When Will Disney Park Pass Reservations End?
“When will Walt Disney World stop requiring Park Pass reservations?” is a common question among guests frustrated about the extra step to visit Magic Kingdom, Hollywood Studios, Epcot, and Animal Kingdom–or with problems when fully booked. This post tries to answer that question, covering official statements, reasons for reservations, and crowd control goals. (Updated July 12, 2022.)
Disney Park Pass is the advance theme park reservations system for booking entry to all four parks. It offers three separate “buckets” for reservations: single or multi-day ticket holders, on-site resort guests, and Annual Passholders. In actuality, those first two buckets now pull from the same pool (and thus have the same availability or lack thereof) and APs are further broken down by tier.
Walt Disney World’s reservation system was originally introduced due to the parks operating at significantly reduced capacity when the parks reopened two years ago. At that time, attendance was capped at ~20% of normal levels, a number that gradually increased to 35% the following spring. With health safety protocol now gone entirely, many fans wonder when the Disney Park Pass reservation system will also be retired.
July 12, 2022 Update: Walt Disney World is rumored to be making changes soon to its reservation system. However, they’re essentially the opposite of what many of you would like to see–an expansion of Disney Park Pass rather than an elimination of it. With that said, the proposed changes would be an improvement.
From what we understand, Disney will likely offer Day Visit (all day), Afternoon (12 pm), and Starlight (5 pm) entry reservations to Annual Passholders and Cast Members. These new time slots would be additional or reallocated reservations for APs and CMs, with nothing else on top of this required to Park Hop–meaning that you’d still only need one Park Pass per day. (We’ve seen reports of Walt Disney World requiring reservations to Park Hop, but we have heard absolutely nothing to corroborate this.)
While this might sound like a negative change for regular ticket holders, the idea behind this is to free up reservation capacity for everyone else to make those easier to book, with fewer yellow or grey days on the calendar. Currently, daily Walt Disney World reservation capacity is limited based on Park Hopping projections, with the goal of allowing that unimpeded. The end result is that the total pool of reservations is constrained, making all-day reservations more difficult to book. This is especially true for Magic Kingdom, because more guests hop there and to EPCOT for the nighttime spectaculars.
The biggest beneficiaries of this change would likely be Animal Kingdom and Disney’s Hollywood Studios, which routinely see their wait times peak before noon, and then empty out later in the afternoon as guests flock to Magic Kingdom and EPCOT to see the fireworks and Harmonious. These “bonus” reservations, of sorts, would help redistribute crowds and take some strain off the mornings.
Separately, we’ve also heard that reservations for regular and resort guests will be rolled into the ticket buying flow or eliminated entirely at some point in the not too distant future. However, we’ve been hearing variations of this rumor for almost a year, and initially expected the former (integration with the purchase process) to debut on January 1 of this year. Obviously, that did not occur. You thus might want to take the entirety of this/these rumors with a grain of salt. Plans could always change or even be abandoned entirely. With Walt Disney World, nothing is certain until it happens…and even then, tweaks occur after initial rollouts.
As for why Disney Park Pass is still necessary and in use, it’s all about managing attendance so as to not overwhelm the parks. Even though health safety concerns are no longer driving the attendance, Walt Disney World still has not gone back to full capacity. This might come as a surprise to anyone who has visited in the last several months, especially on dates when wait times hit their highest levels in two years.
The reason the parks are not at full capacity is entirely driven by staffing shortages and many venues still being closed (a byproduct of Disney’s labor woes), which reduces the total number of guests the parks can accommodate. In a nutshell, if certain entertainment and experiences are missing or the parks are unable to operate for as many hours as normal, overall park capacity decreases. Wait times are longer even though overall attendance is (significantly) lower because more guests are consolidated into fewer options.
This is not just idle speculation on our part. During the Walt Disney Company’s two most recent earnings calls in 2022, CEO Bob Chapek indicated that this is exactly what’s happening. During the first quarter call, Chapek stated: “domestic parks and experiences are generally operating without significant mandatory COVID-19-related capacity restrictions.” Mandatory is the operative word there–Disney is now self-limiting capacity at the parks and resorts for a different reason: staffing shortages.
