Port Orleans Riverside Resort Review
Port Orleans Riverside is a Moderate Resort at Walt Disney World. This hotel review covers its pros & cons, room photos, info on amenities, a stroll around the grounds, and more. We will also cover basics, including our take on it, and who might enjoy it best. (Updated October 14, 2021.)
As Walt Disney World’s phased reopening continues, Port Orleans Riverside is now open! This belated return makes it the third Moderate Resort to return, leaving Port Orleans French Quarter as the only Moderate left on the closed list. In total, there are now only a few hotels that remain closed—see Walt Disney World 2021 Resort Reopening Dates for more info.
Given that Disney’s Port Orleans Resort – Riverside returns after Walt Disney World has relaxed most health safety protocol, there aren’t many noteworthy “asterisks” about its return. The Sassagoula River Cruise, pools, buses, and more are now operating as normal. Additionally, most shopping, dining, and recreation are available.
Let’s start with a list of what’s open or available at Disney’s Port Orleans Resort – Riverside as of its reopening day…
Dining
- Muddy Rivers
- River Roost
- Riverside Mill Food Court
Shops
- Fulton’s General Store
Activities
- Pools
- Poolside Activities
- Playground
Notably, Boatwright’s Dining Hall–the only table service restaurant between the two Port Orleans Resorts–will not reopen immediately. In checking website dates, it doesn’t appear to be returning even once Port Orleans French Quarter returns.
Our expectation is that Boatwright’s Dining Hall will return by the Christmas season, once both sides of the sister resort are open, demand picks up, and more staffing shortage issues are smoothed out. While we view Boatwright’s as something of a hidden gem (see below), it’s also one of the less popular table service restaurants.
On a positive note, Yehaa Bob Jackson will be performing again at River Roost Lounge. Per Yehaa Bob, he will return for opening night and perform his regular hours with limited exceptions.
Expect his show to be slightly modified to minimize sing-alongs and other “frowned upon” social activities, but we’ve already seen other ‘modified’ venues at Walt Disney World gradually relax that.
Riverside is divided into Alligator Bayou (bayou) and Magnolia Bend (mansions), which assists it in offering more thematic variety. In addition to these two different styles, each building within the sections uses different materials based upon its location on the river.
The backstory is interesting and engaging (and is executed cleverly throughout the resort), and the quiet pathways that litter Riverside make it a great place to take a romantic stroll. The grounds are absolutely stunning, with rich wilderness in the bayou and perfectly manicured gardens around the mansions.
This variety of theming is really quite impressive and is pulled off remarkably well. The mansions of Magnolia Bend are surrounded by large, perfectly manicured lawns and beautiful gardens, which provide a stark contrast to the untamed wilderness and seemingly uncontrolled growth in Alligator bayou.
In Alligator Bayou you feel you’d be at home floating down the river in a rickety boat hunting for crawdads. In Magnolia Bend, you might be better suited donning your dress seersucker, putting on a bow-tie, and drinking some mint juleps.
In our Moderate Resort Comparison, we rank Port Orleans Riverside very highly, calling it on par thematically with some Deluxes, so you might already know we are fans of Port Orleans. As mentioned there, the theming really shines at Riverside, which draws is themed to a rural Louisiana port city that is along the Sassagoula River.
Let’s take a detailed look at why we enjoy Port Orleans Riverside so much…
Due to Riverside’s sprawling layout, the aforementioned differing styles of Magnolia Bend and Alligator Bayou don’t visually clash with one another. However, this layout may be perceived as a negative by some guests who aren’t fans of walking or internal transportation.
We don’t mind either, and find the transportation to be more than adequate. We found that the larger layout offers more to explore and a larger area to wander for romantic nighttime strolls (or carriage or bike rides if that’s your thing). With that said, Port Orleans Riverside is now one of the few Walt Disney World resorts that requires bus transportation for getting to all parks–that’s a definite downside for many guests.
In some ways, the Port Orleans Resorts feel like something out of a bygone era. This is deliberate in terms of their design and overgrown landscaping, which imbues the two hotels with a sense of tranquility.
It’s also the unintentional result of development elsewhere at Walt Disney World. Every other Moderate Resort has been significantly overhauled in the last few years, adding Disney Vacation Club wings, tower hotels, and/or the Disney Skyliner gondolas. Not Port Orleans. For better or worse, it’s largely the same hotel complex it was in the early 1990s.
