What’s Up with Housekeeping at Disney World Resorts?
Whenever Walt Disney World resorts or cutbacks come up, readers complain or ask about scaled back or nonexistent hotel housekeeping. Specifically, whether it’s returned to normal, if there’s daily cleaning, and what can be expected of “Modified Mousekeeping.” This post attempts to answer all of that with official policies, our experiences, what readers have shared, and speculation about the future. (Updated January 16, 2023.)
As you might recall, Walt Disney World instituted a range of health safety protocol back when the resorts started to reopen. Disney released operational changes and policies for its resorts, reflecting all of this. One thing that covered was resort cleaning, which would be both enhanced and modified or scaled back, depending upon the circumstances.
A lot of attention was paid to surfaces throughout the parks, resorts, and even guest rooms. Obviously, a lot has changed since then–both in terms of what we’ve learned since and the nature of Walt Disney World’s operations, which are largely back to normal.
With that said, here are the current housekeeping policies via Walt Disney World’s official website:
Prior to Your Arrival – Your room will undergo comprehensive cleaning, with added attention to:
- High-touch areas, like TV remotes and door handles
- Floors, which will be steam cleaned and vacuumed between guests
During Your Stay – Your room will receive light housekeeping service every other day (unless you choose to decline the service). This service will include:
- Removal of trash and used towels
- Replenishment of towels and amenities throughout room and bathroom
- Wiping and cleaning of the vanity and counter surfaces
- Vacuuming, if needed
January 16, 2023 Update: Housekeeping continues to get back to normal. Walt Disney World has announced that, effective immediately, full housekeeping service has been reinstated at ALL Deluxe Resorts. Note that this is not a change for many Deluxe Resorts, many of which have been receiving full housekeeping since the middle of last year.
With that said, here’s Walt Disney World’s official, updated housekeeping schedule that is in place as of January 16, 2023:
- Deluxe Resorts – Daily full housekeeping service.
- Deluxe Villas – Guests paying cash rates to stay at Deluxe Villas (DVC Resorts) will receive daily full housekeeping service.
- Moderate Resorts – Full housekeeping service every other day.
- Value Resorts – Full housekeeping service every other day.
- Disney Vacation Club Resorts – Guests staying at DVC resorts on points will continue to receive housekeeping service based on their length of stay. Disney Vacation Club Members and their guests may purchase additional housekeeping service by visiting the front desk or contacting housekeeping via their in-room phone.
Full housekeeping service includes: making the bed, replacing towels and amenities, cleaning the bathroom, emptying the trash and recycling, and tidying the room by dusting, wiping counters, and vacuuming.
You might notice that this update contradicts the official page on DisneyWorld.com. For whatever reason, that has not been updated in a while–and is no longer accurate. The above schedule is accurate and is directly from Disney.
This comes as Walt Disney World continues to deal with housekeeper shortages, which are likely to be a problem for a while. More on that in a bit-let’s start with some on the ground accounts. We’ve now done about a half-dozen multi-night stays in the last ~6 months at Walt Disney World.
Accordingly, we now have a good amount recent firsthand experience with Mousekeeping during our stays at Walt Disney World. The biggest thing we’ve noticed is that there has been a significant shift since around the end of the summer last year. Prior to that, I would’ve described housekeeping as hit or miss at Walt Disney World. (In fact, that’s exactly how this article used to describe our experience with housekeeping early last year.)
Even though this just became the official policy as of early 2023, it’s what we’ve experienced on several occasions. We’ve done stays during that time at Disney’s Polynesian Village Resort, Grand Floridian, and Yacht Club–all provided daily housekeeping. (Note that these stays were on the hotel side of each resort–totally different ballgame on the DVC sides, where applicable.)
Shortly after the original publication of this post, we also shared Housekeeping “Hassles” at Walt Disney World. Ironically, we have not experienced any of this issues in our stays since. That could simply be luck on our part–that does play a big role (just read the comments to that post with some regulars never having experienced the problems, and others having them with regularity).
To the contrary, the guest experience during our more recent hotel stays has been exceptional. Not only have we received daily housekeeping at the aforementioned Deluxe Resorts, but we’ve also had the same at both Value and Moderate Resorts. This includes two of the All Stars and Coronado Springs, both the outlying buildings and Gran Destino Tower. (The last one is no surprise–although not official, Disney aims to exceed expectations at Gran Destino.)