Chapek addressed the staffing issues directly later in the call when asked about attendance caps. He stated that operating all of the hotels has been particularly difficult, as has restaurants due to a shortage of all sorts of cooks. According to Chapek, “the capacity constraints are self-imposed capacity constraints and are really a function of our food and beverage mitigation…because people spend a long time in our parks and resorts, the food and beverage component is a big one.”
During the second quarter earnings call, both Chapek and CFO Christine McCarthy spoke to the park reservation system once again. McCarthy said that “there were many days in the quarter, where we saw demand exceed 2019 levels; however, we are continuing to control attendance, through our reservation system, with an eye on delivering a quality guest experience.”
When asked about higher demand and attendance, McCarthy indicated that numbers could be higher, but that Disney is “choosing to limit attendance using the reservation system, which goes back to trying to balance demand, and attendance throughout the year. Not have days when consumers in the parks when guests aren’t enjoying the experience. So, attendance is something that we’re controlling, but we’re doing it to have a better consumer experience.”
Chapek credited the “balanced reservation system” that helps the company manage price per day and yield management, which has structurally allowed the company to increase per capita spending meaningfully without having to rely solely on raising ticket prices. “We don’t see any end in sight” to the sky-high demand and strong spending numbers at Walt Disney World, said Chapek.
While we can’t speak to whether there’s actually “no end in sight” to Walt Disney World’s strong pent-up demand, Chapek and McCarthy are right about many dates in the last quarter when demand exceeded supply. For much of March and April, there was no Disney Park Pass availability even a couple weeks in advance.
This was a change from the beginning of the year, when dates were seldom fully booked in January through early February. The shift really started to occur around Presidents’ Day weekend, and lasted for approximately three full months.
While there haven’t been many fully booked dates since the end of spring break, most days this month have been partially booked. Looking forward, it’s a similar story for the remainder of July 2022. This is the last month of summer season, with August and September typically being the off-season. Our expectation is that the aforementioned multi-window reservation options for Annual Passholders and Cast Members debut this off-season as a test.
As for the why of this, there are a few reasons beyond what Chapek and McCarthy have said during earnings calls. During several interviews about the future of the theme parks, Parks Chairman Josh D’Amaro has mentioned how Walt Disney World is “choreographing” the guest experience, pushing technology in a way that Disney has wanted to for a long time. He pointed to the Disney Park Pass reservation system, as well as Mobile Order, contactless payment, and various virtual queues.
D’Amaro has noted that these technologies are leading to better Cast Member and guest experiences, and has said that many are probably here to stay. In past interviews, D’Amaro has not said with any specificity which components will stick around. His comments have been more to tout Walt Disney World’s use of technology, and indicate they’ll continue to do so going forward. Which should be obvious.
In an interview with the Los Angeles Times, D’Amaro specifically said that reservations are here to stay: “One way to manage the returning crowds…will be to continue requiring that ticket holders also book a reservation for the day they want to use their tickets.”
However, it’s worth noting that interview primarily concerned Disneyland, which has had issues with Annual Passholders overcrowding the parks for years. In fact, the Disney Flex Pass actually debuted a reservation system for Annual Passholders over a year before the closure. Requiring reservations for APs is thus unsurprising, and was likely a long-term goal even pre-closure.
Disney’s desire to better leverage technology also should not come as a surprise. The multi-billion dollar NextGen initiative—including My Disney Experience, FastPass+, MagicBands, and interactive queues—was envisioned as a way for Walt Disney World to operate more efficiently. There were grandiose plans for how the project would offer Disney the data necessary to streamline operations, deploy on-demand entertainment, manage staffing, and effectively utilize other resources.