From our perspective, it’s mostly for the better. Most other hotels are more modern, and with that comes a certain hustle and bustle. While the Skyliner and other modern amenities are great, there’s a certain sense of relaxation and charm you won’t find many other places around Walt Disney World (save for Fort Wilderness). As with so many things, there are tradeoffs.
The area around the main lobby ties all of this theming together perfectly with its steamship theming, providing an excellent transition between the bayou and the mansions. In addition to the variety of boat and bike rentals available outside, inside there are a number of dining and shopping options.
Boatwright’s Dining Hall is the table service restaurant at Riverside, and it is themed as a Southern, shipyard warehouse, complete with tools lining the walls and a large wooden hull of a fishing boat suspended from the ceiling.
We have a full Boatwright’s Dining Hall Review, which covers why it’s viewed as a hidden gem by so many Walt Disney World fans.
Riverside Mill Food Court (read our review of the food court) and River Roost Lounge are the other two dining options at Port Orleans Riverside. The food court is themed as a riverside mill…I’ll bet you would have never guessed that based on its name!
The theme here is carried out excellently–it probably has the coolest theming of any food court at Walt Disney World. The menu is also fairly diverse at Riverside Mill, with plenty of options for guests.
Riverside has several pools, with the main pool being located on ‘Ol Man Island in the middle of the resort, where the playground is also located. I wouldn’t necessarily call the pool disappointing, but it’s probably our least favorite pool at any Moderate Resort. The complex is nice and large, and the pool is nice, but the theming leaves something to be desired.
It’s difficult to say what could have been done better with the theming, but I far prefer the approach taken by Port Orleans French Quarter, which combines uses fun gators and a serpentine to overcome what otherwise might be “bland” Louisiana theming for its pool. This is a relatively minor complaint at what is otherwise the best-themed Moderate Resort at Walt Disney World.
As far as rooms go, Port Orleans again shines. Above is what the regular guest rooms in Magnolia Bend (the “mansions”) currently look like.
In addition to these standard rooms, the Royal Rooms are also located in Magnolia Bend.
Port Orleans Riverside received a ‘soft goods’ update to these rooms recently that refreshed some of the furnishings and revised the style (removing the comforters, among other things).
There were complaints prior to the refurbishment that the rooms felt dated. That is not the case anymore, but the style is definitely old-fashioned–from an intentional thematic perspective.
The other section of Port Orleans Riverside is Alligator Bayou. Those rooms feel slightly more rustic, but their biggest upside is that they have removed the dresser and replaced it with a fold-down Murphy bed that enables the Alligator Bayou rooms to sleep 5 adults.
We recently stayed in a renovated room and shared the experience in our New Rooms at Port Orleans Riverside post, so check that out for a photo and video tour.
For the most part, the bathrooms are similar to how they looked prior to the refurbishment. I believe the mirrors and maybe the light fixtures were swapped out.
These rooms are the same style (albeit with thematic differences) as those covered in our updated Caribbean Beach Resort Review. We personally prefer the rooms at Caribbean Beach Resort, but the theme and overall atmosphere, we think, is better at Port Orleans.
In terms of amenities, Port Orleans Riverside’s rooms feel modern and clean, with a sufficient number of details and subtle charm to make them distinctly “Disney.” These details are more on the subtle side, rather than overt imagery of Mickey and various other characters.
With that said, if you are traveling with small children, this might not be for you. We view Port Orleans as a more romantic option; this is not to say it isn’t for kids (I loved our stays here as a kid), but it’s not our top pick if you’re primarily interested in kid appeal. You might want to instead consider a different resort or one of the above-mention Royal Guest Rooms for that.
Although the Port Orleans Riverside Royal Guest Rooms are beyond the scope of this review (again, read our separate Royal Rooms at Port Orleans Riverside Review for more on them), above is a peak at the inside of them. They are great rooms for families with kids and would make a great compromise for families looking for an incredibly well-themed Moderate Resort that also has a liberal helping of classic Disney theming.
The Royal Guest Rooms are brought to life by Disney Characters, and special “royal” touches like custom drapes and linens and ornately decorated beds. The headboards on these beds glitter with fiber optic “fireworks” lights. There is a nightly upcharge for these rooms, but the theming likely appeals more to kids than most Deluxes, and the rooms are cheaper, too!
