak to Marriott or chains in other markets around the country, Walt Disney World’s motivation was staffing shortages. Even from 2017 through early 2020, the company was having tremendous difficulties hiring and retaining housekeepers. College Program participants were offered incentives to change roles, there were multiple job fairs, hiring bonuses, and wage increases–but the shortages persisted.
As you’re undoubtedly aware if you’re read this blog at all, staffing shortages for many roles have only gotten worse, and housekeepers are one specific role that is always advertised for job fairs and hiring bonuses.
There are currently open positions on Disney Careers for full-time and part-time housekeepers with a starting rate of $23 per hour. This is actually higher than many frontline Cast Members in non-tipped positions (although some guests elect to tip housekeepers, it’s classified as a non-tipped position).
When it comes to the role expectations of housekeepers, the job listing indicates that they’re expected to clean 14-22 rooms per shift. (Anecdotally, we’ve heard that it’s usually at the higher end of the range–at least during higher occupancy times.)
They also “clean and sanitize Guest rooms by cleaning floors, making beds, emptying trash and recyclables, electronics, telephones, windows, mirrors, glass, dusting all surfaces, clean and disinfect bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with proper chemicals.”
The reasons for the aforementioned labor shortages are multifaceted. I won’t pretend to understand all of the nuances of the labor market for housekeepers in Central Florida, but I’d hazard a guess that there are few key factors at play.
They have been further exacerbated by the United States having an aging population, and many baby boomers have left the labor force entirely in the last several years. All of this makes the housekeeper shortage one that higher wages alone cannot resolve. However, there are a couple of significant issues that often get overlooked.
First, legal immigration to the United States has slowed down considerably. This alone leaves the country with a shortfall of over 2 million workers. This is of particular relevance for housekeeping roles, as they were disproportionately filled by immigrants. Legal immigration returning to previous levels would likely have the biggest impact on addressing the housekeeper shortage, but that seems unlikely to occur.
Second, development around Central Florida has exploded during that same span of time. I’m not going to crunch the numbers on how many hotel rooms have been added to the Orlando market during that time, but it’s easily tens of thousands.
Hotels aren’t the only thing that has been built. Residential construction has also exploded, with huge swaths of undeveloped land now filled by seas of subdivisions.
With more homes comes more demand for maids and residential home cleaners. In my cursory research, it appears those positions pay more than Disney. I’m also going to go out on a limb and guess they’re lower stress.
Ultimately, all of this is why I’m skeptical that housekeeping will ever return 100% to its pre-COVID normal. Not just at Walt Disney World, but for the U.S. hotel industry as a whole.
One expectation is that the degree of service will vary with occupancy and load levels. Guests who travel during the off-season or stay at unpopular hotels are probably more likely to encounter regular and comprehensive cleaning.
It’s also possible that housekeeping upon request becomes the industry standard going forward. However, the days of consistent and unsolicited housekeeping–or an economic incentive for declining it–are probably gone for good.
Finally, it’s possible that Walt Disney World will institute more changes, and Mousekeeping service becomes a way of segmenting among the various tiers of resorts even more. Which is to say that in the future it might not be offered period at Value Resorts and only lightly at Moderate Resorts. We’d expect daily service to continue being the standard at Deluxe Resorts and other luxury hotels.
This would be a way of addressing housekeeper shortages and also guest demand for daily room cleaning. Probably not a popular way among guests, but one that could make sense to the company if these shortages persist and costs keep rising. Wages have already increased significantly for housekeepers in the last few years, and even so, Walt Disney World still has trouble filling those open positions. So although things have returned to normal with housekeeping, it seems appropriate to append “for now” to that.
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YOUR THOUGHTS
What have been your recent experiences with housekeeping at Walt Disney World–and beyond? Think housekeeping reductions are another cost-cutting measure by Walt Disney World, or agree that there are externalities that’ll make it difficult to restore housekeeping? Any questions we can help you answer? Hearing your feedback–even when you disagree with us–is both interesting to us and helpful to other readers, so please share your thoughts below in the comments!
What is the purpose of the security checks? For that reason alone, I wouldn’t stay on site at Disney World. It seems like a massive invasion of privacy.