Aside from the guest-facing components like FastPass+ and MagicBands, almost none of the big goals that justified the colossal investment were realized. In large part, this is why My Disney Experience wasn’t ported to other parks around the globe; instead those parks cherry-picked various aspects of the system to build their own, stripped-down incarnations. (See “The Messy Business of Reinventing Happiness” and “Behind the Scenes at Disney As it Purged a Favorite Son” if you’re interested in more on the trials and tribulations of NextGen.)
The lesson to be learned from the goals of NextGen as imagined versus what came to fruition is that Disney’s plans don’t always come true. While executives salivate at the prospect of leveraging big data and analytics to decrease staffing and achieve more efficient operations, all of this only works to the extent that there’s guest buy-in. (Not to mention the tech “playing nice” with Walt Disney World’s legacy IT–something that still hasn’t totally happened with the NextGen additions.)
Quite simply, Walt Disney World cannot unilaterally push through more stringent and regimented planning “resources” without regard for the guest experience and satisfaction. While FastPass+ was initially met with skepticism by long-time fans (something true of literally any change at Walt Disney World), it was eventually embraced by guests. Some still criticized it or expressed a preference for paper FastPasses or no virtual queues at all, but it was sufficiently popular.
It’s also worth emphasizing that My Disney Experience rolled out at a time when Walt Disney World’s attendance had started to soar, giving the company some latitude in making decisions not warmly embraced by guests.
The circumstances are very similar at this particular moment in time. In his interviews, D’Amaro acknowledges that Disney is benefitting from pent-up demand–we’ve been discussing “revenge travel” at Walt Disney World for almost two years at this point. While pent-up demand is still going strong (even seeing a second wind with the resumption of international travel), it will eventually subside.
A ton of travel destinations that normally wouldn’t started requiring reservations last summer due to overwhelming and unprecedented demand. That doesn’t mean they’ll continue to do so when demand drops and things revert to normal. In fact, several of our favorite U.S. National Parks have already dropped their reservations systems, indicating they were no longer necessary to moderate demand.
To that point, Disney Park Pass is massively unpopular with guests. Unlike FastPass+, it does not offer any advantage as compared to its predecessor (nothing). Disney Park Pass is purely an impediment and another reservation to make. It creates uncertainty, headaches, and many guests blame the reservation system for planning problems or rigidity in their vacations. Some have been shut out of visiting entirely due to Park Pass, and have an unfavorable opinion of it as a result.
Among Annual Passholders, the Disney Park Pass reservation system is likewise unpopular. It has reduced the value of their Annual Passes and been an all-around frustrating process. In the grand scheme of Walt Disney World “approval ratings,” Park Pass falls somewhere between Stitch Ate the Page! and Stitch’s Great Escape.
Nevertheless, Walt Disney World would make the calculated decision to plow forward in using the theme park reservation system if their gains outweigh the reduced guest satisfaction and complaints. So…do they?
Let’s start with tourists, where there’s honestly not a ton to be gained by Walt Disney World in keeping the reservation system around once supply and demand normalize.
From an efficiency and resource allocation perspective, Walt Disney World should already be able to pretty accurately forecast tourist attendance thanks to both hotel occupancy rates and the date-based theme park ticket system. In fact, it’s likely that the latter system could be tweaked slightly to offer Disney exactly the info it would like without introducing even more friction and unnecessary hoops to the process.
A Walt Disney World vacation is already needlessly complicated and convoluted (even if many fans enjoy the planning, that’s not true of casual guests who find it overwhelming), so it behooves Disney to simplify the process where possible. In short, it’s entirely possible to achieve the same gains among tourists without Park Pass.
Now let’s turn to Annual Passholders, where dissatisfaction is considerably higher. However, so too are the benefits to Walt Disney World in continuing such a park reservation system. Even with blockout dates and a range of tiers, Annual Passholders can throw a monkey wrench into Walt Disney World operations.
We’ve witnessed this firsthand. On days when weather is unseasonably nice, a new special event begins, something debuts, or there’s some other unexpected draw, Annual Passholder visitation can spike. This can result in long lines at the parking toll booths, bag check, the turnstiles, and (obviously) higher crowds within the park. As Central Florida’s population has exploded, this has been exacerbated.