Riverside is also conveniently located just a 10 minute walk from Port Orleans Resort – French Quarter (we also have a separate Port Orleans French Quarter Review where you can see its rooms and hear our thoughts on that hotel’s amenities, etc.), where guests can find a cooler pool and food court. French Quarter doesn’t have its own table service restaurant, but it’s still worth a visit to the (smaller and more centralized) grounds to see the New Orleans theming.
There are also boat rides available from both resorts to Disney Springs, and bus transportation to the parks. The boat ride on the Sassagoula is nice and relaxing, and having dinner at Disney Springs is a great way to conclude a day outside of the parks (or your arrival night).
Overall, Port Orleans Riverside is the perfect resort for guests looking for exquisite theming without breaking the bank. The theming is definitely Deluxe quality in many regards, although I wouldn’t put it above any Deluxe Resort in terms of overall quality. Families looking for distinctly Disney (character) theming may not find quite so much to love in Riverside unless they stay in the Royal Guest Rooms, but couples looking for a romantic resort-hotel should definitely give Riverside a look.
However, the big upside of that tranquility and romantic atmosphere also is the big downside. The Port Orleans Resorts accomplish that sense of isolation and serenity by not having the same degree of development or proximity to the parks. There’s no Skyliner, monorail, or non-bus transportation to the parks here. The grounds are sprawling, which can mean a lot of walking. There’s no flagship restaurant, character dining, or anything else that makes Port Orleans Riverside a big draw for non-resort guests. Whether or not it’s for you is a personal matter–if you want a relaxed vacation, it’s great. If you’re looking for convenience and ease of accessing the parks and popular dining, perhaps not.
Planning a Walt Disney World trip? If you’re interested in learning more about hotels, our Walt Disney World Hotels Reviews page is a good place to start. For where to eat, try out our Walt Disney World Restaurant Reviews page. If you want to save money on tickets or determine which type you should get, read our Tips for Saving Money on Walt Disney World Tickets post. Our What to Pack for Disney Trips post takes a unique look at unconventional things you should take on your trip. Once you arrive at the parks, our Walt Disney World “Ride Guides” are great for determining what to do and when to do it. For overviews of all of these topics and so much more, the best place to start is our comprehensive Walt Disney World Trip Planning Guide to make the most of your experience!
Your Thoughts…
How do you feel about Port Orleans Riverside? Does its lack of unique transportation to the parks, character dining, or other ‘big’ draws make it less appealing to you? Or, do you find Disney’s Port Orleans – Riverside to be among the best of the Moderate Resorts thanks to its tranquility and atmosphere? Do you dislike Riverside?! Any other opinions or questions about staying at Port Orleans Riverside? We love hearing from readers, so please share your thoughts in the comments!
We are DVC members, but we always start our Disney vacation with a stay at Riverside for a couple of reasons. First, we always start our vacation with a nice dinner and shopping at Disney Springs rather than try to rush to the parks, and the Sassagoula River Cruise is a perfect way to get there. Second, we love the theming and the size of the resort as it gets us to start our vacation at a nice leisurely pace before the madness of the parks hits. Finally, YeHaa Bob. Enough said!
Stayed here beginning of Feb and we loved the resort. After extensively reading your blog I chose the Royal rooms at Riverside and was extremely happy with that choice. We had a travel agent that helped with the initial reservations for ADRs and that was wonderful to get all of the ones that I REALLY wanted. The key to all of it was to really pay attention to the details that mattered to our family and then read, read, read about all of it to figure out what would be the best fit. Riverside is a wonderful breath of fresh air in its ability to transport you to a relaxing and lovely location. We wanted a place that wasn’t Mickey all the time to get away from the hub bub of the parks after a full day. Riverside met all of the needs for us. The key was knowing what you want and then ask for it. The travel agent was able to put in the notes what I was looking for in a room and location. When we arrived and were assigned a room exactly the opposite of my requests, I simply went to the front desk (which we had to do to pickup Magic Bands anyway) I politely asked if it could be changed to something closer to my request. She was training and her counterpart took her over to a manager and they worked on reassigning us to exactly what my request was, simply lovely. I smiled a lot, was laid back, and just asked nicely. I believe that if the request hadn’t been in the system we wouldn’t necessarily have been reassigned. As far as location goes, being in the Royal rooms at Oak Manor was great because we were able to get to everything we were interested in very quickly. Using the buses combined with Lyft’s was wonderful. When timing mattered we simply did a Lyft (which also gets you HiltonHonors points if you’re a part of that) to get where we were going and made all of our reservations. In the mornings we did the bus from stop 3 behind the mansion and it was great to make the buses. Many times we skipped the main (#4) bus stop because we were full though. I highly recommend Riverside if you want to relax after a full day. When we stopped into Beach Club to eat at Beaches & Cream I did NOT like the resort and the main feel of the lobby/grounds, which surprised me. We did do some resort hopping and it was great to get a sense of what they were all like personally. Having read your reviews and done some deeper soul searching helped me make the right choice for my family with our goals and uses of the resort. I hope that Disney continues to overlook Port Orleans with any future updates, especially on the DVC front. It’s great just the way it is. If they added any more capacity to that whole complex the integrity would be lost and I fear it would become overwhelming for everyone there. That said if we went back Riviera would be up there because of the transportation and frankly the bath tubs. Although I would go back with my kids again to Riverside in a heartbeat.