Sorry I had to laugh when I read this – “ First, immigration to the United States has slowed down in the last 5 years, plummeting in the last two”
Spent January 1-8 at Kadani Village. My first impression of the carpet as I walked the halls to our room was that the rugs were filthy! Upon entering our hotel room, I first noticed a straight pin on the floor, fingerprints on the glass doors to the balcony, and hair in the shower…sure signs that the room had not been cleaned with any thought. During our eight day stay, our towels were only replaced twice, the bed was never made, the vacuum never used, and trash was removed twice.
On our first night, we had dinner at BOMA and on the third night we had dinner at SANAA. Both meals were mediocre at best. We cancelled our dinner at BOMA on our last evening because it was so bad. However, the breakfast buffet at BOMA was great!
I was terribly disappointed with our stay and have no plans to ever go back to Kadani Village.
My daughter got married at DW the first week in December of 2021. We all stayed at POP (14 rooms), and the housekeeping was less than satisfactory. One family member said housekeeping did not come once the entire time of her one-week stay. We were next door to her room and because we happened to be in the room when housekeeping came by, we were able to get fresh towels and refills on coffee. Our bed was not touched the entire week. And, I don’t think our floor was cleaned before our arrival. I had white socks on and they got really dirty in the room. We’ve been to Disney and stayed on grounds every two years for 20 years, and we were disappointed in our stay this time. I love coming back to a clean/refreshed room after a day at the park, but that didn’t happen once. I will return, but not for a while. Disney may be trying their best, but frankly, their best is not good enough. The prices continue to rise while the the services and the “magic” are pretty much nonexistent.
The lack of housekeeping is annoying, but it’s the security check that has me worried. I am traveling solo to SSR in a couple weeks. I plan to latch the door while in room. Under no circumstances am I comfortable in opening it to anyone for inspection. Does anyone have suggestions on best handling situation? Thank you.
All these complaints demonstrate another point:
When the rooms are not cleaned daily, they get dirtier and dirtier. It takes housekeeping far longer to clean each room on check-out day, thus backing up the system even more.
Even if you are neat and tidy, dust gathers, sand and dirt gets tracked in, and sometimes rubbed in further than if someone came in with a broom or vacuum everyday.
Industry standard remains daily cleaning, not only for the guest, but also for the hotel to maintain its rooms in better condition.
For Shelley Sargent and the “security inspection” with children in the shower, I would have called for management to complain. That is outrageous. NOBODY should come into the room when anyone is undressed, and especially not when children is undressed.
Has Disney lost its mind?
How you treat your staff starts from the top. If management sees their service staff being treated wrong step in. I was in the fast food industry and my mother retired as a housekeeper.. My manager would never allow ill treatment of her McDonald employees, the customer would then be asked to leave. No employee was going to be yelled at by any manager nor customer. That is the right thing to do. Housekeeping, my mother kept changing hotels until she found good management if management changed and they did not back up their housekeeper she’d leave. The beauty of these service jobs which continues today is YOU CAN WALK away and find another job. Management at any hotel SHOULD never allow this and they should set the example. IF management is not setting the example the customer pick up the queue how things are run. I think more companies even Disney should literally state that ALL their employees including service staff will not be treated ill if they are you will be asked to leave. Guess what more people would learn to BE NICE and ask for things to be corrected in a professional manner. Mistakes are made and they should be corrected but that does not mean you should treat people as if they are insignificant. I have never seen Disney for hotels acknowledge how important their service staff is and to step in for them! It is time they do. So different from traveling to a foreign country where the maid/restauranteur is treated with respect by the hotel management which sets the standard. It is time to change this.
I like having my room cleaned. I take pride in saving the environment by other ways. When I go on vacation I want to be pampered that is what I am paying for. It does not make me less of a person not does it mean that I do not care about the environment. My family and I do a lot to ensure we do our part. Including not leaving the rooms trashed and helping pick up which is even expected at home…. Those that leave the place trashy as you indicated should be charged an extra fee (VRBO) does this! This allows the housekeeper the chance to devote the extra time and the customer will have to pay for it. There is a reasonableness and if the customer abuses that make the customer accountable. These are such simple policies that Disney and other hotels can implement. Man… even UBER has this in their ride share.. you vomit in an UBER car you will be charged the extra fee to clean the vehicle… sure be drunk we will take you home but you will be accountable for the extra cleaning charges. I find that fair.