As such, it’s our strong belief that Disney Park Pass is here to stay for Annual Passholders–at least in the near and medium term. Things could change in the long-term, but we have no doubts whatsoever that Annual Passholders will still be making theme park reservations in 2024.
The reservation system was baked into the soft relaunch of Walt Disney World APs last year, with pretty much every tweak to the program (aside from pricing) revolving around reservations. One of the “perks” of higher tiers of Annual Passes is holding more simultaneous reservations, and the way the blockout calendars now work in tandem with Park Pass gives Disney a lot of control over AP attendance.
Speaking of which, since debuting the Park Pass system, Walt Disney World has quietly extended the reservation calendar on a number of occasions. It was originally going to end the week before Walt Disney World’s 50th Anniversary. That was undoubtedly strategic, as that was the company’s target date for operational normalcy back when the parks reopened.
Obviously, that did not happen. With the subsequent release of 2022 Walt Disney World vacation packages, the Park Pass calendar was extended again. It has since been extended once more, until January 18, 2024. This doesn’t mean it’ll run until then, nor does it mean it’ll stop then. Our expectation is that it’ll be in use for Annual Passes long after that date, and will end for guests using regular tickets well before then.
With demand still exceeding reduced capacity at Walt Disney World as of Summer 2022, it doesn’t seem like the Disney Park Pass system will be retired anytime soon. Even if Disney is able to address its labor shortage in the coming months (doubtful, as this problem has persisted for over a year), the company clearly likes the theme park reservation system.
Executives like talking it up on corporate earnings calls, presenting it as an asset to “balance demand” or improve the “consumer experience” (among other things) while not really speaking to its continued necessity due to staffing shortages and other operational woes. Even when asked directly about staffing, McCarthy pivoted to talking points about “managing attendance” and other purported benefits.
It seems very unlikely that Disney will want to give that up anytime soon. That is, unless the staffing shortages are addressed or demand dies down to the extent that the Disney Park Pass calendar is a sea of green. At which point, the benefits the reservation system serves will be minimal, and it won’t need to be touted on earnings calls to gloss over operational challenges facing Walt Disney World.
Our hope and expectation is that the tides turn by early Fall 2022, with Walt Disney World keeping the Park Pass system for the Halloween and Christmas season “just in case.” It would also make sense for a clean break as the calendar turns to 2023.
Ultimately, our expectation is that reservations will be dropped by January 2023 for regular ticket holders or the system will be rolled into the process of purchasing tickets. As things continue returning to normal, there will be less need from a capacity perspective for Disney Park Pass. From a resource allocation perspective, the reservation system already offers little advantage over what already exists–it’s just extra friction in an already complicated vacation planning process.
By contrast, there’s no end date in sight for Annual Passholders needing to make reservations. Personally, as an AP, I’m expecting to be required to make reservations for the rest of my days visiting Walt Disney World. At the very best, maybe the protocol will be relaxed, with less stringent policies for late arrivals or something of that sort.
In concluding, we’ll once again offer the caveat that this is entirely speculative and we could be totally wrong. Walt Disney World has been way more conservative during the last couple of years than we would’ve expected. With more guest feedback and increased staffing to facilitate more reopening, we can’t help but wonder if that approach changes. What Disney has done thus far has achieved mixed results, but staying the current course until January 2023 does make sense.
Planning a Walt Disney World trip? Learn about hotels on our Walt Disney World Hotels Reviews page. For where to eat, read our Walt Disney World Restaurant Reviews. To save money on tickets or determine which type to buy, read our Tips for Saving Money on Walt Disney World Tickets post. Our What to Pack for Disney Trips post takes a unique look at clever items to take. For what to do and when to do it, our Walt Disney World Ride Guides will help. For comprehensive advice, the best place to start is our Walt Disney World Trip Planning Guide for everything you need to know!
YOUR THOUGHTS
Do you expect the Disney Park Pass reservation system to be retired at some point, or continue forever? Think Walt Disney World regrets requiring resort guests and theme park ticket holders to use Park Pass? Any questions we can help you answer? Hearing your feedback–even when you disagree with us–is both interesting to us and helpful to other readers, so please share your thoughts below in the comments!