Feb 2022: My family and I did not like this hotel at all. Did not like the room. Did not like the food. Did not like the atmosphere of the hotel, decoration, theme, or anything relating. Much prefer the value resorts where the Mickey theme is carried out throughout the hotel and areas.
Myself and my children love this resort. We have also stayed at POP and my kids actually prefer the main pool at POR. The playground area is right near the pool too. Love the dining hall at POR, much nicer more peaceful than at POP. My kids loved the royal rooms but they are just too far away from the dining hall, so next time we’ll book a room closer. And they love the games arcade at POR, which is open 24 hours. Gaming arcades are number 2 on my kid’s list of priorities for Disney resorts – pools being number 1. I love that this resort feels isolated from the parks. I love all your reviews, thankyou for all your hard work.
I have stayed at POR twice, and it is by far my favorite. Most of my trips are solo, in early February, to celebrate a day that is very important to me. For my special, first post-pandemic trip, I wanted to stay here, but at the time of booking, it was not yet open, so I thought I’d try Wilderness Lodge. When the reopening of POR was announced, I quickly switched, having saved a lot of money in the process. But it is the totally relaxed and disconnected atmosphere of a POR that I love. Just wandering around the grounds, with visits to the Mansion section and PO French Quarter, make me feel that I am really on vacation. This resort helps me recharge to face the energy and stimulation of the parks. I am so glad that this little paradise exists.
Hi Karen.
How was your trip solo to Disney?
Did you enjoy it?
I am planning to do it, but I am not sure if it is a good idea.
Please give me some tips.
Wanted to elaborate on the stay we had here I am actually still here our first day here my grandson was getting a shower and ended up getting burned by the water pretty badly as the handle on the shower was broken and changed temperature without us knowing it took repair men two hours to show up and at midnight I asked them to leave so we could get some sleep as they assured me while we were gone the next day for 10 hours they would have it fixed so again we attempted a shower and again it was still broken again they came two of them engineers they said and again they we’re unable to fix it finally a lady came in and had it fixed within a couple of hours but not before loss of sleep a bruised arm and a child burnt by the water. On to the soap the h20 they have for ya that was so old when you went to use it big brown clumps came out gross. The room is by far not updated. They don’t clean your room unless you call them on the phone and even though I called our room was only cleaned once in 6 days they just put new towels in. If u want the garbage removed you have to put it outside ur room. The food never changes and it at best just ok. The breakfast eggs waffles by far the best food they have which to me is sad onto laundry. It was late we washed two loads of laundry and we put it in dryer and came back in under the hour to realize it never worked called for assistance after 1.5 hours the “engineer” said he couldn’t help but I could get it taken off my bill tomorrow it was again 1am and more loss of sleep by 2am finally had my clothes dried and in bed to be up by 6 for our last day and our trip to magic kingdom that was ultimately ruined due to lack of sleep for my self and my 9 year old grandson so on a scale of 1-10. They r negative 15 in my book I have stayed at many Disney resorts and have always had an amazing stay by far the worst stay I have ever had I will not return here and wouldn’t recommend this place Choose wisely vacation ruined time off work gone and lots of money spent. I have learned the hard way for sure.