Based on anecdotal reports we’ve heard from readers, many have had similar experiences. With that said, this is not the official policy, so do not count on daily housekeeping at these hotels. Whether you’ll receive it is likely a result of resort occupancy, staffing, Cast Member workloads, and other variables. Consider yourself lucky if it occurs, but absolutely do not bank on it. If you “need” daily housekeeping, stay elsewhere.
Nevertheless, I want to draw specific attention to All Star Sports, where both housekeeping and the guest experience were especially good. During that stay, a manager of the resort stopped me to inquire about the newly remodeled room and how things were going, generally.
She indicated that feedback on the new rooms at All Star Sports has been universally positive. Guest satisfaction is up and Cast Members prefer the new rooms, too. This manager also offered interesting insights about resort occupancy and building closures, which confirmed what I suspected based on the low number of people out and about at the hotel. (Relevant because it likely explains the superior service–and why you shouldn’t expect the same if staying here when there’s one of the many winter cheerleading events!)
A lot of readers have shared their experiences with housekeeping during their stays at Walt Disney World, and those anecdotes are mixed. Some have reported that things are essentially back to normal–despite Disney’s official policy, they had their room cleaned daily (or close to it).
Others indicated that housekeeping barely set foot in their room, except for the infamous safety/security checks. These people stated that not even the every other day services were occurring. Many also have shared that they didn’t receive any Mousekeeping at all without calling the front desk.
The middle ground of reader feedback more or less reflects the official policy–that housekeeping took out the trash and towels, but not much else. (If you have experience with Walt Disney World Mousekeeping in the last year, please share it in the comments.)
One thing I do want to note is my perception that these reader reports skewed more negative towards the beginning of last year and have become more positive since about July or August. So if you do have a report to share, please include the approximate date of your stay, as that’s a key detail–things continue to change.
We’ve only done a few third-party hotel stays in Anaheim and only one in Orlando since last summer. Our perception is that things are likewise improving at real world hotels, but that’s hardly enough data points to draw a definitive conclusion.
Prior to that, we did spend a decent amount of time in Anaheim at a dozen different hotels, all for multi-night stays between 2021 and mid-2022. With the exception of two stays at the Grand Californian, our stays there were all at third party hotels, at every price point.
Across the board, our experiences in Anaheim were entirely consistent with Walt Disney World resorts. However, Anaheim is also a unique market–with a lot of parallels to Central Florida–so I’d stop short of generalizing our experiences in Southern California to the whole industry as a whole. (Las Vegas is probably also a similar story, but I’m not sure about other domestic destinations.)
In Anaheim, we were offered regular housekeeping at one hotel. At many of these hotels, we noticed garbage outside other guest rooms in the hallways, so clearly it was an across the board policy–not just housekeeping snubbing us. Even the new JW Marriott and Westin luxury hotels only provided daily housekeeping upon request (an increasingly common policy in the hotel industry).
We do a lot of Marriott stays, and this was a first for us–as were a number of other changes. Notably, Marriott eliminated its “Make A Green Choice” program, which gave Bonvoy members the option to receive 500 points for each day they declined housekeeping.
We were big fans of this, and always took advantage. We’re not trying to single out that brand as some sort of anti-Marriott agenda; they’re not the only chained brand hotel to quietly do away with its incentives for declining housekeeping. My guess is that hoteliers realized they could get away with cutting that bonus under the guise of health safety.
Similarly, Walt Disney World had been offering gift cards as part of the “Service Your Way” program for those who declined housekeeping at select resorts. This did not return when the resorts reopened, presumably removed with the same underlying motivations as other hotel operators.
Disney’s “Service Your Way” offer started a few years ago. It was one of the rare perks that got better as time went on, as Disney increased the dollar amount to entice more guests to decline housekeeping. We also always took advantage of this, and there were some occasions–like when booked in tandem with Free Dining–where it felt like one of those “there’s gotta be a catch?!” things. Disney was practically paying us to stay there.
Of course, there was a catch and none of these hoteliers were offering points or cashback for their purported reasons of environmentality or customizable service. Its motivations were purely economic, just like a lot of recent changes that offer coincidental environmental or other benefits.