Disney is a pathetic shell of it’s former self. I have sold my shares of disney and will not return to any disney property until this travesty has ended.
I don’t blame you. I don’t live far from the California Disneyland, but I rather travel the world and the country than go to Disneyland.
Tom, I think you really should do a summary at the end of your articles with bullet points. I understand you’re a lawyer, at least I thought you mentioned that once and we all know that lawyers like long “briefs.” Sometimes, I forgot what I read at the beginning by the time I get to the end. 🙂
Have 44 days left on my Disneyland Magic Key pass and I haven’t heard anything from Disney about renewing …….
Tom , have you heard anything ???
This narrows down on the fly planning even more. Of the 3 trips we’ve taken to DW, the most enjoyable one was our last where we could walk to Epcot in the AM or evening for a quick breakfast or dinner with our park hoppers. We haven’t been in 3 years and I was really excited to plan a trip for next year but now that excitement has waned in the face of rising costs of pretty much everything and these restrictions. Pricing the same vacation from 3 years ago is madness. Almost $3k more. As much as we all enjoyed Disney, I cannot justify that price. We could take two trips to Europe for that price. And probably will instead. 😐
You should visit Europe! WDW in 2022 and likely 2023 is just a zoo. I recently went to ireland stayed at nice hotels, flew Premium Economy and it was significantly cheaper than a week at WDW. I am taking a break from WDW in 2023, banking some DVC points and hope the madness calms down a bit. Even airfare to MCO from my area is insane ($700 from the east coast?!) and more than coach to many European destinations.
Ireland was actually top of the list! $600 flights there and $20 flight from Dublin to Edinburg allowing us to visit two countries for the price of one basically. Two weeks for half the price of a one week Disney vacation. 🙂
We’ve been discussing going to visit the motherlands as well! And maybe even jolly old England while we’re at it. Anyone who hasn’t been there really does not to go to DLP. It’s such a beautiful park with incredible detail, and by far the best versions of Space, Big Thunder, Pirates, etc. The food was lame, but everything else was amazing.
DVC starting today is now allowing you to borrow your full amount of points and not limiting it to 50%. Assuming this is going to make certain rooms even harder to grab. Do you see this have any effect on park reservations as well? Probably just a drop in a very large bucket of people, but just find it interesting with the previous point problem.
They totally need to ease restrictions on Park reservations and park hopping. As you so eloquently said, there is plenty of data already available for them to plan with. Make the vacation experience more enjoyable- not less- to keep people coming back.
End of Magical Express, Genie Plus, Lightning Lanes, closed shows, less photographers are the real plague. Having to plan ahead is doable. Nasty pay-gates are ugly.
I don’t like the park reservation system. Last time we went to WDW we changed our plans the morning of because my kids didn’t like Epcot as much so we went to DAK instead of going to Epcot twice. I could also see the weather being a reason to switch on the fly. Honestly looking forward to hopefully our last trip this year then onto Universal unless they start messing with things also.
I don’t mind the park pass system but I really wish they would bring back the FP+…of course at a cost. I would like to know for sure that I have at least 3 things booked. They could still do the individual paid rides and a tiered system. I am a night hawk and resent having to get up a 7am to book one ride. Also from Canada so the cost of a trip is really expensive. I am interested in a AP which we can not do right now but with the limit of only booking 5 parks… that is not ideal and a cause for not getting it. As an older person I don’t like using my phone all the time and really like the magic bands so I hope they never get rid of them
I agree completely. We also don’t mind the park pass system as we plan each day based on the park we pick. The Fast pass+ was the best. We knew which park we were going to, which 3 attractions/rides we would go to and since we don’t have little children, that was enough for most of the day. We always stay at a Disney resort, enjoy a great breakfast, spend a few hours at the park, return to use the pool, and then go to one of the many wonderful resort restaurants. It was the best vacation ever 🙂 I rented my points out last year because we couldn’t make any plans ahead of time. We are also night hawks and resent the 7am requirement. This is supposed to be a vacation not a job. I don’t want to be on the phone all the time. I think Disney has forgotten about all the Grandma’s and Grandpa’s. It’s a shame.