This was an absolute nightmare from no shower for two days too dryers not working properly the food was horrible and everything is on there way except u wait two hours for everyone on there way what a disappointment have stayed many times at Disney resorts this by far the worst ever
Thanks Tom for your review and your enthusiasm for a wonderful resort. We have stayed at Disney’s Port Orleans a couple of times and really look forward to staying at Riverside. We love the theming at both resorts and have always had a pleasant experience, even when we are just visiting. We’ve been disappointed with Chapek’s moves towards towers and
de-theming the resorts and can only hope these two stay the same! Thanks again.
We had a wonderful time eating dinner at Boatwrights and then strolling the romantic grounds. We even roasted marshmallows that evening. We’ve never stayed there but we’ve been there a few times and the staff was always friendly and very helpful. To be honest I can not think of one time at ANY WDW resort or park that I’ve ever had trouble with or seen a CM be a jerk with someone else, EVER! They’ve ALWAYS been tremendous. They do everything they can to make the customer happy. Maybe it’s just me and my attitude but perhaps sometimes we see what we want to see even though there’s nothing to see. There are times when people, myself included, make mountains out of mole hills.
Honestly, some of the over-the-top, ridiculously negative reviews verge on hysteria.
We have POR booked for December and cannot wait. It’s my family’s favorite resort, and we missed not being able to stay during our annual Christmas trip last year.
Staying here now for an anniversary trip, partially on this blog’s recommendation. (We previously used to stay at Coronado, including post-tower.) Honestly…worst resort we’ve ever experienced at WDW, at any price level, by far. Huge operational/non-coordonation issues. CMs don’t smile, don’t know answers to simple questions. We’ve heard “I don’t know” a dozen times–and not followed by helping find an answer to questions or concerns, either. CMs just don’t seem happy. No CMs know where Designated Smoking Areas are and as a result, many guests just walking around smoking wherever they want to.
Ground barely kept clean..Filthy food court with mediocre selection of pre-made theme park food, sticky tables and drink stations that aren’t kept clean except during breakfast and dinner. Bathroom cleaner smell evident all over the food court seating area near the mobile pick-up station. No late-evening grab and go AT ALL. Very late mousekeeping service. Constantly smelled marijuana from the backstage maintenance area behind our Alligator Bayou building.
Worst of all, the most hillbilly, openly racist clientele I’ve ever experienced at any Disney property anywhere. I discussed this with several staff of color and they agreed. My partner said it felt like staying back in his tiny, racist southern Illinois hometown. We counted the families of color we ran into there on one hand. Not surprised. As LGBTQ guests, we definitely didn’t feel comfortable there either.
This is clearly the resort where all the racists who can’t afford the Grand Floridian stay. Never, ever again. We’re leaving hear booking our 2020 anniversary bounceback for CBR–where all the CMs smile, the food court isn’t limited and gross, and every type of family is welcome.
WOW! I was really looking forward to staying at POR — looks like we are booking elsewhere now.
We unfortunately had a similar experience at POR, with regard to the resort’s guests. Though my husband and I are a white cis couple and didn’t directly receive any hateful comments ourselves, we did witness some very offensive, racist behavior by another guest that we eventually reported to a concierge. I also saw a young man wearing a MAGA hat there, which was frankly heartbreaking. While I was running the marathon, my husband took our bags down to be held before our departure later that afternoon – and another guest dumped nearly their entire mug of coffee into my purse and never apologized or offered to help my husband clean it up (a pair of Dopey ears from Tokyo were ruined by this). Finally, though not explicitly a POR CM, the bus driver who took us back to MCO on DME said “nice purse” to my husband, who was kindly carrying my duffel bag, as I’d literally just finished running a marathon. Then, that same driver looked at my husband and read my name off of his check-in list while looking at him and saying “such a pretty name” as if to insinuate my feminine name was my husband’s. We don’t give a fuck about gender norms so while this didn’t bother us, what we were really disgusted by was that this guy kept trying to make these weirdly misogynistic jokes so loudly, and in front of a sizable group of people. It was shockingly unprofessional – but by that point we’d expect no less from the people we encountered at POR. Back to Poly for us lol.
POR is our favorite. We have also stayed at the French Quarter. POR has beautiful grounds and is very peaceful.
We love POR, have been there multiple times and wouldn’t stay anywhere else. We’ve always been well taken care of by the staff and we are truly sad when we have to leave. I do have to say I don’t agree that the resort isn’t as kid friendly as other resorts. With the twilight movies, fishing hole and so many pools our daughter is over the moon everytime we go. The Riverside mill is great and we make a point to have some daddy/daughter time in the arcade. Have recommended this resort to many friends and always had great feedback. Thanks for the great review, really enjoying your blog.