While I cannot speak to Marriott or chains in other markets around the country, Walt Disney World’s motivation was staffing shortages. Even from 2017 through early 2020, the company was having tremendous difficulties hiring and retaining housekeepers. College Program participants were offered incentives to change roles, there were multiple job fairs, hiring bonuses, and wage increases–but the shortages persisted.
As you’re undoubtedly aware if you’re read this blog at all, staffing shortages for many roles have only gotten worse in the last year, and housekeepers are one specific role that is always advertised for job fairs and hiring bonuses. Right now, there are open positions on Disney Careers with a starting rate of $17 per hour and a $1,000 new hire bonus.
I won’t pretend to understand all of the nuances of the labor market for housekeepers in Central Florida, but I’d hazard a guess that there are a couple key factors at play.
The reasons for the current labor shortages are multifaceted. They have been further exacerbated by the United States having an aging population, and many baby boomers have left the labor force entirely in the last 2 years. All of this makes the housekeeper shortage one that higher wages alone cannot resolve. However, there are a couple of significant issues that often get overlooked.
First, legal immigration to the United States has slowed down in the last 5 years, plummeting in the last two. This alone leaves the country with a shortfall of over 2 million workers. This is of particular relevance for housekeeping roles, as they were disproportionately filled by immigrants. This could soon improve, as the backlog of immigrant visas is finally starting to be processed. Immigration returning to pre-2017 levels would likely have the biggest impact on addressing the housekeeper shortage.
Second, development around Central Florida has exploded during that same span of time. I’m not going to crunch the numbers on how many hotel rooms have been added to the Orlando market during that time, but it’s easily tens of thousands.
Hotels aren’t the only thing that has been built. Residential construction has also exploded, with huge swaths of undeveloped land now filled by seas of subdivisions. With more homes comes more demand for maids and residential home cleaners. In my cursory research, it appears those positions pay more than Disney. I’m also going to go out on a limb and guess they’re lower stress.
Ultimately, all of this is why I’m skeptical that housekeeping will ever return to its pre-closure normal. Not just at Walt Disney World, but for the U.S. hotel industry as a whole. While I don’t necessarily think Walt Disney World’s current “modified” Mousekeeping service will become permanent, I do think it’ll necessarily be scaled back in some way in light of all of the above.
One expectation is that the degree of service will vary with occupancy and load levels. Guests who travel during the off-season or stay at unpopular hotels are probably more likely to encounter full and regular housekeeping. It’s also possible that housekeeping upon request becomes the industry standard going forward. However, the days of consistent and unsolicited housekeeping–or an economic incentive for declining it–are probably gone for good.
Finally, it’s possible that Walt Disney World will institute more changes, and Mousekeeping service becomes a way of segmenting among the various tiers of resorts. Which is to say that it won’t be offered on a daily basis at Value or Moderate Resorts, but perhaps will be the standard at Deluxe Resorts and other luxury hotels. This would be a way of addressing housekeeper shortages and also guest demand for daily room cleaning. Probably not a popular way, but one that could make sense to the company if these shortages persist.
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YOUR THOUGHTS
Do you expect full normal housekeeping to return? Think this is another cost-cutting measure by Walt Disney World, or agree that there are externalities that’ll make it difficult to restore housekeeping? What have been your recent experiences with housekeeping at Walt Disney World–and beyond? Would the reinstatement of regular Mousekeeping make you more likely to book an on-site Walt Disney World resort stay? Any questions we can help you answer? Hearing your feedback–even when you disagree with us–is both interesting to us and helpful to other readers, so please share your thoughts below in the comments!
If Disney is stretched this thin keeping up with housekeeping why did they open all the hotels? They lowered the standards of the hotel rooms but increased the cost. Their health & safety standards are a bit hypocritical if the housekeeping & parks are this dirty.
I’m sorry but if I’m paying more for my room than I had 2 years ago I expect it to be clean. I also expect clean towels coffee station refilled and bed made. It’s one thing if I decline these basic housekeeping upkeeps. After all Disney has stopped free magical Express fast pass and meal plans. Raised prices they should either make sure rooms are kept up or discount for not doing there job. Give people the choice. If having a shortage of workers I’m sure people would understand if you have them this choice. By doing nothing but giving excuses which at this point is getting old is very bad businesses.