YES! Having to get up at 7am to attempt to make reservations is incredibly stupid. The PP system is a huge pain and not nearly as effective or different than what they already had with system data.
Honestly, I don’t mind it. I like knowing that I have a guaranteed entry at the park and I enjoy mapping it all out ahead of time. I know I won’t be turned away, and they really aren’t that big of a deal to book. We’ve also been at Disney before and moved them around the day before with no problem.
Are Annual Passholders (and Cast Members) a larger part of the WDW guest population than they were pre-pandemic, or will offering them the ability to break reservations up into half days and quarter days only work on the margins?
I can’t help thinking that this would work better at DLR, with its higher percentage of KPs and multiple nighttime spectaculars to absorb the increased evening crowds.
APs were a high-growth area for Walt Disney World, but I highly doubt they’re a bigger demo than pre-closure, if only because so many tiers of APs haven’t been sold for months. There are far fewer CMs than before, but restoring access to their perks is an important goal.
It wouldn’t surprise me if this is partially motivated by the AP lawsuit in California, and Disney is trying to find workarounds that allow them to retain the reservation system while also redistributing crowds in the long term. We’ll see if the roll out of this coincides (roughly) with the resumption of AP sales. My guess is that it does, but that is totally speculative.
Disney needs to get rid of Chapek! There is absolutely no excuse for the reservation system to still be in place. I will not return to Disney until the reservation system is gone and the meal plan is back.
It needs to go especially for going for two weeks and you are restricted to what parks you can visit so if you want to park hop after 2pm & the park you want to go to next is full capacity makes the multi day ticket too restricted and you don’t get your money’s worth
To be honest I don’t think there are many places you can book in advance without picking a date (certainly that is the case in the UK anyway). The only strange thing with Disney is you don’t pick a date when you buy your ticket – it’s a crazy system having to buy the ticket first THEN reserve your date, which may by then be unavailable! It must be frustrating for AP holders though – the fact even they have to book suggests that Disney sells too many Annual Passes if the numbers have the potential to get crazy by letting AP holders in whenever they want! Thank you as always for the fab blog 🙂
Between the big price increases, no APs, Genie+, LL and ESPECIALLY Park reservation, my family has taken our $$ to US, our last 2 trips have been to US and we are planning a 3rd. WDW has so many “Disney fanatics” willing to jump threw all their hoops while also paying so much more for less, that why would WDW try and make it better. It will only get better once people stop throwing their $$$ at them.
Agreed! I live in SoCal… lots of other fun places to go! Not ready to give them any money yet I’m so furious.
Its funny that management keeps touting the “guest experience” but by all accounts, when you talk to real guests, satisfaction is at an all time low…………….
When they say “guest experience” they really mean “the customers are still paying” – and saying “guests” seems to be out of vogue with the execs. They either don’t realize or don’t care that rebuilding a reputation/brand is easier than keeping it in the first place.
Please, all of you share your upset with Disney directly. Historically they do listen if there is enough feedback. Yes you Will get a mostly canned response..but it is worth it I believe. Of all who are angry and frustrated at the changes let them know. I believe it would make a difference!
I whole heartedly agree with you. Plus, Disney needs to go back to being Vacation and Guest friendly, it isn’t all about their profit margin. Disney needs to get their magic back.
I really dislike the park pass system. I hope it does go away. Anyone with a date specific ticket or a resort reservation should be granted access to whatever park. As Tom said, they have past attendance statistics, date specific ticket sales, and resort vacancy rates to figure out staffing requirements. They can also stop allowing additional guest in to a park if it is too full, just like they do on past Christmas days when the park reached capacity. They have plenty of communication technology to let people know that Hollywood or the MK are full, that additional guest are not being admitted, and that guest need to visit another park instead.