Hi Tom, you mention the updates in the Bayou will more than likely continue into the Fall 2019. I was under the impression the updates were all done in the Bayou section already? If not completely done, can you tell me which buildings are done. We are visiting Aug. 19-28th and having a refurbished room is top of our request, however, I have specific building request also so want to ensure that building number will be refurbished on time. Thanks, Tom
building requests?!!! I’m so new at Disney planning. Could you please share that info with me? It’s our family’s First trip and I want to get the most out of our trip. TIA Tom.
We just got home from our 8 night stay at Port Orleans – Riverside. It was our 3rd and probably our last. The previous 2 stays were great. This time…not so much. We paid for the preferred rooms and got building 18 which is a great location…trip started great. Unfortunately, we had mouskeeping only 3 times the entire stay. Twice they tired to come after 3:30 pm. No thanks…we are resting from our early starts in the park. We had to find towels ourselves, our coffee cups were never replaced. No wonder we had ants in the room. I was so disappointed. I called the front desk to ask why weren’t getting mousekeeping when they didn’t come on our first day and she gave us a $25 credit…but I didn’t want the credit as much as mousekeeping daily (we have 5 people in the room and need fresh towels and trash emptied). Maybe they will get their act together but overall I was disappointed in our stay there. We will try a new resort next trip.
We hated Riversixe3. We were all the way at the end. So much walking. Too woodsy for me. We were to have a cot for my grandson. It looked like a dog bed. We never saw a pool. We never stayed there again. We stayed at Pop Century several times. Much better. Not as much walking and felt like a Disney Hotel.
We spent the easter weekend at this hotel and it was the worst time of our lives,our room wasn’t cleaned for three days, we paid for the Deluxe garden view which cost us almost $400.00 per night , and when I looked out my window all I saw was pine trees and bushes,that’s not garden view, I see the same thing driving down the highways in florida,also when we checked out and we told the receptionist about our concerns, she told us that’s normal. NEVER WOULD ME AND MY FAMILY STAY THERE AGAIN, IT SUCKS !!!!
This resort is great, my favorite among moderates! The only complaint is the loud toilets. You can hear them flushing in the other rooms and this can be loud especially in the middle of the night. Other than that the cast members are great and we love Fulton’s General store. I think it’s better stocked and themed than some deluxe resort’s gift shops. The transportation to and from the parks seems on par with the other resorts. The food court has a good variety and it’s very clean considering the volume of guests that frequent it. For those that are looking at the themed rooms with the head boards. They are farthest away from the main building so it can be a walk especially for little one’s. No sure why Disney chose the farthest building for that upgrade group.
We just returned from Port Orleans Riverside and do not recommend staying there. We paid for housekeeping services and Only had our room cleaned once while we stayed there. We had to call every day to have our room cleaned and our wet towels removed. It was extremely frustrating. It was my 7 year old daughters first visit and it was disappointing to return to our room after a long day at the park to a dirty room. The housekeeping manager kept telling us that they would make sure our room
Was Cleaned the next day but it was never done. The staff at the dining ball provides incorrect information on the dining plan and we were charged for coffee in our souvenir mug that was supposed to be free. The dining hall also runs out
Of coffee by 7:15am. They also ran out of fruit punch and half and half at this time. If you do not go to the dining hall at 6am then you weren’t getting
Coffee. When we checked in our first day we arrived at our room to find a dirty fork, dirty sheets that someone else slept in and spit in our sink. The hotel allows people to leave dirty take out containers outside of their rooms for pick up. They do not get picked up all day which results in rotting
Food sitting out at night. We witnessed mice due to this. We were not impressed and will not be staying there ever again.
Do you mean you tipped mousekeeping? As a guest mousekeeping is offered to everyone unless you refused which was a promotion at the time you were there. Regardless, there wouldn’t have been a charge out of pocket for it. That your room wasn’t cleaned is unacceptable and after the second occurrence I would have escalated my complaint to the resort manager. You would have been given a gift card or something to compensate for your inconvenience. I did see food left outside of rooms and thought it was gross and a way to invite unwanted visitors. We have stayed here regularly for years and we never saw that behavior before. It was usually left out in the morning when we left for the parks but cleaned by the time we returned.