So far service has been normal for us while we have stayed at DL Grand Californian. We are scheduled to stay at Animal Kingdom Kidani at a DVC in the spring. If the place is dirty I will complain and expect to be moved to a clean villa or it to be cleaned while we are accommodated to be doing something. I also expect garbage to be removed daily. Those are services I expect and are part of the agreement also with a mid stay clean. I will complain if the place is dirty. Everyone should complain. If you do not complain you are setting the new standard and telling Disney it is acceptable the new standard. We are all paying MORE to stay so called because the additional costs are being passed onto the consumer. This means the service should not be less. If not then don’t open all the hotels and limit the service to what Disney can manage such as it has done with Dining. I don’t like the reduced dining but when I get a reservation which I did while at DL the service was even better than in the past. I was not able to get a dining reservation everyday which I understand it is due to less reservations being available. Any vacation today costs a lot of money. Disney is NO exception. Disney is no longer a middle class vacation it is now an upper middle class and higher class vacation. Really how many people can drop $4K for a family of 4 for 5 days (this is NOT even at a Deluxe it is for a stay that will be off site and no sit-down dining)? For many that are not upper middle class/higher class $4K takes them all year to save. I was that lower class 15 years ago. I only went to Disney 1x in 20 years and that was for 1 day only without staying at any hotel due to price for a family of 4!!!
Shortage of staff is everywhere that is not going to go away anytime soon. Tom nailed some of the main reasons why the service industry in the USA has been impacted beyond imagination. Pouring more money into it IS NOT going to solve the problem it is only a band aid. This is one of the main reasons I refuse to return to Hawaii due to their service – they complain a lot and want to give you less for higher fees and complain was there in June 2021. I miss old Hawaii service and will not return for at least 3 years. It costs easily $6K+ for us to vacation there why am I going to drop that kind of cash and not get good service.. that is one of the main reasons one goes on vacation to shut down, not do daily chores like cleaning, and to be catered too.. We are paying for this. I too expect that from Disney, this changes I will stop going. There are many beautiful places to vacation at. Yes, Disney has a special magic and that is the magic I expect it to deliver. If you don’t hold them accountable who will?
Agreed, when anyone vacations anywhere at a Hotel we expect housekeeping if not I can stay at a VRBO and get bigger accommodations without housekeeping and being catered too. This is why we choose to stay at a hotel. We tend to stay at both and when we choose a hotel I too expect daily service.
It’s not just Disney who don’t treat their housekeeping cast members fairly. My son’s girlfriend is in the hospitality industry and worked in a large chain hotel in Texas. In 2020, she told my son that management refused to supply face masks for their housekeeping staff, who continued to work throughout the pandemic. My son and his friend ordered a large supply of masks online and had them sent to the hotel. When she gave them to the staff, they were so happy, some of them began to cry. They made a video thanking my son and his friend for their kindness.
Whenever we stayed in a Disney hotel (two of us), no matter the level, we always left $5/day for housekeeping. One day, a housekeeping cast member came running after us as we left our room, in tears, thanking us profusely for the gratuity. It was near Christmas and she was so appreciative. She said so many guests do not leave anything for housekeeping.
I hope guests realize it’s not the cast members fault and don’t penalize them if they have to do what Disney tells them in order to keep their jobs. I’ve heard some disturbing stories about how some cast members have been treated. Contrary to what it looks like, the Disney corporation is not all peaches and cream.
We have stayed at many Disney World budget and moderate hotels. I have always been totally surprised by the lack of cleanliness of our rooms upon arrival. Clearly the basics were done, but seeing hair in the shower and dead bugs and dust behind doors and other places in the rooms show that these rooms hardly ever get a thorough cleaning. We usually opt for not having our room cleaned daily, but I do feel that for what you pay and expect from Disney that we should have a cleaner room. Also, we have been woken up several times at like 7:00 am by housekeeping knocking on our door to do a check of the room. With everything Disney has taken away and the increase in costs, and charging for parking, I am not sure it is worth staying there anymore. I feel like we need to bring our own vacuum and towels and wipes to clean the room ourselves. And don’t get me started on tipping. Why should I tip for service I am already paying for. I would tip for extra service beyond what is normally expected if someone went above and beyond. If tipping first gets you better service, then you are really just bribing your housekeeper to do their job for you. The problem is Disney. The truth is, they should be hiring and paying housekeeping a higher wage and not overworking them if they don’t have enough housekeepers. Disney makes a fortune including the expensive costs to eat meals at their resorts. They can certainly pay much more to get the number of housekeepers they need. But they are being cheap and it ruins the Disney experience.