I think Mousekeeping depends on your resort and even the tier of room at the resort. We are DVC and were prepared for modified Mouskeeping on our last stay (modified of normal DVC–and DVC is already normally limited). Well, Poly was under renovation, so we got bumped from our normal studio to a Bungalow!!!! (Awesome!). The Bungalow for more than normal (for any hotel) Mousekeeping daily, despite the signs saying it’s modified and despite it being DVC….. perhaps this is why the Bungalows are so expensive (so many points), but it bordered on annoying how often and how thorough they were (I don’t need a new towel or new sheets daily).
We’ve been bringing toilet paper, paper towels, plates, cups and napkins with us to WDW for a number of years. Even pre-pandemic we would bring sanitizing wipes for all the surfaces in our room, including doorknobs, phone, remote control and light switches.
The floors are always filthy, so we never walk barefoot. I bought each of us a cutlery kit (knife, fork, spoon in its own zip-up packet) for our trip last May. We used them every day, even in restaurants. It’s not because we’re overly obsessed about cleanliness. It’s because Disney housekeeping has gone steadily downhill over the years. We’ve been declining maid service for a long time now and will continue to do so.
We use the deadbolt lock when we’re in our room so housekeeping can’t just barge in. If we’re not ready to let anyone in, we tell them to come back. On our last trip we had issues with a bunch of over zealous cheer kids and their parents at the CS pool. The front desk got many complaints, but refused to do anything about it. They didn’t even send security. So until Disney shapes up, I will continue to use the deadbolt, bring my own paper products and complain to the front desk (something I rarely did in the past) when necessary. Or maybe I’ll just switch my allegiance to Universal. Depends on how disgusted I get while giving Disney my hard earned money. Time will tell.
Tom – these shocking stories about naked children and sleeping adults being subjected to “security” checks are the most disturbing part of these comments.
I never worried because I thought they came in during “business” hours when most people weren’t in their rooms. What is going on?
Has anyone else noticed that the bathrooms at MK especially, are not kept up throughout the day as they were in the past? Not up to normal Disney standards.
Oh the bathrooms are disgusting. Seriously. They remind me of those in a college town bar sometimes. Incredible how lax they’ve become in the simplest of tasks.
We just got back from a 4 night stay at Port Orleans Riverside. The room seemed clean when we checked in but housekeeping was little to nothing. They don’t make the beds anymore. Family of 9 staying in adjoining rooms. Came in for trash the first day but we dealt with it after that. Had to ask for fresh towels every day. They explained that if we wanted everyday we had to ask. Actually brought towels for both rooms while we were at dinner and they just left a big bag of them in one of the rooms for both rooms. We used the big bag for our trash. LOL
Also appreciated the gift card in lieu of housekeeping as single guest not needing much clean up and rarely in my room except to shower and sleep. But not surprised that ‘perk’ has disappeared. Strangest experience with the security check was at the POP two years before the pandemic. International guest and had been up since 10 pm the night before to make my planes, trains and automobiles travel day to WDW. Arrived after 6pm, grabbed a quick dinner across the bridge at landscapes of flavor and settled in at 10pm to pass out and get some badly needed sleep. Had just drifted off to sleep when at 10:30pm someone banged on the door. I guessed it was another guest lost and looking for their room when I heard a key turn in the lock. I had the deadbolt on. I then heard a woman yelling at me to ”open the door right now, guest services.” I got up in my nightgown, went to the door and spoke through the door. She demanded I unlock the deadbolt and open the door. I tried to explain that I had no idea who she was and had been sleeping. Not good enough. She advised she would call security. I looked out the window and checked that she was on her own. I then opened the door and she smiled at me, handed me a card and a little bag of Ghirardelli chocolates and welcomed me back as a return guest 🙁 I again explained that I was sleeping after a long day of travel, to which she replied that she had the right to enter my room at any time and to not use the deadbolt again. That was quite a welcome back and thanks for returning to POP Century. Security policy run amok. Guessing she was just ending her work day and was determined to cross me off her welcome list.
My wife and I stayed at Disney Coronado for 4 days beginning 1/3/22.The room WASNOT WORTH THE MONEY. EVERYTHING OTHERS HAVE BEEN SAYING IS TRUE. Someone knocked on our door the very first morning and came right on in unannounced. My wife was butt naked putting on her underwear and I was shaving. I RAISED ALL SORTS OF HELL…but was told they have the right to enter any room anytime they see fit….a wellness check.we were not happy…..We stayed at Universal HARD ROCK Hotel for 3 nights and it was being remodeled,lot of dust,noise.not worth 450.00 a night at either place. WOULD HAVE GOTTEN A BETTER DEAL AT MOTEL 6
What are these “security checks” every day ?
It’s where they barge in on you when you’re sleeping, showering, naked, engaged in sex etc under the guise of making sure you don’t have a bomb in your room. Magical huh?
@John F, you won’t have a choice regarding strangers coming into your room. With the security checks it’s all but a given. And the most horrifying is the comment below from a family who had to cover their naked children in towels when security swooped in.
I understand all this anxs about Housekeeping but let’s be realistic with what all is going on with this epidemic and it being Florida are you actually comfortable with any strangers coming your room ? The lack of many residents caring less for their own health and safety do you really think they are concerned with yours ? As far as we’re concerned as long as we are provided with new towels, sheets and amenities we’re ALL GOOD. Yes Disney appears to have made some serious cutbacks and yet enjoy charging more for them and there appears no looking back, except for not attending WDW what else is there to do, DON’T COME ? Unfortunately COVID has really “kicked this Country’s BUTT” and unless WE all of US, take the necessary precautions we can only expect it to continue.
Just returned from a 6 night stay at Caribbean Beach. Trash was removed and towels replaced twice. Otherwise, nothing. Especially disappointing that beds were not made (one of my favorite things about a hotel stay is coming back to a neatly made bed! I didn’t love having to make my own bed on vacation:)).
Like you Tom, I predict that Disney will realize it can get away with this and reap cost savings, and Mousekeeping will never return to full daily service. Time will tell.
And even so…the trip was fabulous!!! I’ve been home two days, and I already can’t wait to return!!!
Wow! I had no idea things were this disgusting! I ask this in all seriousness: What are we doing? Why aren’t we all “striking” and communicating to Disney with our dollars? There is a whole world out there, well worth exploring. Eco-theme parks in Mexico, national parks and sophisticated cities across America, history and culture in Europe, etc, etc. If all the Disney junkies just took a year or two off to enjoy alternative trips, you’d better believe Disney would pay attention. It wouldn’t even be that hard to find options. Tom and Sarah’s “Travel Caffeine” blog could guide you through a decade’s worth of alternative trips!
I visited Saratoga in the beginning of December with my In-laws (who are dvc and have been since 2000 and go at least once a year), this trip was the biggest let down ever. Not only was the parks over crowded, dirty and honestly unbearable, the service we got the first few hours of being on Disney property was a nightmare. Now I am big on understanding and accommodating certain things when it comes to the recent shortages and such so i went in to this vacation expecting a wide range of differences then a “normal” Disney vacation. While arriving at Disney i knew me and my husbands plane was a little early to be getting into our room right away so we took our time getting from our gate to the magical express knowing that we most likely couldn’t get into our room till 4pm or like 2pm at the earliest (like they say in the dvc emails my MIL gets ). We honestly didn’t get to Saratoga till 12 so we hunkered down in the back near the pool table for a solid 3 hours with my In-laws and brother in law and his friends. By 5pm we still didn’t get in our room after checking every hour since 3:30 to see when we could. finally around 6:30 my brother in law was able to get into his room in the complete opposite direction of the area that my mother in law had reserved for as well as where my husbands and I’s as well as my mother and father in law room was. (during the last few hours of waiting my in laws ran to the springs for dinner they had reservations for so my husband and me waited by ourselves with my in laws bags and our own ) By 7pm i was mad , exhausted and honestly done with waiting. Finally by 8 my husband and i was able to get into our room, once we got there we were called back to the front desk for issues with our magic bands and i decided to walk back to the front desk. now the walk wasn’t bad it was just long and anyone who has stayed at Saratoga knows the walks to the main lobby are long. After another 45 mins of a pointless walk i was able to settle into the room now being passed 9 pm (since getting up at 4 am for an early flight to only wait 8 hours for our room) i was tired and starting to feel delusional, my in laws connection room was found with a massive puddle and soggy walls from what looked like a washing machine overflow (which can explain the delayed entry to our rooms) and me and my husbands room had the most disgusting and dirtiest floors i have ever seen on Dinsey property let alone any hotel i have ever stayed in. It was so sticky that half way through unpacking i was so irritated i decided to try and lightly wipe over the floor with a towel and soap from my in laws kitchen. Well i not only changed the color in the floor but the white towel i had used became black