We stayed at the WDW Grand Floridian Villas Time share mid November 2021. The Villas met our expectations of picking up our trash daily, we washed our own towels as needed. No big house cleaning issues but the cleaning staff was noticeably busy and strained.
What was most noticeable during our visit was outside the room, routine “almost daily” mechanical failures of key rides & the monorail with vivid stores from effected guest. The bus service from the airport was also a nightmare with equivalent guest horror stories. Do not use the airport magic bus service either way, it is dysfunctional and stressful. We were actual warned by hotel bell services you are taking risk of missing your flight in the return.
The cost are going up & up and the experience is feeling less magical. We will give WDW a few years to find their place & footing before returning.
We stayed at AK Lodge October 2021 with nieces and nephews. Within minutes their bare feet were filthy black from the floors. Wear shoes or slippers!!!
We’re not particularly messy, but stay-and pay for- Deluxe one bedroom accommodations. I want someone to come in and straighten, refill, replace etc. We work hard all year and do these things at home- don’t want to call for supplies or servicing on my vacation. For a $9,000-$10,000 weeklong vacay I expect housekeeping.
We stayed at Port Orleans-French Quarter from 12/26/21-1/3/22 and our level of Mousekeeping was disgusting and so disappointing! There was no every other day and we had to call the front desk multiple times for trash pick-up and new towels, more soap, and cups. There were four of us in a room for 8 days. There was no vacuuming done -so the floors were gross with all of us in and out. For the amount of money we were paying, I expected more- at least the every other day clean.
The Mousekeeping staff that we encountered were great, I think it’s the policy changes that are at the root of all the issues.
I can keep my own room clean! The only thing we needed were towels. I even took our trash out. It’s not that big of a deal.
Of course it would be nice to get our Mousekeeping dollars back again.
We stayed at Pop century in early November. We where there 12 days. We had different levels of cleaning. Which didn’t really bother us we have 7 kids and with that comes mess. Sometimes we weren’t out of the room yet and we just handed them the trash bags and towels and they handed us of new and we were happy. What bothered me was one morning as we were trying to get ready for the parks someone had to come in and inspect both rooms. Some of my kids had just gotten out of the shower and they said they had to check them now and they could not wait. So I had naked kids under towels as they inspected the rooms and delayed us leaving our room to get to the parks that day. I really wish they didn’t do these things first thing in the morning.
We stayed at Pop Century in late November, and Housekeeping visited our room every other day to replace cups and coffee, replenish towels, vacuum and wipe surfaces. They made our beds, as well. Our room was near a Housekeeping staff room, so we saw a lot of the people who helped clean our building, and everybody was friendly and helpful. I was content with the service. Admittedly, we didn’t have sky-high expectations for our budget resort, but we feel Pop Century suits our needs without breaking the bank. The kids love the skyliner!
I liked not having anyone in our room while we were at the parks. Anything we needed we were able to get from Front Desk. However, and just my opinion, maybe staff could leave double stuff for 2 days (towels, K cups, etc) and provide more hallways garbage cans because the ones near our rooms and elevators were constantly overflowing.
We stayed at the Contemporary the week of Oct.17. 7 days and 6 nights… I had to call daily for towels… which I was told to reuse….and coffee/tea pods…which were restocked every 2 days. Worst of all… I had to make 3 beds every day because housekeeping didn’t do that !!!!! No where did I see that beds would not be made !!!!! I bust my butt all year long for a 1 week vacation !!!! I make my bed daily at home !!!!! This vacation was NOT given to me !!!! It cost upwards of $10,000.00 and that’s without food !!! This was my granddaughter’s and son in law’s Birthday/Christmas present….. I had surgery the week prior to this so called “vacation”. …. and ended up in the hospital after coming back from this “vacation”….I have been vacationing in Disney well over 30 years and this was by far my worst experience !!!!! Shame on Disney !!!!!!!!!! I’m expected to do my job… and more so during Covid !!! I’m a nurse…work up to 8 days a week….and care for my 91 year old mother on my 1 day off…. Then have this type of “vacation” ….. totally unacceptable !!!! At my age of 61……