with in a few swipes across the floor. By then my in laws were back and angry (this is the only time i had ever and i mean ever seen them angry with anything Disney) my mother in law walked all the way back to the main lobby crying and really upset and thankfully the cast memebers there were really understanding , she was not only given a ride back to our room, but the next day they moved us closer to my brother in laws room as well as the area my mil originally requested as well as someone going with my mother in law back to our room for the night and really cleaned my rooms floor as well as theirs. The lobby cast members really helped once we had these issues and were really kind about it, but honestly that beginning to our trip was really a big negative to the rest of the trip. I’m grateful for how they were able to come and clean the room quickly for the night but for me that showed that they never cleaned the floor originally. With or with out a pandemic that is still gross and honestly appalling. Over the course of that week we tried to keep our hopes up for a better experience, but honestly it was one of the worst trips. The cast members were truly amazing though, they all deserve awards with dealing with the crazy people that were there during the holidays. I honestly cant see me or my husband and his family going back for another few years. I hope that this can change for the better soon, i know many people really look forward to good experiences and its sad to see that in some areas Disney really fell through the cracks.
We stayed at Coronado Springs Resort from 12/29-1/5 and the overall resort was gorgeous, but when it came to the cleanliness of the rooms and in the hallways, that’s a different story. Yes, they replaced the towels in our room every other day, but that’s it. The coffee cups & supplies were not replaced, nothing was wiped down, dusted and the beds weren’t even touched. Garbage was outside in the hallways for days and was beginning to smell in the heat. When I saw someone from housekeeping to try and get additional supplies, no one spoke English and all they did was shake their head and gave me the brush off. Definitely not what is expected from Disney. We also stayed at the Grand Floridian in May 2021 and the housekeeping was much better and they even changed the sheets every 3 days. I guess it depends on what hotel you stay in and how much money you spend. Very disappointed!
We stayed at POP the first of November for a week. Compared to other people I think we had good housekeeping. Not what I wanted when paying for a hotel stay but at least we had clean towels. Not a shinning recommendation for any hotel.(Oh, they gave me clean towels. Please choose that hotel next time). I expect more from Disney. I pay more for Disney. I agree with other people about the overall cleanliness of the Disney Parks. The ques were very dirty. Trash, dirt, food, and spilled drinks in que lines. It was the first time I have ever experienced this with Disney. One of the many reasons my family enjoys Disney is it’s always been clean. Not this time. I even heard other people in line making comments. While I know it’s a difficult time, and I believe Disney is playing this up to the hilt, it seems other parks and hotels are able to keep parks clean and hotels with the service expected in a hotel. Already looking at other parks and places for our next trip. Many are much cheaper. They also don’t have “security checks” and barge into your room when you are resting or showering. I find it very creepy to enter my room from a day at the parks only to find out some stranger has been in my room and looked through my stuff. Just gives me no sense of privacy or security.
We were there in November 2021 and stayed at POR. We did not get every other day cleaning in our room. Also, there were bags of trash sitting outside of guest rooms for days. Hallways were also dirty. But the one thing that really sticks out in my mind was while waiting to ride Toy Story the floor leading to the ride, it looked like it hadn’t been cleaned in weeks the same spots were on the floor every time we rode the ride. I was really disappointed in how dirty Disney World was it was never that way before, it’s like on one really cares anymore. Add to that rides always breaking down.
I was there in 2021. Housekeeping was lousy. All they did was empty trash, no clean sheets, I had to call to get clean towels. They didn’t clean the toilet, shower or sink. We did that as far as the sink, for what you pay a night that’s the least they ca do. I knew they came every other day so when I thought that was going to happen I left a nice tip in a mousekeeping envelope. They took it but no clean room. I won’t be back.
The 3 times that we have gone to Disney World (the last one being in 2017) we rented a condo at Orange Lake Resort in Kissimmee. With the exception of lunch (which we ate at Disney World), all other meals were at the condo with food purchased at the local Publix. The condo was extremely nice with 3 bedrooms, 3 bathrooms, a full kitchen, and a sleeper sofa. No intrusive security checks.